Honeymoon: Bottle of sparkling wine, fruit plate, romantic dinner with a bottle of house wine, and room upgrade (based on availability; minimum 5 night stay).
Family: Up to two kids 12 & under Stay, Play & Eat Free during select dates.
Apple Vacations Exceptional Values - valid now through 2020!
Includes a stay in the Oceanfront Building, a concierge and welcome area with soft drinks and snacks, an exclusive check-in lounge, an exclusive beach area, and a special VIP wristband.
LocationCancun - Hotel Zone - Beachfront
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
*Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL resort properties on a year round basis. As a general rule, the resort will not accept Student/Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
- Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only). Policy is mandatory, per person and not refundable.
- Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
- Any student group traveling with guests under the age of 18 will require chaperone(s). One chaperone is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.
*Please note the legal drinking age in Mexico is 18.
Customer Ratings & Reviews
TripAdvisor Traveler Rating12989 reviews
Great Food by Chef Reynaldo. This is one of the exceptional restaurants the resort has great service upon arrival and throughout dinner food portions are fenomenal! Food very exquisite, and delicious.
Great service by rolando he took care of me and my group of 10 even though he was the only server on at the time food was good and wine is great the hotel is lovely since it's by the ocean highly recommend
Great experience at the hotel, 90% of the staff spoke great English, we got fast service and great wifi, my favorite restaurant was the steakhouse Rolando Vicab was a great waiter and made my experience more amazing, I will come back soon
I've booked a booking with with them and after they've canceled the reservation, and expedia without any refund, They made me loose £1500 and never refunded me the money. they canceled it before I get there just a day before and they never pick up the phone
Here are always nice place. But food is not satisfied compare with my first time in 7 years ago. And room is better than in last time. Maybe it.s new building. The stap is very kind but someones are to slow.