Hotel Overview

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid's club,andconvention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun.

This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.


Cancun - Beach
Cancun International : 11 miles

Property Information

Last Renovation: 2012
Floors: 12
Total rooms: 601


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The hotel is replacing the old balcony doors with new doors. Work is done between 9:30am-6:00pm. The noise is moderate & the process is tedious due to the time it takes to uninstall & reinstall the doors, room preparation, in addition to the hotel's high occupancy. Rooms in areas where occupancy is lower will be worked on as they become available so that the impact to guests' experience is minimal. Please note renovation dates & times are subject to change without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 13752 reviews
  • 3.0 star tripadvisor rating
    The hotel is very good, but the room has terrible acoustic

    The hotel a good service, the staff is very friendly. The drinks are good, they have many options of food, mainly at night. For the lunch there is less options. The restaurant Ipanema that serves brazilian food could work at the lunch time. The bedroom is big, with a good bed and good bathroom. The problem is the acoustic of the bedroom. We could hear our neighbors talking, when someone knock on theirs door we could hear and in the last night we couldn’t sleep because our neighbors made sexual sounds all the night.

    Nov 10, 2019
  • 5.0 star tripadvisor rating

    Rooms are clean and spacious. Staff was friendly and very helpful. Great things to do like walking on the beach, swimming and there is always food to eat at anytime you want. They also have entertainment everynight.

    Nov 10, 2019
  • 4.0 star tripadvisor rating
    Jonathan, Pewee and Andres/ Restaurant Market

    The team of Jonathan,Pewee and Andres were so amazing to our family. It was very heartwarming how they took time to not only remember our names but also everything we liked as individuals and we were a party of 6 with 2 babies (which I know was a challenge at times). They were honest among only a handful of people we encountered during our stay that really seemed genuine about helping us feel welcome and special. The hostess Denn was another person that really went our of her way to show us attention and respect beyond what a job requires. I understand some of the difficulties involved in a resort running smoothly but I didn't feel like many people showed interest in being helpful with needs and concerns. That's another reason why I very much appreciate what our experience was ruth those mentioned. Gratefully, Kurt Castillo & Family

    Nov 09, 2019
  • 4.0 star tripadvisor rating
    Memorable Family Vacation!

    We have stayed at the Punta Cana Hard Rock before and decided to try out the Cancun Hard Rock. We are happy that we did, as our family of four really enjoyed our stay and were able to relax and unwind! Shout out to Mayo at the Market Buffet, so quick to refill beverages and even had a special pancake made for us on our last day! All of the staff were so helpful and friendly! We paid for a Bali Bed on the beach and were so glad that we did. Jesus was super attentive to our needs and we had a great day with special touches, such as beverage service, a bottle of Evian spray, a bottle of wine. Jesus even straightened out our mess of flip flops, sunglasses and sunscreen for us! We had intended to go snorkeling, but it was extra windy during our stay and we were unable to get that accomplished. But, the pool and ocean did not disappoint and the sunshine was abundant. We especially liked the lunch service poolside with the grill food, pizza and other food items. It was very handy to grab lunch and eat outside with lots of delicious food choices. My husband especially liked the Abba mixed drink. We had RockShots photography take family pictures and were so impressed with our photographer and the places he took us around the property to take our pictures at. The pool entertainment was fun, lots of activities around the resort to enjoy, the food was fantastic at the restaurants. We especially enjoyed eating at the Mexican restaurant and then walking around to the vendors that had set up their wares for Fiesta night. We purchased a few items that were hand-made. One day, we caught the bus (the bus-stop is right outside the resort) and took it to see the El Rey Mayan ruins and then to the downtown area to do some shopping. Our teenagers enjoyed this a lot and got a kick out of the energetic bus driver. Our experience was a good one and we definitely recommend a vacation here!

    Nov 09, 2019
  • 5.0 star tripadvisor rating
    Our honeymoon

    Great place, great service! If you go to the Ciao restaurant, look for Cesar! So kind, made our stay even better every dinner! All amenities are amazing, the beach is just incredible. Such a special place for a special moment.

    Nov 08, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319