General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3403 reviews
R & D
For a RCI property it was very disappointing .Very much needed make over . electricity would go out every night .WFY would come and go. same with cable. Ran out of hot water. the very good thing it had a beautiful view looking over the Pacific Ocean. most of the time the people where very helpful at least would try .The front deck would not answer the phone. it would ring and ring before anyone would answer . Sorry for Negative thoughts
Typical Secrets but
My wife an I have stayed at Secrets properties in both Cancun and Jamaica and this resort, by far, is the worst of the bunch. While the staff is top notch, the food is nowhere near the level of quality at the other places mentioned. Don’t expect swimming at the beach as the beach is small and the sand is more volcanic black sand. Night life is mostly non existent and the shows offered look like a high school production. Either plan many excursions or plan your entire trip around the overcrowded pool.
You won’t be sorry!
We just got back from out 10 year anniversary trip. This resort is wonderful. The food is great, top shelf liquor, 24 hour room service. The staff were great- J.J., Julio, Raul, and Mike! I loved the private bungalows. The resort is big and hilly, so you get your exercise in; however, if you prefer not to walk, just hop on a shuttle. The beach is great. It’s huge and not crowded. All beaches in Costa Rica are public, but the resort is secluded enough that it feels private. I have no idea why more people don’t swim in the ocean. It’s warm, calm, clear, and snorkeling is good. The sand is black (which I think is cool, but I’ve seen negative reviews about it), but it’s soft like white sand beaches. However, there is a lot of coral washed up that hurts your feet, so bring water socks or shoes. Unlike other reviews, I did not think the vendors were too bad-I’ve experienced worse! There were a few, but they did not hound us. The atmosphere is good; not a ton of sloppy drunks. The bar at night was fun-music was good and we danced a lot. I honestly don’t have any negative comments. The experience was similar to my experience at Dreams in Puerto Vallarta (now the Hyatt), except the adults only aspect was a huge bonus! Don’t think too much about it, just book! P.S. this has nothing to do with the resort, but in case anyone is wondering, the weather in mid-October is fine. It rained a bit every day, but not long most days and it was sunny almost every morning until 12:00 or 1:00pm. If I book again, I will probably book closer to the end of the month, but definitely in the off season because the cost savings is significant and the resort is quieter. One more thing-don’t forget bug spray!
vacation costa rica
Not exactly what we were use to, with Unlimited Vacation Club. Excellent food and bar service however. Pools were nice and well kept, the beach area was very different. No white sand, mostly black sand and a lot of local vendors trying to sale their local products, and fishing trips and boat rides. We were there for rest and relaxing, which we were able to do.
Vacation october 19
Had a great time staff all very nice pool clean spirts premium .restaraunts good .room were clean bed had a little sunk in .beach sand is volcanic sand rainy season a little murky now on the water for that reason very nice views of the mountains . the transportation is spot on for inside the resort any where any time ! Drivers are very friendly . spa looked nice with massage tables up above the spa with a pool right there as well 1 hot tub at main pool . Also the main bar and grill great people every one of them . very fast as well . good bar food hamburgers hotdogs hot wings jalapeno poppers . Hot water never ran out or got cool as some resorts do and had a nice window view as you take a shower great smelling shampoo conditioner and body wash too . The restaraunts only problem was you had to ask for the salt and pepper and any condiment . great vacation we will be back in the dry season !!! Thanks for the great memorie .