LocationParadise Island - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Credit Card Holds - Upon Check-in, the following amounts will be held for incidentals via credit card US$ cash deposit:
* $250 per room, per day (Subject to Change)
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and resort fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The hotel resort fee is included in your room rate with the following inclusions:
• Wi-Fi in guest rooms and lobby areas for up to 4 devices per room
• Daily access to Aquaventure, a one-of-a-kind 141 acre waterscape
• Two (2) 12 oz. bottles of water daily per room with coupon
• Access to the Fitness Center: Up to 2 persons per day per room. Fitness center access entitles guests to complimentary use of the cardio studio, universal and free weights only. Tennis, fitness classes and personal training sessions are not included
• In-Room Coffee and Tea
• Unlimited local phone calls
• Daily access to the Atlantis Movie Theatre
• Casino Lessons
• Resort shuttle service between Towers
• Exclusive access to the Cascades Pool – Reef and Cove guests
The above list is subject to change and may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2025 reviews
Very good but pricey
Great get away place for families or couples . Everyone can find own place to relax and enjoy. Atlantis consist of 3 main hotels Atlantis , Reef , Cove We stayed at Reef : We didn’t receive the requested 2 queen size so sofa was ok for a short stay. Rooms are clean. Dinner at fish restaurant at Cove for $300 without wine not worth it. Access to cove swimming pools were not allowed as they are only for Cove guests we didn't have enough time to visit water park at Atlantis side
Disappointed in what should have been a great trip
The Reef was definitely a trip of ups and downs. The Room - spacious and nicely appointed with a huge bathroom and really comfortable bed. However, there is barely any cupboard space and we were hard pressed to find hangers or drawers to fit our clothes. The kitchenette was very handy for easy breakfasts and the Keurig coffee maker was a plus. The Pool - a bit of a letdown to be honest. No hot tubs anywhere and the pool temp was pretty cold. Great pool for little kids with a zero entry shallow end, but nothing exciting. The Beach - a wonderful beach (best at Atlantis) with plenty of loungers, although on the weekend it got crowded and so many chairs were held by towels/flip flops that it got a little frustrating. The Food - easily the most overpriced hotel we’ve ever stayed at. Paying $16 for a fish sandwich poolside and not even getting a side of coleslaw of a bag of chips was frustrating. A small lunch for four shouldn’t run $100 (27% tax and tip added for every bill). You’ve already paid a ton for the room, the least you can expect is a proper lunch for your money. It felt like we were always being nickel and dimed. The restaurants at Atlantis were hit and miss. We booked two higher-end dinners: Cafe Martinique and Nobu. They were completely different experiences. Martinique’s food was first rate and the service and ambience were excellent. It was expensive and justifiably so. Nobu on the other hand was a joke. We were seated at a folding table and given disposable balsa wood chopsticks in a side area away from the main dining room. Unfortunately, the hot food and the sushi were not great. The bill was extravagant but the food and atmosphere didn’t match it. We had been excited to finally visit a Nobu and were sorely disappointed. Overall Atlantis had some good points but we felt didn’t justify the price point. We have had more enjoyable trips at some 5-star resorts in Mayan Riviera and felt the value was much better.
Watch the minibar bill- we had a visitor to our room
We booked an ocean view studio. The room was clean and nice and the view was great. We didn’t receive the requested 2 queen size beds but we knew that was a possibility. Upon check in they stressed that the minibar had weight sensors and If we moved any thing we bought it My husband opened the minibar upon arrival and saw it was half empty. He snapped a quick photo to protect us. We went to the pool and lunch. We came back and opened the minibar and a few beers and sodas were missing. He snapped another photo and went to talk to the front desk. His major concern was that someone was in our room in our absence We got a call the next day telling us they had removed the charges. They said the beverage attendant had “removed expired items” during the restocking process. I am not sure how soda and beer expires and why the restocking process didn’t also include adding items? And why would we be charged? If we hadn’t called would the charges be removed? Their explanation was complete BS. Make sure you use the safe in your room for your valuables Otherwise, I thought the food at the resort was better than I expected. The chair situation at the pool and beach was ridiculous. People put items on the chairs at 630 am and left them there all day. I wondered why the resort allowed this behavior and then I heard that the pool staff with do this for you if you tip them well. Great customer service at a resort this expensive to have a family of 4 share one chair or sit on the ground while 3/4 of the chairs sit empty for most of the day. I have mixed feelings on Atlantis. The staff at the restaurants were lovely. The room and location of the Reef were great. The food albeit expensive was good. But the customer service and general staff attitude is no where near a Four Seasons experience
We stayed at The Reef for 6 nights with our 2 children (10 & 13). Our Topaz Suite was huge and comfortable for our family of 4. We loved having 2 full, large baths. The front desk people were accommodating and tried to get us the best view available. Our floor-to-ceiling view of the ocean was breathtaking. What a view to wake to! The pool staff were outstanding. MICHAEL, ANTONIO, and ZHIVAGO went above and beyond to make our days by the pool relaxed and stress-free. They greeted us with a smile at the beginning and end of each day and they also helped us find the best seats by the pool everyday. I would recommend making a stop at the grocery store before going to the hotel. Everything at the hotel store is 2-3x the prices back home (and we’re used to Boston prices). We packed basics in our luggage (granola bars, snacks, pancake mix) but got fresh fruit, bread, milk, and eggs at the grocery store on island. We also stocked up on wine and cocktails at the liquor store because there isn’t a bar at the Reef. The kitchen in our room was fully stocked with utensils and pots/pans, so we were able to make breakfast ourselves every morning. Overall, we had a wonderful vacation!
Amazing stay - 3rd time to Atlanris
Highly recommended for families. We stayed in a 2 bedroom ocean front condo. Amazing room, view and amenities. I would recommend the food package too. I’ve gotten to know the management here and have been really impressed with their eagerness to help and support my family to have an amazing vacation. Carey Turnquest and Henrico Ellis are always here to help.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319