General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 12782 reviews
The Sad Decline of a Great Hotel
I apologise this is a late review, however I was so disappointed this year that I thought I better make the effort to share our experience. This is the third my family and I have visited the Royalton and the decline is sad. My son got married at this hotel. My daughter got married at this hotel. So we thought we would return. This is beautiful building that is being allowed to deteriorate either through financial difficulties or bad management. There is no doubt you can still have a fantastic holiday, but you will have to accept poor maintenance and lowering standards. There were so many faults in our three rooms that we were moved (reluctantly as we had to pack all our cases again). The new rooms were no better. All the faults were minor but they are still annoying. One room had broken draws that did not shut. The door was hanging by one hinge on one of the cupboards containing the fridge. Four out of six rooms had loose taps that needed tightening. Five light bulbs needed replacing. Two wardrobe light switches were broken. The knob to switch from the overhead shower to the hand held shower was stuck in two rooms and needed lubricating. The switch to turn the air conditioning on and off automatically when you opened the door to the balcony was broken in two rooms. The shower door kept swinging open in two rooms. Two toilet seats were broken. One of the rods to pull the curtains shut was missing so you had to stand on the table to shut the curtains. You have to either put up with these faults, spoil your holiday by complaining every day, or pack a screwdriver, some screws and some WD40. These were all minor faults which could easily be rectified with a proper maintenance regime. However, there are also some big issues. The roof to the Martini bar leaks so you cannot sit in the Martini bar when it rains unless you are happy to use an umbrella indoors (see photo). The jets to the jacuzzi in the Hydro pool was broken for the three weeks we were there. However, the worst is the theatre. There are over 30 broken chairs (please see the photos). Some of these were broken when we visited two years ago and have never been replaced. This is a beautiful building that is being allowed to fall into ruin. They appear to be operating a ‘just in time’ system but often it is ‘just out of time’. Some bars kept running out of drinks and if you wanted diet Pepsi, you had to fetch it from another bar. The cleaner ran out of shampoo so she left us six bottles of conditioner instead. She also ran out of paper hankies, so she left us paper serviettes instead. Also, many of the advantages of the Diamond Club have been eroded. The hotel now charges Diamond Club members if they want to use a Bali beds. Use of the hydro pool is still free, but you are not allowed to use the changing rooms unless you have paid for a massage. The drinks in the Diamond Club are also no longer superior. Last time, I visited, there was a choice of six single malt whiskeys. Now, they only have blends. You do get a choice of blends, so if you like blends, you will be in heaven. If you like single malts, purchase some on the plane over before you arrive as they are not to be seen on the resort. If you have already booked this hotel, I am sure you will still a fantastic experience. However, if you are used to five-star luxury, you may need to lower your expectations.
I joined your hotel on the 14th of September for 14 nights this morning I reported that my room has a very bad damp smell and wish to be allocated another room. I was told to pack up my cases they would be collected at 12 and I would be given another room at 3.00pm which I returned at 3.00 only to be told the room wasn’t ready it is now 3.30 I still haven’t got a room and haven’t had one all day. Do you think this is acceptable because I don’t and will be taking this further
Superb hotel and restaurants especially if you go diamond club (highly recommended) our butlers carolina and Emanuel could not have done any more for us thank you both Enjoyed all the restaurants and the martini and diamond club beach bar Diamond club bbq on the beach was icing on the cake
Great hotel and holiday
Just come back from this hotel and it was a superb 14 day holiday. The staff can’t do enough for you - nothing is too much trouble, they greet you with a smile and all have one objective - that the guests must enjoy themselves. The hotel is spotless - not only the main buildings but the rooms, staff uniforms, gardens, pools and beach. Several restaurants to choose from and the food is excellent in all of them. We stayed in the Hideaway and the staff in the pool bar - especially Dolores, Juan and Domingo need a special mention - they were so attentive. A couple of points for the management (not a criticism but a recommendation) for your consideration: 1. Don’t chill the red wine 2. You should have a cashier facility where guests can change $10 & $20 notes into smaller denominations for tips, because your staff work so hard at ensuring the guests are happy - they deserve the tips. The shops on the ground floor of the main building are independent and not owned by the hotel, so a word of warning - they are very expensive e.g. $23 for Nivea sun lotion and they do not refund or change faulty goods. I bought a pair of supposedly Armani sunglasses for $197 and after wearing them for 3 hours the lenses bubbled, as if they had a film over the lenses (strange!). I took them back, they did not have another pair to replace them nor would they refund the money. In the end they agreed they would not put the charge through on my card, and signed my receipt confirming this but as I expected ....they did. Thankfully I had already called the credit card company to put a stop on the charge. Apart from the shops I would definitely recommend this hotel
Excellent service! The food is delicious and the staff members are friendly and ready to assist Felix and Michael from the gym are the best instructors and aqua aerobics are fun and and helpful love it!