Family: Kids 18 and under Stay Free.
Discover a Big Island hotel like no other - Hilton Waikoloa Village. A destination in itself, this impressive property is nestled within 62 oceanfront acres, offering breathtaking tropical gardens and abundant wildlife. Explore this waterfront resort by sleek air-conditioned trams or mahogany canal boat rides. Or take a leisurely stroll along flagstone walkways flanked by Polynesian and Asian artwork.
The comfortable rooms and elegant suites are spread among three architecturally unique towers. The beautiful grounds and scenery of this resort can be enjoyed from the private lanai of every room. The exceptional Big Island, Hawaii accommodations make up 1,240 guest rooms and suites, featuring art treasures and antiques, with furnishings that are refined yet relaxed. Delight in experiencing the Spirit of Aloha in a beautiful oceanfront setting.
Discover the pure enjoyment of the water at this impressive Waikoloa beach resort. Offering a choice of swimming pools in truly distinctive environments, this resort provides perfect recreational opportunities. The unique salt-water lagoon is set along a soft, white-sand beach, the ideal setting for undeniable relaxation, featuring an array of water sports. Take pleasure in the pools and beach, and enjoy the only interactive dolphin program on the island. Delight in all this exceptional Kohala Coast hotel has to offer, a brilliant destination for making memories to last a lifetime.
A culinary adventure awaits you at Hilton Waikoloa Village, offering the best Waikoloa restaurants. Discover an abundance of dining options ranging from savory island inspired dishes to exotic Japanese delicacies. Savor favorites like perfect grilled steaks and the freshest island seafood. Our charming Waikoloa Hawaii restaurants offer outdoor dining with casual fare to please all tastes.
Experience award-winning dining, world-class shopping, and an extensive array of activities ranging from tennis, and the only interactive dolphin program on the island. Delight in all this exceptional Kohala Coast hotel has to offer for even the most discriminating traveler.
Immerse yourself in island culture and tradition at Hilton Waikoloa Village - a truly inspired destination, offering an authentic Hawaiian experience in an unforgettable oceanfront setting.
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Local calls and 800 access calls
- Internet Access/Wi-Fi Access in guest rooms and all public areas
- In-Room PlayStation 3 Console with unlimited movies and games
- Daily cultural activities including Lei Making, Hula, and Ukulele Lessons
- 20% discount on Lagoon Beach Toys (non-motorized)
- Keiki Pool Activities & Scavenger Hunt-Schedule listed on the back of Resort Activities Guide
- Fitness or Yoga Class at the Kohala Spa; One class per person, per day from the existing fitness schedule. Space is limited and reservations are recommended.
- Pool Toy inflation at Kona Pool and Lagoon Beach recreation desks. Inflatable pool toys will be available for purchase or guests may bring their own.
- Big Island Bird Talk with resident wildlife specialist. Daily at 10AM in the Main Lobby. The talk will last approximately 30 minutes and reservations are not required.
- Complimentary Photo Session and receive ONE (1) 4”x 8” photo. To schedule session, please visit the Resort Photography Desk located in the Main Lobby, next to Kona Tap Room
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change. The hotel can provide current charge and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9868 reviews
Disappointed in Paradise
Disappointed in Paradise. The property is run down. Internet service at the Ocean Tower was spotty at best. The transportation system (tram) only operated part of the time and was not ever able to take us to our accommodations. The restaurant in the building closed for the week with no notification.
This is a large complex with everything you need. It is expensive. To get around use the tram or boat. If you are going a short distance you can walk. The pools are beautiful with lovely scenery. Be sure to go off property because there are so many amazing things to see. You will need to rent a car. The luau on site is worth attending.
Was Perfect!! Stay w/ my 2 adult children & my new grandson... it’s was so wonderful to be here- and not worry!! No worries for accommodations, no worries for expedient housekeeping, no worries for parking, for pool time, for awesome healthy food choices!!
Still a beautiful huge property
We have been coming for our anniversary every few years, it is still so big and beautiful you never need to leave. My only reason for 4 stars is that the cost of food is soooo high(40/ea for a buffet breakfast, easy $300/2 at their premium KPC- but fantastic ). That said, this time I booked their exclusive inclusive pkg.. only offered direct and not always, but as a special.. so look for it! Your food/drinks breakfast& dinner tropical drinks&beer&wine are then only the 18% gratuity on your purchase and the tax.. not free but a fraction of the cost. It also included the Parking and resort fee..and the luau, all in all we thought it was great bargain. (Otherwise we would have visited the nearby restaurants instead.)
I want to start off by saying that my wife and I are pretty easy-going people. We aren’t the type to complain about accidental mishaps or hold customer service representatives accountable when they might just be having a bad day. But our experience at the Waikoloa Village Hilton has just been one blunder after another, and no one seems to have the slightest sense of regret or a sincerely apologetic attitude other than blandly reciting that they’re “sorry, hope you enjoy the remainder of your stay.” We just got married on September 14. As a gift, my mother, who is a Diamond Member with the Hilton Vacation Club, gifted us a stay at your impressive resort at Waikoloa Village. She booked the room for us in September of 2018, a full year in advance. It was a studio Vacation Club Room with an ocean view. My fiancé spent the year looking at pictures of the room in shear excitement. When we checked in on Sunday Sept. 15, the concierge told us that they were “unable to give us the room we reserved, but they’ve upgraded us to a two bedroom, without a view.” As a couple on our honeymoon, being moved to a room with two extra beds and an extra bathroom, but losing the view, really isn’t an upgrade at all. When we asked why we couldn’t have the room that we reserved a year in advance, they said it was already occupied, and there was nothing that could be done. The room was absolutely beautiful, but it was far too big for us and it was facing the back of a bunch of trees. It’s not what we had signed up for. The next day we asked if we could move to the hotel side of the ocean tower, since they had some ocean views available. Our rooms were switched and we got our view. Albeit the room is nowhere near as nice as the room we originally secured through our reservation, but we wanted to make the best of it. We explored the ground and tried to forget about the mishap. Then we got a text from Hilton asking how our stay has been at the Hilton Vacation Cub on a scale from 1-10. I replied to the text, explaining that although we reserved a room with the vacation club a year in advance, that room was apparently given away to someone else, and we have moved to the hotel side of the ocean tower. I said that we were pretty disappointed with the mistake Hilton made and that I was a little more disappointed that they didn’t even seem to get the memo that we had left. It was like no one was communicating. About twenty minutes later I got a text saying “I apologize sir. We hope you enjoy the rest of your stay. Mahalo” Now, I’ve worked in customer service for years, and I would never answer a frustrated customer like this. It’s an exit statement. Either it was automatically generated by a computer, or the person on the other end just wanted out of the conversation. There was no attempt to make things right. There was no offer to try to make up for the confusion or for the hassle. It’s just a way for them to leave the conversation, which really left a sour taste in my mouth. After all of this, we still tried to just enjoy our stay. Our room is nowhere near as nice as the one we booked, but we have that amazing view (which is thanks to Hawaii, not The Hilton.), we hadn’t gotten any sense of sympathy or regret from Hilton’s customer service, but that doesn’t mean that we need to mope around and not enjoy the island. Today was the last straw however. We got a text from one of our friends saying that they were very embarrassed to be texting about this, but they wanted to check that we got the wine and beer they had sent to our room on Monday. Since we hadn’t received any gifts to our room on Monday, we embarrassingly had to tell them no. We went to the front desk in the main lobby, they said they had no shipments for us. I re-explained that it wasn’t a “shipment”, but a gift that our friends tried to send through amenities. They told me I would have to call room service and see if there was anything that was meant to be sent. Since it was before 5:30, and room service hadn’t started yet for the evening, we went to the front desk of the Hilton Vacation Club. Maybe the wires got crossed again and they sent it to our old room. The man at the front desk said there was nothing sent to us after we moved to the hotel side, so we would need to ask the concierge desk in front of the ocean tower hotel elevators. (Let me just point out that I’ve been passed off twice now, with absolutely zero idea where this gift has been sent and no one has taken the initiative to see my problem through to the end.) My wife and I went to the concierge desk in front of the ocean tower elevators and met our savior, Wesley. We explained what happened, and instead of passing us off to someone else, Wesley said, “let me get to the bottom of this for you.” The THIRD Hilton employee we got too was the first to want to get to the bottom of it. He called amenities for us. Amenities told him that the gift was delivered and signed for. He asked them what room it was sent to. Surprise surprise, it was sent to our old room. He asked them who signed for it, and they said it was signed with the initials “RJC,” which he promptly told the amenities reps, was not the initials of either people it was supposed to be sent to. (That’s right, the person you gave our old room to was shady enough to take the wine, beer and chips, along with the CARD addressed to us and congratulating us on our wedding, and not say anything about it being the wrong room. But I digress, as that’s the one part of this story that ISN’T The Hilton’s fault.) Wesley argued with the amenities rep and told them that they would just need to send us the same wine and bottle and charge the front desk. He had to repeat this a few times as they were worried about where the money would come from apparently. At the end of the day, I came to this hotel thinking that The Hilton gave exceptional customer service and we were going to spend our honeymoon in the lap of luxury. I’m leaving here with the most sour of taste in my mouth. I will never choose Hilton again as this experience has just been one folly after another. It’s not a one time mistake, it was a mistake upon mistake upon people not caring, upon yet another mistake. I honestly feel like the attitude I’ve gotten from everyone here is that I’m not valued as a customer. As soon as they get me into another room, they move on to the next guest that will eat my chips and drink my wine. Disheartened Alex L