Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 17601 reviews
Great holiday but service could be improved
Holiday didn't get off to the greatest start with a 75 minute wait to check in after a 10 hour flight! Insufficient staff and no one could explain what was going on. Very poor. We followed this up the next day with the hotel manager and did see an improvement in the number of staff but that didn't really help us. Otherwise, location for Xcaret Park, wildlife, rooms, pools and food were all good. Although you don't usually need to book the al a carte restaurants, any men in your group do need to wear long trousers so make sure you pack them!
Had a fabulous holiday made some memories, the waiter Manuel Perez was fantastic , the snorkelling was amazing , so much sea life, Emilio the lifeguard was so helpful, Yuliana Garcia , the steak restaurant and the sea food restaurant were amazing .they had a show on every night but was repeated after 7 days ,you have so many pools to choose from and here was so much wildlife, I had monkeys on my balcony most days , you also have the xcaret park adjoined to it , well worth the extra money and the evening show was out of this world, the only thing that let it down was the cleanliness and some of the restaurants
Dont understand all the bad reviews
The food was great the staff was extremely friendly and they had middle of the road alcohol like don julio tequila, absolut vodka, baileys and so on which most all inclusives dont offer otherresorts have cheap cheap alcohol that give you a nasty hang over oh and the food! I dont know where these critic's are use to eating but let me tell you there was absolutely nothing wrong with the food especially at the night restaurants I highly recommend this place the scenery was beautiful wild life throughout the resort! Now my only complaint is there sales team I'm in vacation people! I dont wanna buy a timeshare with NO resort! If I like the place I will go back! I dont wanna spend 3-4 hours of my vacation hearing about a sells pitch other than that I highly recommend this place
7 day anniversary trip
Worst service ever!! They are idiots every single one. So much scamming is going on at this hotel. Do not leave anything in your room unless you want it stolen. Lost a 300$ shoes, and over 200$ worth of stuff. Whenever you try to ask what happened to them they will continue sending you back and forth between guest services and the front desk over and over. Worst experience ever. Do not bother going here the staff are complete morons who do not care for your needs. If you are looking for the worst and most frustrating trip of your life this is the place for you
Very nice hotel
The people on this hotel were very friendly , what I liked was that those who cleaned the rooms did not have a specific time to do so, they were always on the lookout for us when we left the room to do their job