General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 5744 reviews
General staff was very nice and pleasant. There are a few who go above and beyond especially the morning crew at the buffet! My room was a disappointment half the view was a large wall. What this resort really misses points on is housekeeping. Some have mentioned it before and I know it’s a large resort but they don’t get to rooms until 430 sometimes 5. Basically when you want to shower and freshen up for dinner. The lobby was nice with great views and they shows I went to were actually REALLY good for an AI standard. Was impressed. Plenty of Palapa a on the beach and chairs around the pool. Over all it was good but they need to work on or hire more housekeepers
Going above with customer service
I just had a 4 night stay at the Secrets resorts with three friends. During our stay we had a few staff members that went above to make sure we had a great experience. At the pool we had Samir Garcia(Bartender) and Nosh(Pool Coneierge). Both of those staff members made it a point to great us each day and that that extra minute to ensure we had an enjoyable experience. As far as food experience two made us feel like we were the only guest that mattered. Humberto at Market Café and Efren Eotrada at Tamarind. Both of these gentlemen provided an amazing dinning experience. Thank you, Michael
Best vacation to date and the most amazing staff
From the moment we arrived to the second we sadly had to leave, we were treated like very very special guests. We enjoyed being pampered by all the chefs, especially Daniella who cooked me different tostadas every morning, Jesus who perfectly seared our steaks, Vanessa and Ismael at the Barefoot grill who make the most amazing ceviche (try them all!), and Cesar, Raul, Fernando and Cecelia who served us with such care at every meal in the Market. At the pools we so enjoyed the water aerobics, Edwardo and Izatsi and Rodrigo made sure we were smiling every moment. We fished on the coast nearly every day with Jamie, and my husband learned how to scuba from Mario. We can not stress how amazing the staff here are. Every desire and dream was catered to. Juan saved the day helping my husband find something important I dropped in the entryway. Our room was perfect, the food spectacular, the entertainment top notch and the resort as a whole excellente! We will be back very soon!
Amazing and best staff ever!!!!
This was my first stay in an all inclusive resort. At first I wasn’t sure if I would be bored. I was completely surprised, not only did they have fun and interesting activities for everyone to engage in but the staff was the most attentive I had ever witnessed. From the ocean activities with Jamie to the water fitness with Edwardo, Istasi, Rodrigo. Emilio noticed wear we liked to set up our chairs and had taken it upon him self to reserve our places for us before we had awaken. He also helped us set up a fishing excursion. Raul, Fernando, Cesar, Cecilia, Daniella, Natalie all made our dining amazing. I know I am missing so many people that made our 10 days amazing. We will miss them all!
Secrets Vallarta Bay wonderful vacation.
Wonderful buffet and cafe, the best waiters ever! Thanks Raul, Fernando, Efrem, and Cesar! Awesome service. The staff made our stay the best ever, they made us feel very special. Noeh, Emilio, Jaime, Ronaldo, Eduardo, Izasti, the steak chef Jesus, Daniela, Natali, and Silvia who kept our room beautiful, and the guys from the pool restaurant Vanessa, Ismael, and the others! The bartenders and servers by the pool, Oscar, Carmona, Jorge, Alberto, Ricardo, Humberto. The young man that prepared the pool area every day, even the falconeers! The bartenders and servers at the lounge, Hector, Sara, Saudi, Alejandra, etc. The girls from the coffee shop were amazing!