Hotel Overview

Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, unlimited snacks, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.

870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

  • 5.0 star tripadvisor rating
    The best place EVER!!!

    The best place ever!!! Nice people, everything was awesome live music in Woodstock I'll back soon ♡. Gaby from the entertainment team, She is amazing if you need something she is always want to help. Also! The 🍕 are delicious and the service is excellent.

    Feb 18, 2020
  • 3.0 star tripadvisor rating
    6 Night Stay

    We were on a business rewards trip with our 13 year old son. The results were mixed. This was our second stay. For some reason, it takes forever to check in, long lines and a lengthy period to finalize paperwork (I think 9 signatures) once you are at the desk. Some of the service was excellent, specifically at the pool area. Restaurant reservations were difficult. We had 2 bad experiences at Frida with large parties (12). In one case we make a walk in reservation and the other we made in advance. I don't think large parties is their thing but it could have been handled much better. The first time I was lied to (told I only asked for a party of 5). I verified multiple times it was for 12. When I came back at the specified time, I was told the reservation was for 5 and that they had explained it would be best efforts only. This conversation never happened. This resort is a decent value. The service is mixed and the food is average at best. Just have the right expectations.

    Feb 17, 2020
  • 5.0 star tripadvisor rating
    Great for active families

    We have 3 boys aged 14, 11 and 9. Check in was quick. Whenever we called the front desk for anything they would follow up with us to ensure that our request was fulfilled. We found the joined family bedrooms (Sky terrace) had sufficient space even with the rollaway bed. There is a bathtub in the middle of the kids room which is a little odd if you have older kids. Rooms were dark and quiet. There were plenty of activities for us including the waterpark and water slides, volleyball, zip line, rock climbing and snorkeling. The beach is cut off from the sea by a a rock wall so the water is pretty calm. Our kids enjoy playing in big waves so this was a small downside for us, but it does make the snorkeling safe and easy and there were plenty of fish. The volleyball is away from the beach and is a thin layer of sand over concrete so if you dive you will end up with scraped knees. There is a set time for vball every day and at that time there was always a game, at other times it was variable. The entertainment team was very enthusiastic and friendly and really contributed to how much we enjoyed our stay. They did a great job with the zip line and rock climbing which were both a lot of fun. Special thanks to Samurai, baby shark, Mr. Boy, Jerry and the rest of the entertainment team. My kids loved Woodward and Wrecktangle. It's not included but you can use your resort credits so not that expensive. Staff there were also excellent and gave my kids a lot of 1 on 1 attention.

    Feb 17, 2020
  • 4.0 star tripadvisor rating
    Feb 2020

    Our family of 4 (me, wife, kids - 11 and 13) really enjoyed the resort. It definitely has a rock theme (duh) and is the most “American-ized” resort we’ve been to in Mexico. (12 trips). It also the largest resort we’ve been to. We were Rock Royalty level which gave us a staff member to help with booking things... very helpful and 75% discount on spa and excursions. We had a couple message and hydro therapy - this is a must do! Food was ok; had better and had worse at other resorts. Portion sizes were small at the themed restaurants. Service was top notch! Caesar at the pool was amazing. He cared for our every need and was Johnny on the spot. As soon as we finished a drink he was there with another! Beach is nice and calm due to a rock wall barrier. Some people might not like this but I did. It made it possible for the kids to swim without constant over sight from me :)! Enjoy!

    Feb 17, 2020
  • 5.0 star tripadvisor rating
    Great place for everyone!

    Just came back from a great trip with my friends. Rooms were clean, food was amazing and we were never bored but still feel relaxed. The employees were nothing but great, from the guys who kept the beach clean to waiting staff at the restaurant were outstanding. Samurai, Gaby and April always had us up and having fun. Giancarlo always kept us hydrated at the pool. Joaquin and Cherrez at the sunshine bar were great and super friendly! Antonia at Frieda made my kids so comfortable, that was the only restaurant they wanted to eat at. Zen is also a fantastic experience! Ciao with Sosa and Manuel was a great dinner for Valentine’s Day! 5 star rating in my books for sure. Kids are already planning our trip back. Always things to do, to relaxing on the beach, snorkeling, kayaking, zip lining, rock spa is an experience all in itself, the best 90 I have ever spent! Even scuba training with Hannah was really fun! I highly recommend this trip for anyone!

    Feb 17, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319