Hotel Overview

Welcome to Now Emerald Cancun, a family-friendly resort located in Cancun’s Hotel Zone! This unique Unlimited-Luxury® paradise is situated on a gorgeous sandy beach, with outstanding garden, lagoon, and ocean views. Here, you’ll enjoy gorgeous swimming pools, a luxurious spa, specialty restaurants and bars, and a section for adults only! 

Your Unlimited-Luxury® experience includes limitless gourmet dining and top-shelf spirits, a fully stocked in-room mini-bar, endless daily activities, live nightly entertainment, and more! Plus, you never have to wear a wristband during your stay, which means you get to enjoy total freedom throughout the resort! 

Swim in three beautiful pools and enjoy non-motorized watersports during the day. The Explorers Club for Kids and Core Zone Teens Club are also available to keep young ones entertained while you enjoy some time to yourself - especially at the Now Spa by Pevonia®. 

Eight gourmet restaurants and seven bars are available to you throughout the day and night, offering kid-friendly menus, grilled snacks, and even a non-alcoholic bar for teens! Live music, local entertainment, and an adults-only area with an exclusive pool, bar, and restaurant will have you enjoying your perfect vacation in paradise!


Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 8 miles

Property Information

Last Renovation: 2019
Total rooms: 427


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Minimum Check-in age is 18 years of age (unless children are accompanied by adults)

General Policies & Fine Print

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 341 reviews
  • 3.0 star tripadvisor rating

    This hotel was bought by another hotel but still has aways to go. The food is not that great at the buffet. Italian, Asian and Mexican restaurants are good, but the portions are the smallest I have ever seen in any resort I have been. You may have to order the same order twice in order to fill yourself. Sushi was ok when they had all the ingredients Rooms are very humid even with the a/c on. The drinks could be better. I was told the liquor was top shelf but I doubt it. They also seem to be short on staff. I saw roaches on two occasions which is why I would not recommend this hotel until they get their act together. I do not think I am exaggerating since I spoke to other guests about their opinion. Housekeeping was excellent.

    Nov 09, 2019
  • 4.0 star tripadvisor rating
    Karlita ra ra ra

    the hotel is very good, but I want to give karlita and the entertainment team a special congratulation always with a smile and doing their activities with all the attitude we love you karlita # Brazilian

    Nov 08, 2019
  • 4.0 star tripadvisor rating

    Loved everything about this resort but the food, beach and the staff are what make this place memorable! Special shout out to Karlita, thanks for keeping us entertained!! We ordered room service for breakfast every morning and enjoyed it in our breathtaking ocean view room but all of the restaurants are great for dinner. This is my 11th time to Mexico and my first review...only because I think the staff all deserve the recognition. Way to go Now Emerald, we will be back!

    Nov 08, 2019
  • 5.0 star tripadvisor rating

    The service was excellent. The activities with Karla Christian James and Deryck made the trip so fun. Alex the pool manager always made sure we were taken care of with our family of 11. The restaurant staff was quick and attentive. Great memories of our trip

    Nov 06, 2019
  • 3.0 star tripadvisor rating
    Beautiful Beach

    Before on our trip I read many reviews and was a bit worried! We arrived and were handed a lovely smelling wash cloth. Check in was smooth, we arrived around 11 and our room was not ready, but check is at 3, our room was ready at 3! We changed into suits and started to enjoy. To avoid boring you....I will abbreviate: drinks were delicious, barefoot grill was adequate, sushi bar was good but it takes a while to get, the buffet was good but there was a lot of food that wasn’t very warm, coffee shop was good but small cups and most days there were not lids for the cups. Asian and Italian restaurant were good, French restaurant was fantastic. When we asked about the Mediterranean restaurant we were told it was closed, on the schedule it was supposed to be open, we checked with the desk and they had no idea, turns out they serve the Mediterranean in the Italian Restaurant on certain days but the front desk didn’t know I guess. The service at the restaurant is wonderful! The pools are nice, the servers are friendly. The beach is beautiful. The entertainment was fun. The Spa....we met several people that had massages and said they were wonderful, we were approached several times by workers with good deals. Long story short....we finally agreed to getting one, (first deal was 3 massages for price of one, then 2 for the price of one) the guy wrote what we were getting for what price but we agreed to a deep muscle he wrote relaxing massage, he said just tell them you are getting deep muscle and it’s the same price. He was not completely honest, so we didn’t end up getting it. We were not exactly happy with this. But...we saved money I guess. The rooms were clean, ours did not smell bad, we had good WiFi, the fridge worked and got stocked daily, the bed was comfortable, the AC worked. There was plenty of pool and beach seating. We did not get a daily “what’s” going on sheet like promised, but we figured it out. So to sum it up....5 Star restaurants in a 3 star resort! Would I go back? Sure! All of the staff besides the crooked Spa man were phenomenal!

    Nov 06, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319