Hotel Overview

Blending contemporary architecture with sophisticated accommodations, this premiere hotel provides the perfect vacation getaway for active couples and luxury seekers alike. Enjoy refreshing swims in the unique pools, an extensive, first-class spa facility, gourmet restaurants, superior amenities and stylish guest rooms include inspired amenities including Egyptian cotton sheets, flat-screen TVs, aromatherapy and pillow menus, Molton Brown amenities and private balconies with beautiful views. Next, spice up the night at the hotel’s fun-filled selection of bars, including a luxurious seaside lounge equipped with plush beds and stylish chaise lounges.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2004
Last Renovation: 2007
Accessible rooms: 12
Floors: 9
Total rooms: 371


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 11812 reviews
  • 5.0 star tripadvisor rating

    Overall it was an excellent experience and a great value. Staff was friendly and our room was clean and comfortable . The resort had lots of restaurant options and loved how breakfast was available until 12 noon.

    Nov 10, 2019
  • 5.0 star tripadvisor rating
    Live excellence

    Another wonderful vacation at Live Aqua we would like to give a large shout out to Jorge Noriega and Alan for going above and beyond to make us feel comfortable and welcome. Jorge the VP of food and beverage service and Alan our pool attendant. We will be back!

    Nov 09, 2019
  • 4.0 star tripadvisor rating
    Pretty good...

    Clean resort and rooms. Usually, friendly staff. Once in a while, you encounter a rude one. Great spa staff and services, very accommodating. Food is great, but options are limited at some restaurants if you are vegetarian.

    Nov 09, 2019
  • 5.0 star tripadvisor rating
    A really great place to spend a week!

    This resort is top notch. Building, maintenance, and grounds were terrific. Pool was well tended to, water was crystal clear. The only complaint I have in this area was the hot tub temperature. Way too low. Poolside service (Try to find Marisol) was never ending, and the satellite grills etc. had great tasting food, with all you can eat! Designated restaurants can offer just about any food item you may desire, and changing of the menu items to your liking is not a problem. I believe the morning breakfast items could be expanded, as the offered fare can become commonplace, but aside from that, the food is delicious. Try and meet Jesus Farfan. He is the Executive Sous Chef, and a conversation with him is not only enlightening but pleasant. Jesus is a wonderful representative of the resort, and will make sure your dinners are what you would expect! Checking in and out is quick, simple, and direct. Unlike some other resorts I've been to, you aren't bombarded with the usual sales pitches of time shares, tours, and other offered activities. There are numerous options available to you to address these activities. The location is another plus. The resort is situated directly across the street from a major shopping mall, has the main bus route line directly in front of the resort ($1.00 USC per person), and is within walking distance of many sites.Room service, and the daily maid cleanup is probably the best I've ever seen. Each day, the room is immaculate, and you can count on all necessary supplies and towels being replaced without fail. When looking for a place to stay, give LIVE AQUA some extra review time. I don't think you'll be sorry.

    Nov 09, 2019
  • 5.0 star tripadvisor rating
    Can't say enough about this place!

    I don't know where to begin, it was so perfect! The place is so beautiful and clean. Food is amazing. The waitstaff is unbelievable, from our housekeeping staff, to Gerald, who brought us our room service, to Helvert who made my husbands Big foot for breakfast. Marysal at the pool, who went above and beyond to get us pizzas and drinks. Wendy the beautiful girl at the AKA bar, ( I wanted to take her home with me) Enrique and his great drinks and flaming coffee! We had so much fun with Alan our server at the beach! Kenya was so great as our dealer on Casino Night. Lewis at the Hidden Garden treated us so well. Our instructors at the big pool daily doing our stretches and Yoga were so enjoyable. It was our 20th anniversary and we came as a group of 25 at first, by Wed. we were down to 14, not one person in our group had one complaint in the seven days we were there. I know there are peoples names I have forgotten to mention, but they were all great! Our every whim was satisfied. On our anniversary 16 of us went to dinner at MB and Angel did a wonderful job, can't say enough about the food ( Habanero soup!!!) and the service. They keep the beach in pristine shape every day, there is never a problem with seaweed. The pools were magnificent, the guys at the swim up bar were so friendly and fun. We me so many nice people . The entertainment was great, we loved it all.

    Nov 08, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319