General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6446 reviews
Stayed here for 5 nights and had the time of our life! The rooms are very nice and clean. The food is so good breakfast buffet so fresh and good! We ate at the Japanese restaurant twice! Room service was also go good and very quick! Shout out to the guys at the pool (servers) and shout out to the servers at the restaurants! They were so fun and super friendly! Edgar was the only name i remember but they all were fabulous!!! The pool bar guys were never friendly! Never! No matter what day we went it was the only bummer of the trip! Never smiled nothing!
Mario, Omar, Toño, Pollo, Corona, Jairo, Brian were amazing with our grandkids. Treated them like family with an amazing variety of activities to suit us all. The team made our holiday one to remember
Nine friends together
When you’re sitting near the pool or beach, look for Mario. He attended our every want. I can’t imagine more attentive service. We ended up renting the VIP cabana. If you can do that, it is an amazing experience. Of course Bennie is about the best bartender living. He tailors your drinks based on his interaction with you. He is spot on! Lulu attended our room. She provided amazing service every morning and evening. In the market cafe, oh boy we had so many excellent waiters... Daniel, Adrian, Carlos ... you cant go wrong with any of them! We really enjoyed our visit and are looking forward to returning.
Exceptional staff - best family holiday
Special call out to Mario, Jairo, Brian, Omar, Toño, Corona, Saúl, Jesse and Sofía who have been exceptional. Amazing with the kids and the best entertainment I’ve experienced at a resort. Loved it hear... something for all ages and the food... WOW!
The entertainment people are really nice and helpful Mario, Omar, Antonio, Brian and Jairo are very fun and friendly people. The food and drinks are all inclusive including room service. Fun games around the pool ALL DAY. You can come with your family, friends, your parents or for a beautiful wedding
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319