General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
College groups are not allowed
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum night stay restrictions may apply.Applies: Sunday - Saturday(3/19/2013 - 12/31/2050)
Customer Ratings & Reviews
TripAdvisor Traveler Rating1113 reviews
A nice hotel with great amenities
This was good value for the dollar! I enjoyed my stay there. It was a short walk to get to the beach -- the hotel is not right on the beach but very close. Mazatlan is not my favourite destination in Mexico, however (I prefer Puerto Vallarta because of the old town and the more Mexican feel). Mazatlan is a good size city, so outside the hotel zone it feels like a city.
El Cid is not the newest hotel aber confortable, safe with nice and profesional Service. Like a mother from 3 Kids was for me and all my Family a nice experience at El Cid. There are activities for kids and adults. We has fun at this hotel.
Terrific staff and room
I stayed at the Granada for the month of February. I was all-inclusive, but requested and received a room with kitchenette. The room was comfortable with enough drawers and closet space. The kitchen was fully stocked including toaster oven, blender, coffee maker, 2 burner stove top, pots, utensils, dish soap and towels. The bath had ample towels and toiletries. The staff was superb. Kudos to Daniel, Mark, the front counter staff, the bell staff and housekeeping.. The pool is heated, the pool bar stocked. Breakfast and lunch are ala carte, although lunch was primarily fast food. A salad or two would have been appreciated. You need reservations for dinner there, a day ahead, but the wait is certainly worth it. II is not open every day, though. Restaurants and the pools and beach at the Castilla across the street, through a covered walk way, are open to those staying at the Granada. I do not enjoy sauces on my food nor do I take a bit of everything offered, but the buffets at the Castilla were enjoyable and I never tired of the food. The entertainment was so-so. As a solo traveller for this trip, I felt safe and comfortable in the hotels and in the neighborhood. The Granada is in a great location with cabs and buses right out the door. There are convenience stores, restaurants, bars, drug stores, gift shops all close by. It is a lot quieter than the large El Cid Castilla across the street, but if you enjoy sitting in a lounger, dodging the crowds, you should enjoy The Granada.
If you value comfort, quiet, and accomodating staff more than fancy furniture and expensive decor, then the Grenada is an outstanding vacation resort. Every day we were wonderfully treated by the staff and received help whenever needed. We plan to return soon!
EL Cid Granada is wonderful
The Granada is set away from the busier resorts of El Moro and Castilla which are across the street via a foot bridge, easy to access the plethera of restaurants, pools, snacks, bars (2 swim up) and the beach. The Granada has its own restaurant and bar for breakfast, lunch and dinner. All of the staff was excellent, but a special shout-out to Leo (who gave us spanish lessons) and Daniel at the Granada resort , Darrio, waiter at EL Patio, Cesar at Cascadia, Francisco at Las Conchas and Roberto at La Alhambra, exceptional staff and the food was excellent for the reservation dinners and we discovered a new blue drink.