Welcome to Now Emerald Cancun, a family-friendly resort located in Cancun’s Hotel Zone! This unique Unlimited-Luxury® paradise is situated on a gorgeous sandy beach, with outstanding garden, lagoon, and ocean views. Here, you’ll enjoy gorgeous swimming pools, a luxurious spa, specialty restaurants and bars, and a section for adults only!
Your Unlimited-Luxury® experience includes limitless gourmet dining and top-shelf spirits, a fully stocked in-room mini-bar, endless daily activities, live nightly entertainment, and more! Plus, you never have to wear a wristband during your stay, which means you get to enjoy total freedom throughout the resort!
Swim in three beautiful pools and enjoy non-motorized watersports during the day. The Explorers Club for Kids and Core Zone Teens Club are also available to keep young ones entertained while you enjoy some time to yourself - especially at the Now Spa by Pevonia®.
Eight gourmet restaurants and seven bars are available to you throughout the day and night, offering kid-friendly menus, grilled snacks, and even a non-alcoholic bar for teens! Live music, local entertainment, and an adults-only area with an exclusive pool, bar, and restaurant will have you enjoying your perfect vacation in paradise!
LocationCancun Hotel Zone - Beachfront
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 71 reviews
Looking for Am Resort quality
The hotel was not up to par for a Now Resort. The hotel was not renovated like I was told. The rooms were little outdated and bathrooms older. The restaurants were good and service was good. I was disappointed not a usual am resort.
Great Resort a Diamond in the Rough
The resort is a work in progress and is being refurbished under new ownership but this did not interfere with our stay. The property has a beautiful beach, great pools and an outstanding staff that is focused on your satisfaction. I would highl recommend this property. Angel in marketing was a huge asset in giving directions and an overview of the property and local entertainment. Alex, at the beach bar and cabana area was a true asset made my son and I feel relaxed, important and cared for. Jesus worked with Alex and was just as helpful. All the restaurants were good, the buffet was adequate. Bar service was spot on and everyone at the resort worked to make your stay enjoyable.
Secrets Silversands to Now Emerald
We booked our stay for Secrets Silversands back in February, then 4 days before our trip we were contacted that Secrets Silversands closed and we had to switch resorts. They called us back to inform us that Now Emerald was the only one with availability for our dates, which again were only 4 days away. We went from staying in a 5-star beauty, no children resort to a much lesser scale family-friendly resort. This was a huge downfall. Regardless of that, we hung out at the adult pool and maybe it's just because I'm used to Secret resorts, but only one time in our 3 days did a waiter come up to us at the poolside. Every other time we had to approach the bar in order to get a drink. Maybe that's the normal for family-friendly resorts, but like I said, I'm used to staying in Secrets where they do not have children and the wait staff is very accommodating and always doing rounds to make sure everyone has a drink.
Great service at Spice Restaurant in Now Emerald Cancun. Really recommend this place. Staff is very helpful and friendly. Thanks to Captain Francisco, Eddy and Miguel. They go above and beyond with their service. 👌🏼👍🏼
My Honest Review(long)
We stayed at Noe Emerald from July 13-20. It was a party of five. The hotel itself needs a make over. It's dated and in need of a lot of repairs but it works for what you need it to do. The staff makes up for all of it. Rooms We had two rooms. Both ocean view was beautiful and it was nice to have a balcony. We did not book ocean view rooms. The hotel was only at 50% capacity and they upgraded us. Air conditioning works! It was set at 18! We went to turn it up and moisture built up in the room and made the floors wet. We opened the patio door to regulate the air and the room temp was great. Our adult kids room phone didn't always work and they don't have many English channels on the television. Other then the bathroom being older then I am, everything worked. We only received a daily news letter once of what was going on at the hotel once. The rest of the time we had to go to the front desk to get them.Not a big deal. We also asked for an early wake up call for our flight home and that never happened. Big deal! Restaurants Buffet was good. Lots of selection to choice from. They only have one toaster for hundreds of people at breakfast and only one side worked. Sometimes men had to wear pants for dinner at the buffet when they had a special dinner theme. Barefoot Grill was good. Sometimes service was a little slow but good. The only restaurant we ate at was Capers. It was the only restaurant that didn't require pants. It's July and I wasn't going to ask my husband to wear pants for dinner. Caper was good. Our waiter Elisao took such great care of us. Always checking on us, refilling our drinks without asking, just really good service. If you go there, go early as it gets busy and then you are waiting to eat for awhile. Especially if you are a group. Room service It was hit and miss. Sometimes it was quick with hot food and other other times not. However, the service was always friendly and helpful to fix things. Entertainment I can not say enough good things about the entertainment staff. Angelo, we miss you already! You want to have a good time, this is the man! He was so entertaining and engaging. He even helped out my son when he got badly burnt from the sun. Jorge, Vividianna, James, Felipe and Karla are all great with adults and kids. Always getting people to come to play games and have fun. fantastic staff! Bar staff was great! You feel bad for them having to deal with the large groups of drunk people. Wait staff around the pool was great! Always someone asking you if you want food or drinks. Alex is fantastic! Always checking to make sure if we needed anything. From needing towels to cleaning your sunglasses. Housekeeping was good. Always clean and left extras if we asked for it(towels, water etc) Pools clean and the beach was good for the first few days. If you walk a half hour to the right of the hotel down to Club Med, they have no seagrass. It was worth the walk for us. pool and beach always have something going on. They have vendors on the beach but with a quick no thank you, they leave. Roxanna and Alphonzo are very helpful at the front desk. They wanted to make sure we were happy. The main bar only has one pool table and had kids running though it. They play kids movies in there in the evening which is very inconvenient. No one wants to listen to Hotel Transylvania blaring while you are trying to have a conversation and a drink. This needs to be fixed. There needs to be a separate area for the kids to hang out and what movies. Plus, they need a separate are for night shows. It's right in font of the pool and you are sitting on loungers. Overall, we had a great time. I would give the hotel itself 3.5 stars and the staff a 10+! The resort needs improvement and a little more organization but you can put that aside because of the great staff.