General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3356 reviews
Best Honeymoon Ever
Mararie, Andres and Carlos made our honeymoon so memorable and fun! All. Of the bartenders are so attentive and always remember your order without asking for a refill! 1000 % recommended this place - with love from London xx
lovely setting but disgraceful staff behaviour
My wife & I walked in from the beach, not knowing it was an ‘all-inclusive’ hotel. The manager agreed to give us lunch & everything was fine -- or so we thought. After 10 minutes at our table waiting for food to arrive, suddenly more senior managers & security personnel arrived & asked us to leave! Apparently they were offended that we had unknowingly bypassed their security & so now began to treat us like illegal immigrants. They escorted us to the main gate & basically threw us out, tired & hungry, making us walk a long distance in the hot sun along the main road to start all over again in an area with very few places to eat! We are appalled at this shameful treatment & cannot recommend this hotel to anyone.
Beautiful Secrets Papagayo
This resort is amazing for the jungle like scenery with the huge bay as a backdrop. The room was very comfortable and the food in all of the resort restaurants was excellent. All of the resort staff were very considerate and accommodating. Wewould definitely return to Secrets Papagayo.
Amazing trip ! Will be back
Wonderful experience at Secrets Papagayo. Food was delicious, staff was amazing as well as helpful. They give above and beyond to ensure everyone is satisfied, which really stands out! The beach was beautiful and clean.
We completely enjoyed our short stay at Secrets. PROS: The site is beautiful, the beach wonderful for walking or yoga, the food excellent (a delicious surprise), the pools pleasant, the room and bed comfy, the activities and entertainment fun, and the staff absolutely delightful. My all time favorite is the fantastic coffee shop with the friendly and helpful barista and even gluten free options for us with dietary challenges. CONS: The WiFi is barely functional and the spa is extremely overpriced. We were gifted a spa visit in return for the (hard sell) marketing gig, and if we had to pay it would not have been worth it. These 2 disadvantages were outweighed by the good experience and we would return in a heartbeat.