General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4057 reviews
Had a royal suite, which was really a room with a hot tub on terrace. I did get a lounge bed on the beach , with drink service. The minibar is stocked with 8 drinks of whatever you want per day. I would think that a royal suite should have anything you want,as much as you want. The beach is great. The food is excellent for all inclusive, the shows are standard. Great trip and would go again.
I have to say, as a sober middle aged couple, we were looking for a quiet, clean and friendly area to visit in Mexico. A friend had suggested the Melia and we were so glad he did. Our room was on the 3rd floor with an awesome view of the ocean. The employees at the Melia are always wanting to please & I'd like to call out a few that stood out: Gloria you did a fantastic job on my massage ~ I do not know that I've ever been that relaxed! Augusto, you served us more Coke/Diet Coke than imaginable - keep up the great attitude! Freddie - you were one of our favorite servers and we appreciated the friendliness of simply waving when we'd walk by. EATS: We took advantage of the Italian restaurant and enjoyed the lasagna and pizze. Another evening we made a reservation at Pariaso - the restaurant is quaint and the food was delicious. As for the buffet, anyone and everyone should be happy - there are so many choices! There is always salads & desserts offered along with at lease 12 hot items, two soups and a grilled options. HOTEL Beds are VERY comfortable! The staff takes great pride in keeping the property in great shape. The maids keep the rooms spotless. ACTIVITIES There is a daily board of activities by the kids pool. The nightly shows were entertaining. For island fun - meet with the guys to the left of the front desk. BEACH Absolutely amazing! The beach is massive in length and always clean. We are looking forward to returning next year!
Valentine's Week at Melia
Stayed at Melia Cozumel the second week of February (our second time visiting here) and we had another wonderful time. The weather was great, the beach was really nice and the service was top notch. The tower rooms are quite large - we had one on the 5th floor with a small kitchenette and table with four chairs, and an excellent view of the beach, incoming and outgoing cruise ships, and the Playa Del Carmen across the straight. The wind was blowing mainly from the east, so the turtle grass washing up on shore was not an issue this week. If the breeze is from the north it does wash up, however the landscapers rake the beach at 6:00am so it was really should not be an issue. Lots of chairs and plenty of shade available. The beach is very walkable, especially to the north. It's much, much nicer than the beach in front of the adjacent hotel to the south, however if you have water shoes to cushion your feet from the pebbles and reef, you can hike along the beach for about a mile to the south. The food was plentiful and good, with something for everyone, so If you go hungry, it's your own fault. One observation was that the options at the buffet were sometimes just warm, never piping hot. The omelette and grilling stations were always fresh, hot and delicious. Being able to eat with an ocean view was great, as the buffet and beach restaurant are directly on the beach. Skip the Italian a la carte - it's just not that good. The International (Paraiso) restaurant was the best of the three with the fresh salmon and mahi-mahi entrees both excellently prepared. The service was excellent. Don't forget to tip the restaurant waiters (interestingly, all men) the bartenders (Antonio at the pool bar, and Abril who served the Bali Bed section - both excellent) and the maids. They all hustle. One negative was that they never once got the restocking of the mini-fridge as we requested, even after speaking with the concierges almost daily. I ended up just grabbing 6 bottles of water from the premium desk each day. Overall a great vacation. We are planning to return with the adult kids and grandkids next time!
We just returned from a two week stay at Melia Cozumel and again had a great time! Service and food always good. Most friendly staff I have experienced in traveling. One big positive change is drinking water is provided in glass bottles that are recycled! Huge reduction in plastic waste but must be quite a project to handle all of the bottles! Played three rounds of golf, enjoyed a Bali bed and generally enjoyed the weather and the resort. Perfect size resort, not too big one can easily walk the premises and the beautiful beach! I will return again!
Beautiful relaxing experience!
We spent a wonderful week at Melia. We went Feb 2 to Feb 8, 2020. We had a garden view room (#439) on the 4th floor and had a beautiful view of the ocean from our room and balcony. The room was immaculately clean and our king size bed was so comfortable! The resort itself and grounds are so clean and comfortable. We never had to worry about "saving " beach or pool chairs. The beach is very large and the lounge chairs, hammocks, and cabanas are spread out nicely along the spacious beach and pools. You are not crammed together with bunch of people and you actually feel like you have your own private beach. The sand is white and so soft . Once you are in the ocean you will experience the same soft sand with no weeds or rocky bottom. There are plenty of activities and entertainment going on throughout the resort day and night. There is something for everyone.We enjoyed the full variety of food, drinks, and restaurants. They were unique and tasty. All the staff throughout the resort are super friendly and go above and beyond to be accommodating. I wish I could remember all the employees names as they were all outstanding. Enrique and Augusto were wonderful bartenders at the pool and lounge bar. Thank you both for such a good time. Patricia was amazing at cooking my eggs to order at the morning breakfast buffet! I still can't remember the name of the delicious mushrooms I always put in my omelet even though she would tell me every morning. I would also like to mention young Josmar who is training at the restaurant and the pool bar. He is very polite, friendly, and has great personality. He is a very enthusiastic young man, always smiling and helpful.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319