Hotel Overview

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid's club,andconvention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun.

Property Information

Last Renovation: 2012
Floors: 12
Total rooms: 601


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The hotel is replacing the old balcony doors with new doors. Work is done between 9:30am-6:00pm. The noise is moderate & the process is tedious due to the time it takes to uninstall & reinstall the doors, room preparation, in addition to the hotel's high occupancy. Rooms in areas where occupancy is lower will be worked on as they become available so that the impact to guests' experience is minimal. Please note renovation dates & times are subject to change without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 13515 reviews
  • 5.0 star tripadvisor rating
    Get Ready to Boogey

    Fourth time in Cancun, but first time at the Hard Rock Hotel and this is the most entertainment we have experienced at a hotel. There is live rock bands by the pool, two pool bars (which we love), the shows in the large theatre are great (esp. Queen tribute band), activities in the lobby bar from zumba lessons to karaoke-get the idea?! If you are looking to read a book by the pool this is not going to happen here, there is so much activity and good music, entertainers, you just want to keep watching. Restaurants-range from Asian, Italian, Brazilain steakhouse, Mexican and the buffet. All delicious but the Ipanema (Brazilian) steakhouse was outstanding and Frida (Mexican). Comfort bar food every day by pool areas-nachos, chicken strips, jalapeno poppers, fries, burgers, hot dogs...don't worry the gym is very nice and spacious so you can work off those calories. Access to beach is great, good security and beach itself is super clean. Helpful tip-there is a bus stop right outside the hotel, $1 per person to take a short 10 minute ride down to where the clubs are! Coco Bongo, Congo Bar, Carlos and Charlies... don't spend money on a taxi! A lot of shopping too... Only drawback was the hotel did not have a club... Completely recommend, had a great time, no complaints, thanks to Angel at check in and Sylvia the entertainer for the great Yoga class.

    Sep 15, 2019
  • 5.0 star tripadvisor rating
    Hard Rock Cancun, One of the best resorts I have ever stayed at.

    Hard Rock Cancun was a true one of a kind experience. The food, services, pool, and rooms were fantastic. All of the restaurants have something for everyone. My favourite restaurant was the buffet restaurant called "the Market". The service at this restaurant was amazing. There was one particular waiter who was phenomenal. His name was Alex. Everyday he met my family and I with a smile, and he truly made our resort and restaurant experience fantastic. He was very helpful and often talked to us, telling us about the tourist sites in Mexico. He was truly fantastic.

    Sep 14, 2019
  • 5.0 star tripadvisor rating
    Yes, Yes, Yes

    Was it truly all inclusive? YES Was the food great? YES Was the location and beach great? YES How was the Don Julio? Awesome duh Nice Pool - Too warm for my liking but hey it was August.... Overall I had a great time with wife and we met several people i now call friends. The nightly shows are fun and they always had late activities for guests. It is a very user friendly resort and all the staff were extremely attentive making the entire experience worth every cent.

    Sep 12, 2019
  • 5.0 star tripadvisor rating
    Joseph and Julie

    The best vacation I have took without a doubt. If you go to the Hardrock, you need to get served in the market by either “Alex” or “Mayo”. These two guys weren’t just waiters, they were amazing people all the way around. The overall experience at this resort was one to remember and we will most definaetly be back hopefully next year! I highly recommend this resort as it is by far one of the most superb i have ever stayed at!

    Sep 12, 2019
  • 5.0 star tripadvisor rating
    Absolute BLAST of a Holiday!

    Where to start thats the question.. we stayed for ten days in September. The Hotel is situated beautifully on the coast the pool is AMAZING the location excellent for venturing into the main strip only being a short taxi ride away. The rooms are glorious with the jacuzzi being a lovely touch with a full fridge of drinks everyday, however, it has to be said the real ‘Heroes’ of this hotel lies within it’s passionate and friendly staff. Breakfast, lunch, dinner staff, room service and those behind closed doors provided such a brilliant ‘Fantastic’ service I often found myself looking forward to mornings and evenings with two staff members in particular really going the extra mile in being friendly and welcoming throughout, within two days ‘Willy’ at the front of house bar knew our ‘drinks’ orders and often shouted it to us on approach to the bar during the evening, and thats the sort of service which really polishes this place upto perfection. A special shout out also to ‘Carlos Nicolas’ who made our breakfast experience wonderful every morning come rain or shine he was there with our ‘Mimosas’ and friendly chatty self. If I could criticise anything and this was extremely ‘minor’ the young lady at the ‘Hard Rock paparazzi photography centre’ on the day we left was not very helpful and very dismissive, we explained we only had 1000 pessos left due to it being our last day and wondered if we could purchase 3 photographs with our money which the centre took throughout our stay. She dismissed this quoting its a set price (1200 pessos) and sent us on our Mary way, being an LGBT couple it made us feel slightly ‘dismissed’ and I found her not the most helpful or sympathetic, again this was a very minor critic it just put a bit of a downer on our last day and we ended up buying magnets with the money rather than supporting the ‘HR photo centre’ by buying from them. Overall my experience was fantastic at the hotel, with this being our first time in the hotel I can safely say we cant wait to come back next year! Thank you ‘Hard Rock’ for such a lovely ‘Holiday’ experience we miss you already.

    Sep 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519