General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type. This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4527 reviews
If you’re single be ready to feel like it
I travel all the time solo and never have I felt more unwanted than here. I’ve been to other Secrets’ resorts in Cancun and Playa and have never been so ignored, left to an afterthought after couples sit down to order. I don’t know whether it was Valentine’s weekend or high maintenance guests but the service for me was beyond awful. The best service it received was off property at Shooters (a Canadian woman owned sports bar). Everyone raves about the the Asian restaurant on site but it took forever to get waited on, the food was cold and dry. The Mexican restaurant was the same way. Oceana was the best service and the bellhops were helpful. Other than that, the people at the pool who ask for you do other activities completely passed me by. Not a fan of this resort in the chain of Secrets.
Awesome week away from the snow and cold
We had a great room, great service, fun entertainment and had a lot of laughs!!! We were taken out to a couple events and they were awesome as well and the best part was sitting around the pools and reading books and having some refreshments.... it was not to warm but just right for us.....
Don't come here if you want to, say, sleep
We are currently at this property. It is 11:30 and we cannot sleep because of their nightclub which is three stories down from our room in the next building. This is the second night in three where the noise is so loud, you cannot open a window. You cannot sleep. We called the front desk and they explained that the nightclub is open until 1 a.m. and there is no other room to move us to because they are full. We have traveled around the world and never come across such an annoying noise problem at a place that is rated as a 5 star resort. How can this be a thing? Will not recommend this place to anyone, ever unless they can guarantee quiet rooms.
The resort is excellent. Perfectly manicured grounds. Several restaurants on site with great food. Oceana was great overlooking the ocean. Sergio was very attentive and a great part of the staff there. Unfortunately, the ocean itself is a little too rough to swim in, so you’re confined to the resort if you want to swim. Overall, very friendly, helpful staff who take very good care of you.
This place is beautiful but being told Secrets was the best they offer we were disappointed. We have stayed at some of their other hotels which we thought were nicer. Our room didn't get cleaned everyday and with the price you pay that should never happen. (yes we left a daily tip) It is beautiful and the staff was great but little things are needed at this hotel that would go a long way :)
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319