Hotel Overview

Explore the natural beauty of Mexico at Dreams Resort & Spa in Acapulco.
Situated on the gorgeous Acapulco Bay along the Pacific Ocean, this property
offers 605 comfortable rooms for couples or families with children.

Enjoy all the perks of Unlimited-Luxury®, where everything is included!
Premium beverages are served at all 5 bars and lounges, plus reservations
are never required at the gourmet à la carte dining options. 24-hour room
and concierge service, theme parties and limitless day and night activities
are all included with your experience. There are 5 bars and 7 Restaurants.

Kids ages 3-12 can join the Explorer's Club, a fully supervised children’s
program that offers arts and crafts, sports, weekly campouts and more. Teens
ages 13-17 can spend time at the Core Zone Teens Club where they can mingle
at the snack bar, enjoy video or table games and partake in various
activities throughout the week.

Connect with local culture at La Isla Shopping Village or Acapulco’s
downtown area, which are both just minutes away. Spend your day lounging by
the gorgeous Icacoas beach or at one of the two refreshing pools. Take time
to indulge at the Dreams Spa by Pevonia® or savor a romantic dinner to make
your vacation extra special.

Location

Acapulco Bay
General Juan N Alvarez International Airport (ACA : 9 miles

{{title}}

Hotel Details

Dining

Show More

Amenities

Show More

Activities

Show More

General Policies & Fine Print

General Policies: Student groups (Spring Breakers) are not permitted at this hotel. A student
groups consists of those that travel without parent supervision or a
responsible adult in each room. This could refer to, but not limited to,
high school students or college students booking multiple rooms. The hotel
reserves the right to deny lodging to any reservations of this type.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 917 reviews
  • 5.0 star tripadvisor rating
    Wonderful and relaxing

    I stayed here with members of my church for two weeks, the rooms were clean and had a great view of the ocean. The staff was friendly and helpful. The food was good qulity and delicious. I would recommend this place to my friends and family.

    Nov 18, 2019
  • 5.0 star tripadvisor rating
    Very impressed

    Me and my friends were very impressed with the accommodations of the Grand hotel. Not fully knowing allot about the hotel before hand, we were very surprised when we arrived. The views from the rooms were awsome.The food and drinks were very good and the waiters and other staff very friendly. The service was simply AWSOME!! it was a very good location, walking distance from many stores, including Walmart. there was 4 of us in our party and after the 2nd day there, we all concluded that we would be back again soon. Very much enjoyed our 13 days there.

    Nov 14, 2019
  • 4.0 star tripadvisor rating
    Great value!

    Stayed here for 2 nights and really enjoyed it. It is a beautiful property, the food was great, and the staff were very friendly as well. The only improvements I would like to see would be access to the beach at night (they lock the doors around sunset - I really enjoy walking on the beach at night) and I also wish the bars were open later.

    Nov 09, 2019
  • 2.0 star tripadvisor rating
    An all inclusive disappointment

    We stayed at this hotel during a convention/conference. The staff are very nice and helpful. Our room was nice, clean and the beds comfortable. But, the hotel is old and needs updating. The pools had a lot of dirty marks on them and the paint around main pool was peeling off. The hotel is currently being changed into a Dreams hotel so there were a number of areas that were not open/not accessible. The restaurant is in a great location with view of the bay but the food was terrible (overcooked pasta, wrongly labeled food and the all inclusive menu had little variety dispite appearing to have a lot dishes). In addition drinks were only available for 2 hours each evening which was between 8pm-10pm, not great if you have children who are used to dining and sleeping earlier and would like a drink with your meal. They also charge for sunbeds on the beach which is poor for a hotel advertising itself as a 5 star hotel. I would not visit this hotel again and feel it was not worth the money we paid.

    Oct 28, 2019
  • 1.0 star tripadvisor rating
    Worst Hotel Ever

    I'm so shocked to read that other people had a good time at Grand Hotel. My experience was really bad. A week prior staying at Grand Hotel. My family and I had stayed at a AIRB&B. It was the most wonderful experience. Then we came to Grand Hotel 7/29 to 8/7. My biggest mistake ever. My hotel booking was made back in early April 2019 through Expedia. I paid in full(non-refundable). At the time of booking I remember reading other reviews that the hotel was going through remodeling changes. I asked management under( special request section)when booking my room. To please give us a room in top floors and away from construction noise. The building has 24 floors.We were put on the 9th floor in 908. The room next to us was under construction. There was banging on the walls all day long! It seems I was given what I didn't want. I had a side view of the beach. My other full view was of the parking lot. Which was a dumpster ,due to that's where the construction workers were dumping their trash.The bed was so old and wobbly.I found a roach in the bathroom. I asked the front desk to move us to a higher floor. I was denied the request. They wanted me to pay more money.In the past I have stayed at Fiesta Americana, Emporio, and Crowne Plaza for a lot less money. Our stay was always good. Grand Hotel definitely not a good place for us. The pool on the left side was barricaded with wood pieces.Not a pretty sight when you are lounging or swimming.There were people trying to sell us time shares.Heck no! First have a meeting and give the front desk staff a class on customer service.If the customer is uncomfortable. Charging them more money to make them comfortable is not the solution. Never again will I book with Grand Hotel. You lost a family that visits Acapulco yearly!

    Aug 14, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319