Honeymoon: Bottle of sparkling wine, fruit plate, romantic dinner with a bottle of house wine, and room upgrade (based on availability; minimum 5 night stay).
Family: Up to two kids 12 & under Stay, Play & Eat Free during select dates.
LocationCancun - Hotel Zone - Beachfront
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
-Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only). Policy is mandatory, per person and not refundable.
-Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
-Any student group traveling with guests under the age of 18 will require chaperone(s). One chaperone is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.
•Please note the legal drinking age in Mexico is 18.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 11346 reviews
Wonderful Family vacation
This is my second time visting the hotel with my family . What can we say but that we loved our time there . Everything is outstanding from the staff , to the food ( The Cevicheria , outstanding seafood) to the service . Thank you all, for making our experience amazing especially Arael and Angel ( at pool bar) for such great service. Will definitely visit again .
Cancun short vacation
Is a very nice hotel. The personnel is very helpful and friendly. The food is excellent specially the sea food place near the beach for lunch is highly recommendable. The only negative is the sea weed in the water but there is not much the hotel can do about this. Nature always wins !!
Great entertainment team !
The entertainment at this hotel was like no other !! The whole team Of coaches Sophia , Uriel and Raúl were amazing . They do many activities so you are never bored at the pool . The entertainment team are the best ! They are super friendly to all the guests . Night entertainment was sooo much fun . Special thanks to Jack and Miguel who made going out to a nightclub super fun !! Thank you Jack , Miguel , Tania and Isabel . You guys are the best and made our trip a memorable one that we will never forget ! We will definitely be returning as long as they are still there . Also food and service were great . Everyone goes out of their way to make sure you are happy . Best hotel I’ve been at so far.
The best time
I want to thank Ramon, Lupita, Valentin, Manolo, Eladio, and everyone for making our stay the best. Family had a great time and staff's customer service was overwhelmingly superb.The resort staff all seem happy to help when you have questions and seem happy to do their job. Food is great, with numerous selections of restaurants and shops on site. Family friendly events and activities are easily accessible. Taxis seem to be on standby or arrive for pickup no greater than 3 minutes. Thank you so much for a great time. I'll remember my experience forever.
EXCELLENT FAMILY VACATION
fiesta americana condessan cancun was perfect in every way. all staff was attentive to our needs the waiters and all staff are friendly and room was cleaned everyday. le cevicheria exceeded our expectations with fresh seafood daily. thank you our kids had a great time.