LocationSt Lucia - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7334 reviews
Brilliant Yet Again
Without exception the staff are happy, friendly and efficient, a true reflection of the hotel and it’s management. At breakfast Kenna was a delight and Jade had my husband’s favourite drink ready as he approached this evening after a delicious meal in Kalabash. Super service as always.
Good but could be so much better.
Having just returned earlier today after 8 days at the Coconut Bay I thought it best I write my review whilst still fresh. Arrived around 3pm greeted with a cold drink after a 5 min transfer one of the biggest selling points of this hotel is no doubt is locality to the airport practically on the doorstep. Our room wasn't ready so we had to wait around 20 mins strange as check out is 11am (More on that comment later). We had booked a deluxe splash now the only difference between standard splash and deluxe is the chance of a higher floor and ocean view I got room 208 which was big basic and had plenty of storage however probably in need of some upgrading especially the shower / bathroom area really basic and cramped. Also the walls are thin you hear everything especially the loud Americans / Canadians who like to shout at all hours whoop whoop. My advice don't bother with the upgrade save your cash spend it elsewhere as your never really in the room much anyway :-) Facilities - Great for my 6yr nice big splash pool which was not too deep ideal for toddlers learning to swim or bigger kids including the adults...plenty of sun-beds even mid morning and the lazy river and water slides are great as well. The beach is nice especially as your turn left and do the long walk to the end stopping at the paradise beach bar for a refreshment. Kudos to the hotel for the constant work on clearing and cleaning the beach daily with the tractor and the new barrier system out on the water to contain the sargassum (seaweed). Theres also the usual canoes and kite surfing available along the beach if your feeling up to it. Restaurants / Food - Main Buffet plenty of choice in the morning for breakfast but not a great deal of choice for lunch especially for picky eaters or even kids limited choice and not everyone loves sauces or jerk food. Self service on the soft drinks unless you wanted a drink from the bar the waiting staff would fetch that but that was very hit & miss many a time I would walk over and get my own as it was quicker and somewhat easier as it could be a bit chaotic when the restaurant was busy. A la Cartes - You have to queue every morning at 9am and book your choice 24hrs in advance however be aware if you have kids they will not let you book them after 7pm especially Silk or Calabash it seemed a bit more relaxed for Seaside but this is not ideal who wants to eat at 6pm on their vacation in the Caribbean? Not me or my kids there still in the pool at 6pm this really needs to be reviewed as your promoting the hotel as a family resort there are adult restaurants within the hotel for the grumpy few who don't like kids but still book family resorts!!! Don't figure. I have travelled all over the world on All Inclusive and never ever been held to set times for my children you seriously need to address this and the way the a la cartes are booked the system is outdated. On the food within the a la cartes all were great probably Calabash just shading it but all were very good. The service within the a la cartes is also good we had one not so friendly server when in Silk I assume she was having a bad day so won't let her poor service affect the other days and other staff who in general were excellent. Snacks are available throughout the day at Flip Flops... burgers , fries , fish tacos , pizzas to name a few but my favourite was the nachos with cheese sauce and lots of guacamole special mention to my main man in there Marvius who was a great laugh every day and had my guacamole ready lol. Front desk / Reception - Seemed fragmented and lacked any real communication I asked for a late checkout for 5 days was constantly told no as the hotel was full so I contacted my rep Ryan @ Virgin who sorted it... thanks Ryan really needed that late checkout due to my son's recent serious illness. That said i paid the late checkout on the Thursday was told I was staying in my room no need to move so came down Friday morning after 11am to get room cards updated all done off to the pool however went back to the room to grab something and received 3 phone calls from the reception telling me check out was 11am?? I explained I had the late checkout but what followed was farcical I went to the reception at 1pm to get a taxi an was ambushed and told I had to move to room 202 as my room was required??? I had to haul my kid out the pool and pack up move 6 doors down in the heat not ideal and surely could have been handled a lot better with simple communication. As my title says good but could be so much better with a little refurb work and the a la carte booking system being overhauled to name a few.. also you need to define if your an adult hotel or family resort your cant be both. The staff are great and make this place hence my 4 star rating.
Magnificent resort and beach!
Our family of five had the best time (kids ages 17,11,9)! The beach was wonderfully clear with minimal waves for late October which also meant no kitesurfing yet—bummer. But the clear water let my littler kids feed the fish and enjoy the tranquility. The seagrass was a concern before we arrived due to the media and reviews. We found it to be a non-issue: the resort had a tractor go by the beach multiple times a day to collect the seagrass. The resort was 91% full yet wasn’t congested at all. The loudest noise on the kids side of the resort was the tree frogs at night! As runners we summited Moule a Chique which was about 4 miles from the resort thorough the little town Vieux Fort—great for distance runners. (It is humid and watch the domestic dogs though). The fitness center had a variety of weights, bikes, a treadmill which was all used but not overcrowded. We did Edmund’s land and sea tour which was awesome!! Horsebacking was just ok—the views were beautiful, my husband got bucked off on his horse, and the guide was cussing on the phone in front of my kids. The food at the resort was diverse and good: don’t miss Miss Emmee’s french toast which is heavenly just like her spirit; Christa at the Paradise Bar was always cheerful and fun especially with my 9 yo daughter who now has a drink named after her 😂; Marivus at Flip-flops was smiling always ready with a plentiful hamburger and fries. We even had a security guard Janal go out of his way to find a crab for my son to investigate. Sophia and Mary took good care of us with our room service. We enjoy massages beachside and Kwan’s professional photos too. Really, we enjoyed almost everything about the resort! Do make note to bring enough US cash as the ATMs give you Caribbean money and a converter for British plugs.
Excellent 4th visit
This was our 4th visit following a 3 year gap and, as previous, it was an excellent stay. We arrived on 1st October following the usual September refurbishment close-down and there were only 50/60 guests on site. None of the restaurants were open and evening dinner was buffet style at The Cove. A fair selection of dishes including lobster which I took good advantage of ! We will get the negatives out of the way first. We were in Harmony as usual. A number of the 'suntracker' beds had gone downhill since our last visit in 2016 - they would not turn, so if you wanted to face the sun your had to manually manhandle the beds - and they are not light !!. Having spoken to Zachary, he apparently had only been made aware of this problem at the end of September and was in the process of rectifying the problem. Wi-fi at Harmony pool is rather hit and miss (more miss then hit it must be said). Again, having spoken to Zachary he was aware of the issue and was trying to resolve the problem. Having said that, unlike a large proportion of hotels who charge for wi-fi, Coconut Bay does not (although you can pay either $10 or $15 for enhanced wi-fi but this does not improve the situation at Harmony pool area) During our second week people were 'reserving' their beds at Harmony pool as early as 06:00. Part of this problem may be the total lack of parasols at the upper pool at Harmony. There are lots of sunbeds up there but not a single parasol for shade. Not everybody wants to roast the in sun for 8 or more hours a day !! Parasols would perhaps go some way to resolving the issue with the 'reserved' sunbeds. OK, that is the bad stuff - now the good. Rooms are large if basic. Air conditioning is good, there is a fridge which works very well, and ours was stocked with beverages (a couple of Piton beers, coke, sprite & water daily). Wi-fi worked well in the room. A free safe is also provided. Virginia our housekeeper, was excellent, quite often leaving towel sculptures and notes - a nice touch. The perennial 'turtle grass' issue - since the boom was put in place it is much reduced - but they still clear the beach about twice a day of the grass that does arrive. We ate mainly in Silks, Calabash and The Veranda - all excellent - a big thank you to the staff and chef. Also a big thank you to Natasha on the dinner bookings desk - always happy to help. Emeley on reception was always welcoming and helpful. The usual bar staff as per previous visits - Mitch, Dillan, Kensha, Eldon, Dwane, Princess to name a few. Nice to see Mary D was still on the breakfast bar - always had my 2 fried eggs ready to go ! All the dining room staff are cheerful, efficient and ready to help - Marie-Claire, Bertha etc but Big Ted really does need to lighten up - he is a huge guy with the demeanour of an ogre (in the nicest possible way) - but getting him to smile is hard work !! There were quite a few changes going on whilst we were there - all for the good but not all completed when they reopened on 1st October - but in reality they were a minor inconvenience. The managers - Zachary, Michael and Chris were always around and very approachable if there were any problems. Overall, we again really enjoyed out 4th visit to Coconut Bay and certainly intend to return.
Very nice hotel and great staff. Check in experience: Check in was amazing, very professional and knowledge of the property. Beach and Pool: The pool area is very nice and clean and relaxing but the pool area need more activity and need to have more games with the guest. They need to live it up a little more because it’s vacation and sometimes there no music playing. Beach is okay just a nice walk on the beach it’s the best, they have hammock and a small beach bar by the end of the beach I think they need to promote it and do things out there with the guest. Room Housekeeper are very nice and always friendly and rooms is always clean! Lounge- The sport bar and the Upstairs lounge is great we had ED which the guy is great and need to schedule him upstair all the time. He has a great personality and it’s what hospitality is all about. Gift shop- Not very friendly but didn’t let that bother us on the trip. Restaurant- can’t make no judgement didn’t bring long pants so i feel they should change that rule it really sucks that you can’t have dinner because of shorts. I had dressy shorts but was not allowed. Carnival night was amazing and they should keep doing that for your guest, best way to interact with the employees.