LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating11812 reviews
Overall it was an excellent experience and a great value. Staff was friendly and our room was clean and comfortable . The resort had lots of restaurant options and loved how breakfast was available until 12 noon.
Another wonderful vacation at Live Aqua we would like to give a large shout out to Jorge Noriega and Alan for going above and beyond to make us feel comfortable and welcome. Jorge the VP of food and beverage service and Alan our pool attendant. We will be back!
Clean resort and rooms. Usually, friendly staff. Once in a while, you encounter a rude one. Great spa staff and services, very accommodating. Food is great, but options are limited at some restaurants if you are vegetarian.
A really great place to spend a week!
This resort is top notch. Building, maintenance, and grounds were terrific. Pool was well tended to, water was crystal clear. The only complaint I have in this area was the hot tub temperature. Way too low. Poolside service (Try to find Marisol) was never ending, and the satellite grills etc. had great tasting food, with all you can eat! Designated restaurants can offer just about any food item you may desire, and changing of the menu items to your liking is not a problem. I believe the morning breakfast items could be expanded, as the offered fare can become commonplace, but aside from that, the food is delicious. Try and meet Jesus Farfan. He is the Executive Sous Chef, and a conversation with him is not only enlightening but pleasant. Jesus is a wonderful representative of the resort, and will make sure your dinners are what you would expect! Checking in and out is quick, simple, and direct. Unlike some other resorts I've been to, you aren't bombarded with the usual sales pitches of time shares, tours, and other offered activities. There are numerous options available to you to address these activities. The location is another plus. The resort is situated directly across the street from a major shopping mall, has the main bus route line directly in front of the resort ($1.00 USC per person), and is within walking distance of many sites.Room service, and the daily maid cleanup is probably the best I've ever seen. Each day, the room is immaculate, and you can count on all necessary supplies and towels being replaced without fail. When looking for a place to stay, give LIVE AQUA some extra review time. I don't think you'll be sorry.
Can't say enough about this place!
I don't know where to begin, it was so perfect! The place is so beautiful and clean. Food is amazing. The waitstaff is unbelievable, from our housekeeping staff, to Gerald, who brought us our room service, to Helvert who made my husbands Big foot for breakfast. Marysal at the pool, who went above and beyond to get us pizzas and drinks. Wendy the beautiful girl at the AKA bar, ( I wanted to take her home with me) Enrique and his great drinks and flaming coffee! We had so much fun with Alan our server at the beach! Kenya was so great as our dealer on Casino Night. Lewis at the Hidden Garden treated us so well. Our instructors at the big pool daily doing our stretches and Yoga were so enjoyable. It was our 20th anniversary and we came as a group of 25 at first, by Wed. we were down to 14, not one person in our group had one complaint in the seven days we were there. I know there are peoples names I have forgotten to mention, but they were all great! Our every whim was satisfied. On our anniversary 16 of us went to dinner at MB and Angel did a wonderful job, can't say enough about the food ( Habanero soup!!!) and the service. They keep the beach in pristine shape every day, there is never a problem with seaweed. The pools were magnificent, the guys at the swim up bar were so friendly and fun. We me so many nice people . The entertainment was great, we loved it all.