Family: Kids 17 & under Stay Free.
With almost five miles of beachfront, Turtle Bay is the perfect place to take in the azure beauty of Kawela Bay, Bay View Beach Lawn, and, of course, Turtle Bay. Only 55 minutes from the energetic pulse of Honolulu and Waikiki city, the oceanfront setting immerses guests in the natural tranquility of Oahu's Fabled North Shore lifestyle.
Turtle Bay is unrivaled on Oahu when it comes to accommodations. Guests stay at the rarest of locations - a beautiful peninsula surrounded by the ocean. Because this is the northern-most point of Oahu, both sunrise and sunset are visible. All 375 guest rooms and 25 suites in the wings of the main hotel feature unobstructed ocean views and private lanais to let the outdoors in. The classic 42 beach cottages provide a spacious escape, with vaulted ceilings, deep soaking tubs, and a dedicated Cottage Concierge. The incomparable villas, overlooking Kuilima Cove, deliver a masterful blend of exclusivity and relaxation from their coveted beachfront location.
The collection of dining options at Turtle Bay allows you to indulge in the finest Hawaiian Island cuisine prepared by knowledgeable chefs in spellbinding settings. Harmonizing the influences of Hawaii with the freshest organic ingredients from the North Shore, chefs present a sumptuous menu rich in exotic tastes and artistic flare. Sample handcrafted cocktails from their Mixologists or create your own.
A luxury beach resort, Turtle Bay also features championship golf courses by Fazio and Palmer, tennis courts, horseback riding, hiking, and mountain bike trails, a surfing school, world-class dining, and shopping. Enjoy two lushly landscaped pools - the main pool and hot tubs are surrounded with ocean views, tropical flowers, and swaying palm trees. Two hot tubs are located in the main pool area, one of each end of the pool. A kiddie pool is home to a waterfall and an 80-foot waterslide that is open to and fun for all ages! Both Resort pools operate using saline which is composed of natural salt water rather than chemically-based chlorine.
At the spa Nalu you can choose from an array of face and body spa care therapies where highly trained staff will ensure a rejuvenating experience. The massage, body treatments, and skin and salon services transport you to an oasis of serenity.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory Resort Fee Inclusions:
• Blu-ray with unlimited movie rentals
• Wi-Fi Internet access for in-room and public areas
• GoPro Camera usage available. Visit the North Shore WaterShed for details.
• Beats Pill Bluetooth speaker use. Dial Housekeeping for details.
• Unlimited local telephone calls
• In-room coffee and tea
• Nalu Kinetic Spa Fitness Center & Business Center access
• Snorkeling gear usage at Kuilima Cove
• $10 daily adventure credit redeemable at The Outpost
• One-hour tennis court usage per day
• 10-Minute Stand Up Paddle Land Demo with Hans Hedemann Surf School (weather permitting at scheduled time)
• Basket of range balls at the Fazio Short Game Area, golf clubs provided
• Live entertainment poolside, special events not included
• Pool chairs with umbrellas, available first come - first served
• Kids (10 & Under) Eat Dinner Free at North Shore Kula Grille, with paid adult entrée, excluding holidays
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 5645 reviews
Beautiful location, value is alright
First of all, the location is beautiful. Being able to have an ocean view from every room, as well as being able to select what kind of ocean view you want (if you do some research beforehand!) is great. I'd recommend a room overlooking the beach as opposed to the pool. One pro tip: my wife and I selected the Vista Level upgrade simply because of its continental breakfast. Some reviewers seem to have found it really wanting, but it was perfect for us - there were always eggs, scones, cereal, yogurt, etc. Biggest benefit of doing this is that breakfast at TB will cost you a ton! Some pros of our stay: -Staff was very friendly! -Gorgeous location Some cons of our stay: -A/C needs an update. Room took about 48 hours to truly feel cool. -Not sure where some reviewers get a "quiet" vibe. While definitely more remote, TB is decidedly still a resort filled with families and little kids. -The overall restaurant quality is hit and miss. Pool bar was great, Roy's is beautiful, in-room dining is awful, and the others I'd skip.
Good but expensive
A well appointed hotel/resort, with many interesting things to do around it. The restaurants are good but expensive -- we liked LeiLei best, and you really do have to eat in as there are few decent places to eat thereabouts -- mostly food shacks selling shrimp. Coffee also not easy to find off premises. The resort fee should really be charged with the room, and is $45 per day (not sure what it provides, really, because loungers on the beach cost a lot -- though free around the pool -- and self parking is $15 per day, and not always available -- there was a large wedding on the day we arrived, and only valet parking was available). The room was well appointed, the elevators were fast. Breakfast was most cheaply obtained at the coffee shop (good fruit and granola dishes, good bagels, good coffee). Free wifi. The worst part was the low-slung large heavy plastic light fitting over the table in our room -- I hit my head on that so many times (only 5'11") that I'm sure I have frontal lobe damage...
Great Hotel, Value is Declining
We stayed at Turtle Bay two years ago and had an absolutely wonderful experience, so we did not hesitate in booking a repeat trip this summer. Still a gorgeous resort in a gorgeous location. However, we noticed quite a few things that were different from two years ago. At a high level, the resort seems to have gotten "cheap" with a number of items. Details below. 1. I'll start with the one that drove me nuts - Parking: $20 to valet, $15 to self park. Makes sense until you look a little closer. The self-parking lot is the exact same lot where someone can drive in from any location, park for free and use the beach. There is no gate regulating parking, no tag to hang on the rearview mirror to distinguish between guests and the general public. So why in the world do resort guests have to pay $15 per day to park in a lot where others can park for free? I actually voiced my concerns on this one and received a refund for my parking charges. 2. Charging for "extras": Two years ago, resort guests received a number of perks, which I assume were included in that $46 daily resort fee you are charged at check-in. We got free use of snorkel equipment, free chairs and umbrellas at the cove, free pool towels, etc. I did not pack snorkel equipment for this trip in anticipation of the same wonderful amenities. This time? $10 per person per day for snorkel equipment. To rent a chair was $5 each per hour. An umbrella is another $10. Pool towels are still free, but there is a big warning that you are charged $15 per person if you don't return them before the towel cabana closes for the day. In my opinion, this should all be included in the resort fee as a valued guest. 3. Vista Level: Our room for both of our trips has been on the Vista level. I like that for a little extra cash up front, there are additional perks. Complimentary breakfast, a personal concierge for reservations and such, afternoon snacks, and a killer view from the top floor. On our first trip, we loved the dried mango, barbecued wings, and all sorts of other goodies for afternoon snacks. Snacks changed every day. This time? A bowl of fruit and Andes mints. All week long. I appreciate this, but it's not even close to what it was on our first visit. The concierge desk was empty more times than it was actually occupied. Two years ago, I went home and purchased the exact hair dryer that was in our room because it was so amazing. I didn't pack it for this trip because I knew it would be just as good. Nope, about half the power. Goes back to my overall review of "declining" amenities. Again, beautiful resort, amazing vacation. I do hope the resort takes into consideration some of the guest feedback though and brings the value back to what it used to be.
AC in need of updating
We were disappointed to find out at check in that guests were complaining about the AC not working. Our room was very warm, despite having the AC set as low as possible. I think the AC system is very outdated or cannot handle the demand. We were told by front desk that maintenance said the AC was working. I would really beg to differ. The other resort we stayed at on Maui was remarkably cooler. On a positive note, the pool experience was great. The food was good and the service was great. Make sure to check your itemized bill at checkout. We were charged for food/drink on a day we were off property sightseeing. I will say that the front desk staff did remove the charge when we told them we were not even there at that time.
Though somewhat expensive, the resort offers so many activities with a large variety of outside areas and 2 bays. Restaurants are excellent. Though we are retired, from our experience this is a great family resort who caters well to children. Staff are outstanding, helpful, friendly, and seem to go out of their way. Only drawback I saw for families is there are not tubs, only walk in showers.