General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating12848 reviews
Last year was better.
Last year we where here and we could drink jack Daniels or Ron Brugal. This year for the same amount we could only pick local drinks. We are not coming back. To much things changed.... not for the better..... Pick another hotel.....
Great stau, lovely people sorkin there
We just returned from a week of vacation at Royalton.The grounds are well kept, the food is great and of a reasonable diversity. Overall the resort is clean and well maintained but the rooms are definitely in need of some update. The beach towels and bedding sheets are well outdated, altough there is a nice feature about the beach towels: no need to sign up for and have as many you need with a free drop off in special bins located allover the property. Another handy feature are the bracelets that can be used as room access card with no concern of missing or losing the traditional access card. But, what makes the most of this resort are people working there. With very few exceptions they are all amazing. Great service and customer service, from most of them with a genuine attitude towards the customers. Special thanks to the front desk manager Gustavo Lora. He did follow up constantly with us checking on how we feel and what we need.Entirely the team at front desk was professional and curtouse and they were able to fix right away any minor issue we had during the stay. A big thanks to all staff in the bars, restaurants,cleaning crew, beach and entertainment. A-la- Cart restaurants : all of them good with a special note for the Steack House.
1# Top Review of the Royals at the Royalton
The Royalton, Punta Cana for me has a few people that put the royal into Royalton, for entertainment you get a royal performance from tootie fruity who works in the vibe team, be sure to find him around the poolside normally found dancing the day away or entertaining in the shows on the evening. For a royal service I like my table waiter to be William who is by far the best waiter in the Gourmet Marche with a natural talent and a very professional manner who will always gives you a smile. I am just like everyone on holiday who looks for an evenings entertainment and the Royalton has plenty of it, but for me my royal entertainment is spending time at the sand bar by the beach with Oliver, Hendry and Harry who really do like to give a royal evening packed with entertainment and of course any cocktail that you be wanting to try. I am currently staying at the resort and waited to give credit to the people that have made the holiday what it is, the special individuals that I have named in this post did not ask me to include them in my review so the review is 100% genuine.
Not sure why they say Casino as it is a small room. The 24 hour restaurant is attached to a small room which is divided by a curtain and that is the club. I had a good time but it was not at all a WOW factor. Lots of people trying to sell you membership to Diamond Club.
Christian and Kendi in the Martini Mix bar( in the evenings ) are absolutely brilliant. Great cocktails, fun entertainment and very friendly welcoming people. I would definitely recommend you to go and see them if you visit this hotel!