Hotel Overview

Blending contemporary architecture with sophisticated accommodations, this premiere hotel provides the perfect vacation getaway for active couples and luxury seekers alike. Enjoy refreshing swims in the unique pools, an extensive, first class spa facility, gourmet restaurants, superior amenities and stylish guestrooms include inspired amenities including Egyptian cotton sheets, flat-screen TVs, aromatherapy and pillow menus, Molton Brown amenities and private balconies with beautiful views. Next, spice up the night at the hotel’s fun-filled selection of bars, including a luxurious seaside lounge equipped with plush beds and stylish chaise lounges.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2004
Last Renovation: 2007
Accessible rooms: 12
Floors: 9
Total rooms: 371

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 11595 reviews
  • 5.0 star tripadvisor rating
    This hotel is beautiful!

    My husband and I have stayed at this hotel twice and would definitely stay again. The hotel is super clean, the people who work there are so nice and helpful, the rooms are beautiful no matter what view you choose (but ocean front/view is amazing)! The food is soooo good at just about all of the restaurants on site. Overall great service, cleanliness, etc. 10 out of 10.

    Sep 14, 2019
  • 4.0 star tripadvisor rating
    Relaxing trip at a great resort

    My husband and I spent 5 relaxing days at Live Aqua this past July. This was our first visit and we purchased the package through Costco. We travel often and wanted to try a new place within a short plane ride of Houston. As advertised, Live Aqua has a very welcoming, chill vibe. We are in our mid-40s and found it to be the perfect mix of relaxation and some activities if you wanted them. The service was excellent. We did upgrade to the Aqua Club level. While I don't think it's absolutely necessary, it was perfect for us to go and still get some work done (I know!) when we needed, but still feel like we were in vacation mode. The ONLY reason I did not give a 5 star rating is the timeshare scheme was a little confusing upon check-in. We were introduced to our butler/concierge who guided us through the beginning. We were under the assumption he would be our contact throughout the stay, however, it's really the first of about 7 people we would need to talk to go through the TS info. Not a huge deal, but did feel it took the overall check-in experience down just a smidge. Overall, I highly recommend LA for a relaxing vacation with excellent service. Oh, and it's such a short ride to the airport, your vacation will begin very soon after landing!

    Sep 14, 2019
  • 5.0 star tripadvisor rating
    Amazing experience

    Every part of our stay at Live Aqua Canun was amazing. Completely relaxing. Staff was so attentive to our needs. No issues at all. The hotel is immaculately clean. The common area are lush with vegetation. Just beautiful. Makes vacationing great!!!

    Sep 14, 2019
  • 5.0 star tripadvisor rating
    The anniversary trip of a lifetime

    Live Aqua is the most relaxing places I’ve been to in Cancun. None of the pools are ever crowded do to them being massive! With less rooms than most resorts nothing is ever crowded and the amenities are top notch. From the time you are greeted til the time you leave you are treated like royalty. The food is amazing at every restaurant and I’m a picky eater but they accommodated everything. We stayed in an oceanfront room on the top floor and our view was unbeatable. Live Aqua is my only choice for Cancun.

    Sep 14, 2019
  • 5.0 star tripadvisor rating
    Literally the best place.......EVER

    Here's the deal. When you are looking to book a resort in Cancun, just book at Live Aqua. There is literally no better place to visit. Guillermo (Aqua Club), Aline (VIP Services), Ashley (VIP Services), David (Aqua Club), and Cesar in MB are all amazing hosts. This place literally will never disappoint you. Here are the must dos: Book the Aqua Suite, at least once in your life. Book a cabana by the pool and just relax your cares away as you get your free 20 minute foot massage. Have lunch with the iguana, while waiting for the Calzone from Varenna. Visit Cesar and Ignacio in MB, where if you are lucky enough Cesar will make you fresh banana's foster table side while Ignacio sings you a tune and plays piano. Hit up the spa for an amazing massage. Collect your rice for amazing rice art at home! Have dinner at In Lakeech! Enjoy lunch at Sea Corner with Aminal. Watch the sunrise from a hammock on the beach. Eat the Habanero Soup. Daily. Please please please do yourself a favor and visit Live Aqua. It may cost a little bit more than the other resorts, but it is worth EVERY penny. We just traveled there in August, and are already planning trip #3. The staff are amazing, the food is amazing, and the entire experience is amazing.

    Sep 13, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519