This all-inclusive hotel features 348 stylishly chic guestrooms, four decadent restaurants, four bars, cozy cool lounge areas, kid's club, the world famous Rock Spa™, two refreshing swimming pools are just a few of the pampering amenities that await you. These extravagant excesses continue outside the memorabilia-filled walls of the hotel as well, with optional water sports including snorkeling and scuba diving, day cruises, deep-sea fishing and sailing.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6260 reviews
We stayed here to celebrate a birthday and everything was perfect. We stayed in a Rock Royalty room and had the most amazing service from the butlers. I emailed Tony for a week or so before our arrival to make sure that everything was in place. He made sure the room was decorated. They also surprised us and had chilled champagne, a birthday cupcake, and a bubble bath with rose petals all set up in our room upon our arrival.Tony also set up a couples massage, a pedicure appointment, a special birthday dinner in Zen and a beach dinner. I can't praise them enough. Our servers by the pool were great as well. I wish I had their names. We did get a Royalty room because of the occasion and it was exactly how we wanted to celebrate. You do not need to book that room type to have an amazing vacation. However, since we did Rock Royalty I couldn't imagine not having it if we ever go back or go to another Hard Rock resort. We also enjoyed walking around the hotel to
A Week to Remember
Our room overlooked a basketball court, an expanse of green grass dotted by a single flowering plumeria tree; beyond that, the blue Pacific shimmered in the briny humid air. And then there was the food. Six restaurants and 24-hour room service. All inclusive. We were able to relax, bask in the sun, erase the worries from our body and mind. Diana made sure that our food and drink were replenished at the beach. Her service was impeccable. Canario by the poolside approached his job with great love and energy – first-class customer service. Service was excellent everywhere, especially at the Market and Zen. Everyone was friendly, warm, attentive, but not intrusive. They made us feel like VIPs. A special thanks to Lalo (Eduardo), who went out of his way to take care of us at the Market. He provided meticulous service, making sure that our meals were perfect. Everyone at Zen, from manager Juan and chefs Israel and Luis to hostess Alexandra and servers Xochitl and Oscar, offered excellent service. A special thanks to Luis and Israel for taking the time to prepare wonderful meals for us. The seared ahi was sublime. Chef Israel often came out of the kitchen to check on his guests. In all, everyone from the greeters to the waiters offered great service with a smile. They are the true rock stars of Hard Rock PV, great ambassadors to the Hard Rock brand and great representatives of the people of Mexico. We were pampered and blessed. Once again, thank you.
Zen is one of the five restaurants at the Hard Rock Hotel in Puerto Vallarta. Very good food (asian fusion style) considering it was an all-inclusive package. The attention provided by our waiters Kevin and Heredia was excellent. 100% recommended.
Everything clean, in good condition, and good quality. Includes grounds, facilities, food, drinks, entertainment. Staff were exceptional! Loved their "Can Do" attitude. Nobody ever had their hand out looking for a tip. Exceptional service whether you tipped or not. The transportation to and from airport is a wonderful touch. Prompt, helpful, and meaningful attention whenever I needed assistance. Definitely will stay again at this facility and will try other Hard Rocks.
I just returned home from a wonderful week at Hard Rock Vallarta. Our group consisted of 5 couples. The best part of our trip was meeting Magic Edd, the pool concierge. He went out of his way to make sure our vacation was great. One morning we came to the pool area to find balloons and a banner for my friend’s birthday. It was very special when on the day of our departure, Edd came to the lobby to bid us farewell. Edd loves his job and is a real asset to the HardRock family He made our vacation very memorable. Samuel, our bar waiter was the best!!! We so enjoyed seeing him in the Sun Bar each evening. Angel at the pool bar was my favorite bartender. Always cheerful. Unfortunately I cannot remember the names of other waiters,etc, but they were all very nice and accommodating. I highly recommend the Hard Rock Vallarta!! The resort is a nice size, good food with several options, and a very clean resort. Hope to visit again someday. Two thumbs up!!