LocationParadise Island - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Credit Card Holds - Upon Check-in, the following amounts will be held for incidentals via credit card US$ cash deposit:
* $250 per room, per day (Subject to Change)
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and resort fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The hotel resort fee is included in your room rate with the following inclusions:
• Wi-Fi in guest rooms and lobby areas for up to 4 devices per room
• Access to the Fitness Center: Up to 2 persons per day per room
-Fitness center access entitles guests to complimentary use of the cardio studio, universal and free weights only.
-Tennis, fitness classes and personal training sessions are not included
• Two (2) 12 oz. bottles of water daily per room
• In-Room Coffee and Tea
• Unlimited local phone calls
• Access to the Atlantis Movie Theatre
• Access to Aquaventure, a one-of-a-kind 141 acre waterscape
• Casino Lessons
• Resort shuttle service
The above list is subject to change and may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1973 reviews
Beautiful, but Once is enough!
We are a family of 4 with our 2 kids 1.5 and 3.5 years old. Let me start off by saying they had a blast! But as adults we would not come back. We booked Sandra's taxi service bc it provides free car seats and does a stop at the local grocery store for $10 on the way to the hotel. That is a lifesaver bc ultra pasteurized milk is no where to be found on the resort. We got some essentials to tide us over (milk, water, strawberry, grapes). We packed a bunch of items from home to as we were scared from all the $$$ reviews on TripAdvisor. We packed applesauce pouches, pancake mix and syrup and cereal for quick easy breakfasts. This helped contain costs and also helped with 2 small kids not having to worry about leaving the room to hunt for food. We stayed at the Reef in a one bedroom ocean room and it was worth every penny! Breathtaking views and has 2 full bathrooms, which is a lifesaver when the kids are napping! Full size fridge, microwave, stove, sink and even dish washer. This was amazing as I'd make breakfast in the morning but would leave all the dishes for housekeeping as they would load and start the dishwasher so we came back to a clean sink-no dishes on vacation! The only thing is they don't do turn down service as a lot of the other Caribbean resorts do, so once they come they're done for the day. Overall room is very spacious and has everything a small family needs. My only complaint is the pull out couch is pretty uncomfortable so depending on the number in your party be mindful of that. Next is the resort itself. It is beautiful. Luscious landscaping, picturesque gardens and walkways, every angle is Instagram worthy! Tons of marine life in every pond/river!! The beach is breathtaking! A note on the beaches along the property- we have small kids so we really wanted soft sand and calm water. This was definitely the beach area between the reef and the cove. The beach on the other side of the cove towards the royal had rough waters and sand. We came in low season so there were no lines at any of the slides and we had free reign on pool chairs and beach chairs which was nice. Waterpark is fun, but obviously mostly for older kids than ours, but there are plenty of zero entry pools the kids can splash around in and waterfalls to swim towards. Our favorite pool was the one between cove and royal (closest to cove) it had shallow areas and lots of waterfalls to walk through as well as live music and lunch options. On to the food- this is the reason we wont come back. The food is not that overpriced. After all the reviews I was expecting spending a small fortune, but there are plenty of decent priced options. In fact we added up all of our food costs for the 6 days and it totalled just a tad bit more than an all inclusive in turks and caicos (beaches resort which to date is still one of my favorites in food, service, and kids activities!!!!) However the food was lackluster. Nothing special about it. Lunch was good at all the outdoor places near the pools, but dinner was underwhelming. We did Poseidon's table dinner buffet ( dont waste your money. The only thing good was the Ben and Jerry's icecream) Carmine's (HUGE portions, you will definitely have left overs, I liked the bread but not the main meal) Village shack burger (this was a good burger but after having burgers for lunch I was over it) Johnny's gone bananas( stale nachos and underwhelming jerk chicken) . The only redeeming restaurant was Mosaic in the Cove. We went there almost every day for the breakfast buffet! Great ambiance,staff and food. We were sad that they were not open for dinner as we know it would have been worth the pricetag for an actual satisfying meal. Lastly the service- why we definitely will not be coming back. After all the reviews, I was ok with the price tags for food, but when you pay for a service (especially on vacation) you expect a certain level of customer service. I am not a service snob and have no problem doing things myself but when you see me with 2 small kids and dont even offer to help set up the umbrella when there are 5 different employees standing together laughing and talking amongst themselves with no desire to help the guest or even do their job....that got on my nerves. If it was one incident I'd brush it off. But everything we did and everywhere we went on the resort it was the same. Employees grouping together hanging out not helping or even offering to help the customer. I have a feeling this us due to 0 motivation as the gratuity is included so why would they actually do there job? This was pretty ridiculous throughout the resort. Thousands of employees just standing around but only 2 to 3 actually doing their job. Finally after spending $80 on lunch for myself my husband and my 3 year old, we needed an extra paper bowl for my son's fries and when we asked, they said no. I spent $80 on a lunch from that venue and I cant get another bowl to put ketchup for my son to dip his fries?! That was pretty ridiculous. All in all it was a wonderful trip as we don't let small stuff bother us. A true island paradise....However, we love to vacation at beach resorts- Cayman, Jamaica, Turks and caicos, cancun, Punta cana etc, so we know what's out there, and unfortunately Atlantis will not be on our list to visit again.
Some things you should know about hotel/resort generally:
First off if you have no kids go book at The Cove. You will likely want to use their pool (best adult pool at Atlantis) for sure and we were NOT allowed to use it even though we were staying next door at the Reef. I can see blocking cruise ship tourists from using it but not folks who stay next door and literally have to walk through it to get anywhere! Secondly please know ALL POOLS CLOSE EARLY AT ATLANTIS. So if you have kids and thinking you want to swim at night or even past 6:30 think again. And mostly all beach bar and food shacks close at 5:30. WHY? And no such thing as service on the beach or most pools like at many Caribbean resorts. Nope. Get it yourself. THE FOOD TRAP: Most restaurants are not open for lunch on property so you have very few lunch dining options. But the real big problem is that there ARE NO MID PRICED SIT DOWN RESTAURANTS. You either eat at Starbucks for breakfast or spend $250 for a family of four, nothing in between. I feel this is a conscious decision they have made to screw you. Sure there is a pizza joint and deli but they are way out of your way. Food and drink prices generally are just outrageous. $20 for a mixed drink is the norm... Folks this place is okay but lacks a soul entirely and is 1000% focused on $ not service etc, like a mid level Vegas resort. Just know that and you will not be let down but we sorta were.
been to both the bahamar and atlantis there is not comparison, like going to days inn to floridan at disney world. size, staff, restuarants, activities.. the only issue was pools closed for hurricane but the staff and the casino made up for it.
Atlantis Great / meal plan BAD
If you are tempted to opt for the Atlantis meal plans you would be better off taking money and setting it on fire. We were at Atlantis in late August 2019. Traveling was my wife & two kids (15yr & 13yr). I didn't really want to think about the cost of the food on this vacation so opted for the casual plan. The plan is $85/per person/per day - breakfast & diner. The first issue I had was (my fault) I didn't factor that my 13 yo really doesn't eat very much for breakfast - she would be entirely happy with a bagel & apple for breakfast. Not cost efficient when you're paying $40+ for breakfast. Even with Atlantis prices she could be adequately fed for half that at any of the snack bars. The other issue is that if you miss a meal your toast. We often found ourselves waking up late or swimming in the morning and having to rush to get to breakfast by noon. The next issue was in the fine print of the meal plan description. It states that all room occupants on the meal plan must eat together at the same eatery. One night we just wanted to send the kids on their own to eat pizza or burgers while my wife and I did the buffet later in the night. We wanted an "alone time" meal. Not possible with the meal plan which sucks. I also much prefer a points based meal plan (similar to what disney used to do) - where you could exchange say a casual breakfast/diner for a single gourmet diner. This would of allowed us to do cafe Nobu one night as opposed to being limited to the casual restaurants.
Bait and Switch - Buyer Beware!
Based on the many reviews on this site I decided this was the best place (for a few hundred dollars more than the Royal) for my family vacation. I booked a harbor suite room which is describe on my confirmation as (description1 King Bed and a Queen Sleeper Sofa or 2 Queen Beds - 523 square feet - Just steps away from the white-sand beach and crystal-clear Caribbean. The Reef Studio is spacious, with master bedroom with plush armchair, 1 King Bed and a Queen Sleeper Sofa or 2 Queen Beds, table, 2 chairs and closet, large master bath with twin basins, combined parlor with sleeper sofa, beautifully appointed accommodation with deluxe amenities, kitchen and living areas as well as private balconies.) I made several calls prior to my stay to ensure we'd have a kitchen with fridge to cook and was looking forward to having the space for my kids to enjoy the parlor area (with pull out sofa that I booked) and my husband and I having our own space and unfortunately that's not what I was given. We got basically a standard hotel room with 2 queen beds, a kitchenette which had a broken MINI fridge with NO freezer and all the frozen foods that I bought at the grocery store had to be tossed. When I complained at the front desk the manager and front desk staff just smiles and nods and could care less. They said I read my reservation wrong and there is no spacious combined parlor area with a pull out sofa. They said if I wanted more space I'd need to pay an additional $500 to upgrade to the room that is on my booked reservation. Absolutely AWFUL customer service. I was devastated and nobody gave a crap to even help me, no remorse, no sorry for the misunderstanding, no nothing. They are horrible. The power went out at least 3-4 times a day, and yes there's a noisy generator so look out for that. The power will go out in the middle of the night, your AC unit will reset itself to 60 degrees each time and you'll wake up FROZEN if you don't fix it. There is absolutely no dresser or anywhere other than 2 drawers to put your family clothing (unless you hang everything including your underware on hangers every day....) The bathroom was the best part of the trip. We had a small mini TV in there that we could watch non children shows cause of our missing parlor area. The reef is far away from all the action, the lobby area is absolutely boring and I totally regret staying there. We had to wait almost an hour to eat at the burger joint which is a glorified Johnny Rockets that has only 3 waitress working in slow motion and it cost a fortune. Carmines was great. Expect to pay around $35 for two frozen drinks by the pool and you have to get it yourself - nobody running round at all serving you drinks or taking any lunch orders. The crowds on cruise ship days are also very noticeable. I feel bad for people who opt to stay at the Cove who have so called private beach areas and pools cause nobody checks to see who belongs and who doesn't. This was a huge disappointment - Don't waste your money.