General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating11042 reviews
Air Canada reps were very friendly and helpful. Hotel was beautiful and nicely located. Room was very clean and well looked after. The ocean view was better then expected. The staff were always helpful and friendly, overall had a great time :)
6th return visit
Our return visit did not disappoint. We noticed in particular the gardens improvements so well done to the gardeners😀. Drinks, restaurants and food all top class as usual and assistance from Garths customer service team invaluable. Felissa was amazing. Bar staff Joy, Paula and Simone so friendly and kept us hydrated at all times👍. My playmates Rory, Magic, Thunder, Batman, Sunshine, Skittles, Prince all kept me amused while my wife was relaxing. All great memories so wil be back next year.
Outdated and overpriced
This resort is a glorified motel 6. It's outdated rooms and terrible transport was all I needed to ensure that I would not be back. It's not in Montego Bay and the trip back to the city was expensive.
Entertainment, kennel (flash)
Me and my family have a great time at this resort I love the food here and the staff are so friendly and kennel (flash) stands out he makes my trip so awesome and we will definitely be back thanks to our friend flash
Pool is the best part
The hotel is nice with a very large open area with bands each night. The pool is huge and really nice. If you are a beach person this is not the hotel for you. After being in Punta Cana last year, I was dissappoint in the beach here. They actually have 3 small areas of beach, with the best one on the Lady Hamilton side. We did do a excurtion to Negril and that is by far a much better beach. They have several restaurants. I enjoyed the Hibachi and the Steak house, but did not enjoy the Idian or the Italian food. Staff - some good , some not so good. We did have a waitress (Hibachi restaurant) roll her eyes when we asked for a cappuccino. Some of the staff were outstanding, like Mary at the Negril breakfast buffet who was always friendly and a great server. Check in -When we asked for a upgrade with the $1500 resort credit, we soon realized the $1500 credit was useless, only a disscount for things (actually dated for last year ). Only one of our 3 rooms were ready at 3pm. Every time we went to the front desk we would get a different answer. The rooms - they are dated and need to be refurbished, but the were fine for the week. We did see the Lady Hamilton rooms, they were better , but did not want to pay a extra $50 a night. The theater has only dancers, they were good dancers, but not really shows. Spa- My husband booked the spa because he had a sore back. They put a hot rock on his lower back, it blistered the next day. (we did inform them a few days later). The spa areas has a nice pool, but the jacuzzi was way too hot to go in. My favorite place was Miss Lou bar . It was a great coffee shop with specialty drinks. If you have booked your trip, I would recommend booking reservations for Habachi as soon as you arrive. You will enjoy the pool , it is the biggerst pool I have ever been it, and we never had a problem finding lounge chairs.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319