Hotel Overview

Blending contemporary architecture with sophisticated accommodations, this premiere hotel provides the perfect vacation getaway for active couples and luxury seekers alike. Enjoy refreshing swims in the unique pools, an extensive, first-class spa facility, gourmet restaurants, superior amenities and stylish guest rooms include inspired amenities including Egyptian cotton sheets, flat-screen TVs, aromatherapy and pillow menus, Molton Brown amenities and private balconies with beautiful views. Next, spice up the night at the hotel’s fun-filled selection of bars, including a luxurious seaside lounge equipped with plush beds and stylish chaise lounges.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 12118 reviews
  • 5.0 star tripadvisor rating
    most relaxing and fun

    The excursions were great, the staff friendly and very helpful. No language barriers. Facilities were awesome! The elevators were slow but tolerable. The spa was one of the best ever. Great shopping close by.

    Feb 18, 2020
  • 5.0 star tripadvisor rating
    Lovely , Amazing , Unique !!!

    The staff is very attentive. JAIME CEPEDA Concierge ,was one of the first people we met and he set a very nice activities and recommendations for the entire stay, I was lucky to find such a lovely person, attentive , helpful and charismatic. The easy beach access is a huge bonus and also that the beach is not nearly so crowded as others . The rooms are nice. I come for the pool and beach which are perfect. The drinks are very good and we were happy with the restaurants. The all inclusive feature made our stay more enjoyable....no running around looking for a place to eat! Thanks

    Feb 17, 2020
  • 5.0 star tripadvisor rating
    Beautiful resort with great service and facilities

    My wife and I had a wonderful 10 days at the Live Aqua. The staff was superb catering to our wishes at every turn. Loved the large pool area. It was windy for a few days and we couldn't put up the beach umbrellas. So they comped us with a cabana on two separate occasions. Carlos at the coffee shop was great. My wife did a few hours of work there every morning and he made sure that she had plenty of Starbucks vanilla lattes and wonderful pastries. She calls him her office manager. It's hard to get me wife to leave work and go on vacation but she is already looking forward to going back next year.

    Feb 17, 2020
  • 5.0 star tripadvisor rating
    Amazing! We will definitely be back!

    This was our second visit here and Live Aqua was even better than we remembered! We booked an aqua suite and it was amazing! Our room was huge and spotlessly clean. The ocean front balcony was also huge and very nice! The aqua suite included free access to a cabana everyday which was also amazing! (We has to sign up everyday like everyone else but the cost was $0). The cabana was great because the hotel was busy and the pool got a little crazy so this was a nice escape (we got a cabana on the ledge everyday overlooking the beach). Also, the free 20 minute foot massage that came with the cabana was amazing and the food and drink service at the cabana was excellent! We were absolutely blown away by the lunch options everyday! Azul, sea corner, and the Italian restaurant are all open for lunch, plus the grill outside by the pool, plus the man making hamburgers and hot dogs, plus the man the makes paella plus the menu at the pool and beach! It’s amazing there are so many choices for lunch! The dinner restaurants were all amazing! I highly recommend the Italian restaurant, Azul, and MB. Oh and the nights that the buffet is not a buffet it’s an a la carte Mexican restaurant was amazing too! We absolutely cannot wait to come back here it is amazing!!!!

    Feb 17, 2020
  • 5.0 star tripadvisor rating
    Excellent

    Modern, clean & comfortable rooms and beds. Nice open pool area options and large beach that is not too crowded or noisy. Friendly staff with excellent service throughout the hotel. Quality Food and drink with good options. Young party goers should consider another hotel option.

    Feb 17, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319