LocationCancun - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 11595 reviews
This hotel is beautiful!
My husband and I have stayed at this hotel twice and would definitely stay again. The hotel is super clean, the people who work there are so nice and helpful, the rooms are beautiful no matter what view you choose (but ocean front/view is amazing)! The food is soooo good at just about all of the restaurants on site. Overall great service, cleanliness, etc. 10 out of 10.
Relaxing trip at a great resort
My husband and I spent 5 relaxing days at Live Aqua this past July. This was our first visit and we purchased the package through Costco. We travel often and wanted to try a new place within a short plane ride of Houston. As advertised, Live Aqua has a very welcoming, chill vibe. We are in our mid-40s and found it to be the perfect mix of relaxation and some activities if you wanted them. The service was excellent. We did upgrade to the Aqua Club level. While I don't think it's absolutely necessary, it was perfect for us to go and still get some work done (I know!) when we needed, but still feel like we were in vacation mode. The ONLY reason I did not give a 5 star rating is the timeshare scheme was a little confusing upon check-in. We were introduced to our butler/concierge who guided us through the beginning. We were under the assumption he would be our contact throughout the stay, however, it's really the first of about 7 people we would need to talk to go through the TS info. Not a huge deal, but did feel it took the overall check-in experience down just a smidge. Overall, I highly recommend LA for a relaxing vacation with excellent service. Oh, and it's such a short ride to the airport, your vacation will begin very soon after landing!
Every part of our stay at Live Aqua Canun was amazing. Completely relaxing. Staff was so attentive to our needs. No issues at all. The hotel is immaculately clean. The common area are lush with vegetation. Just beautiful. Makes vacationing great!!!
The anniversary trip of a lifetime
Live Aqua is the most relaxing places I’ve been to in Cancun. None of the pools are ever crowded do to them being massive! With less rooms than most resorts nothing is ever crowded and the amenities are top notch. From the time you are greeted til the time you leave you are treated like royalty. The food is amazing at every restaurant and I’m a picky eater but they accommodated everything. We stayed in an oceanfront room on the top floor and our view was unbeatable. Live Aqua is my only choice for Cancun.
Literally the best place.......EVER
Here's the deal. When you are looking to book a resort in Cancun, just book at Live Aqua. There is literally no better place to visit. Guillermo (Aqua Club), Aline (VIP Services), Ashley (VIP Services), David (Aqua Club), and Cesar in MB are all amazing hosts. This place literally will never disappoint you. Here are the must dos: Book the Aqua Suite, at least once in your life. Book a cabana by the pool and just relax your cares away as you get your free 20 minute foot massage. Have lunch with the iguana, while waiting for the Calzone from Varenna. Visit Cesar and Ignacio in MB, where if you are lucky enough Cesar will make you fresh banana's foster table side while Ignacio sings you a tune and plays piano. Hit up the spa for an amazing massage. Collect your rice for amazing rice art at home! Have dinner at In Lakeech! Enjoy lunch at Sea Corner with Aminal. Watch the sunrise from a hammock on the beach. Eat the Habanero Soup. Daily. Please please please do yourself a favor and visit Live Aqua. It may cost a little bit more than the other resorts, but it is worth EVERY penny. We just traveled there in August, and are already planning trip #3. The staff are amazing, the food is amazing, and the entire experience is amazing.