LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating12118 reviews
most relaxing and fun
The excursions were great, the staff friendly and very helpful. No language barriers. Facilities were awesome! The elevators were slow but tolerable. The spa was one of the best ever. Great shopping close by.
Lovely , Amazing , Unique !!!
The staff is very attentive. JAIME CEPEDA Concierge ,was one of the first people we met and he set a very nice activities and recommendations for the entire stay, I was lucky to find such a lovely person, attentive , helpful and charismatic. The easy beach access is a huge bonus and also that the beach is not nearly so crowded as others . The rooms are nice. I come for the pool and beach which are perfect. The drinks are very good and we were happy with the restaurants. The all inclusive feature made our stay more enjoyable....no running around looking for a place to eat! Thanks
Beautiful resort with great service and facilities
My wife and I had a wonderful 10 days at the Live Aqua. The staff was superb catering to our wishes at every turn. Loved the large pool area. It was windy for a few days and we couldn't put up the beach umbrellas. So they comped us with a cabana on two separate occasions. Carlos at the coffee shop was great. My wife did a few hours of work there every morning and he made sure that she had plenty of Starbucks vanilla lattes and wonderful pastries. She calls him her office manager. It's hard to get me wife to leave work and go on vacation but she is already looking forward to going back next year.
Amazing! We will definitely be back!
This was our second visit here and Live Aqua was even better than we remembered! We booked an aqua suite and it was amazing! Our room was huge and spotlessly clean. The ocean front balcony was also huge and very nice! The aqua suite included free access to a cabana everyday which was also amazing! (We has to sign up everyday like everyone else but the cost was $0). The cabana was great because the hotel was busy and the pool got a little crazy so this was a nice escape (we got a cabana on the ledge everyday overlooking the beach). Also, the free 20 minute foot massage that came with the cabana was amazing and the food and drink service at the cabana was excellent! We were absolutely blown away by the lunch options everyday! Azul, sea corner, and the Italian restaurant are all open for lunch, plus the grill outside by the pool, plus the man making hamburgers and hot dogs, plus the man the makes paella plus the menu at the pool and beach! It’s amazing there are so many choices for lunch! The dinner restaurants were all amazing! I highly recommend the Italian restaurant, Azul, and MB. Oh and the nights that the buffet is not a buffet it’s an a la carte Mexican restaurant was amazing too! We absolutely cannot wait to come back here it is amazing!!!!
Modern, clean & comfortable rooms and beds. Nice open pool area options and large beach that is not too crowded or noisy. Friendly staff with excellent service throughout the hotel. Quality Food and drink with good options. Young party goers should consider another hotel option.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319