Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

Located adjacent to the spectacular eco-archaeological Xcaret Park in the heart of Riviera Maya, the all-inclusive Occidental at Xcaret Destination offers an exciting vacation experience for singles, couples, and families. This all-inclusive resort is perfect for adventurers, eco-tourists, or travelers in search of the tranquility of the Caribbean Sea. 

Its authentic Mediterranean style and magical tropical locale make Occidental at Xcaret Destination much more than a perfect vacation destination. The resort's unique characteristics, such as the expansive subterranean river which forms canals throughout the pathways, allow the property to thrive in harmony within the exotic setting of Mayan ruins, tropical forests, and wildlife. 

Occidental at Xcaret Destination features 11 specialty and buffet restaurants offering a wide variety of dining experiences for all tastes and palates, with no reservations required. The hotel also has ten bars where guests can enjoy cocktails and tropical beverages. 

Occidental at Xcaret Destination offers an array of sports and activities, including archery, mini golf, tennis, volleyball, and more to make your stay an unforgettable experience.

Location

Quintana Roo
Cancun International Airport (CUN) : 30 miles

Property Information

Year Built: 2002
Last Renovation: 2016
Accessible rooms: 8
Floors: 3
Total rooms: 765

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 17601 reviews
  • 4.0 star tripadvisor rating
    Great holiday but service could be improved

    Holiday didn't get off to the greatest start with a 75 minute wait to check in after a 10 hour flight! Insufficient staff and no one could explain what was going on. Very poor. We followed this up the next day with the hotel manager and did see an improvement in the number of staff but that didn't really help us. Otherwise, location for Xcaret Park, wildlife, rooms, pools and food were all good. Although you don't usually need to book the al a carte restaurants, any men in your group do need to wear long trousers so make sure you pack them!

    Jul 20, 2019
  • 5.0 star tripadvisor rating
    Holiday

    Had a fabulous holiday made some memories, the waiter Manuel Perez was fantastic , the snorkelling was amazing , so much sea life, Emilio the lifeguard was so helpful, Yuliana Garcia , the steak restaurant and the sea food restaurant were amazing .they had a show on every night but was repeated after 7 days ,you have so many pools to choose from and here was so much wildlife, I had monkeys on my balcony most days , you also have the xcaret park adjoined to it , well worth the extra money and the evening show was out of this world, the only thing that let it down was the cleanliness and some of the restaurants

    Jul 19, 2019
  • 5.0 star tripadvisor rating
    Dont understand all the bad reviews

    The food was great the staff was extremely friendly and they had middle of the road alcohol like don julio tequila, absolut vodka, baileys and so on which most all inclusives dont offer otherresorts have cheap cheap alcohol that give you a nasty hang over oh and the food! I dont know where these critic's are use to eating but let me tell you there was absolutely nothing wrong with the food especially at the night restaurants I highly recommend this place the scenery was beautiful wild life throughout the resort! Now my only complaint is there sales team I'm in vacation people! I dont wanna buy a timeshare with NO resort! If I like the place I will go back! I dont wanna spend 3-4 hours of my vacation hearing about a sells pitch other than that I highly recommend this place

    Jul 19, 2019
  • 1.0 star tripadvisor rating
    7 day anniversary trip

    Worst service ever!! They are idiots every single one. So much scamming is going on at this hotel. Do not leave anything in your room unless you want it stolen. Lost a 300$ shoes, and over 200$ worth of stuff. Whenever you try to ask what happened to them they will continue sending you back and forth between guest services and the front desk over and over. Worst experience ever. Do not bother going here the staff are complete morons who do not care for your needs. If you are looking for the worst and most frustrating trip of your life this is the place for you

    Jul 19, 2019
  • 5.0 star tripadvisor rating
    Very nice hotel

    The people on this hotel were very friendly , what I liked was that those who cleaned the rooms did not have a specific time to do so, they were always on the lookout for us when we left the room to do their job

    Jul 19, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519