Aloha. You’ve arrived at a magical place-a first-of-its-kind Disney creation, inspired by shared family stories. Here you can celebrate the elegance and history of the Hawaiian culture, and embrace a whole new world of possibilities. In the Ko Olina area on the leeward side of Oahu, the Resort is perfectly placed—close to Hawaiian favorites but just far enough away to be an enchanting escape. The soaring architecture of the lobby offers stunning mountain and ocean views, while throughout the Resort you’ll discover luxurious details and flawless Disney magic in harmony with the natural world.
General Policies & Fine Print
Walt Disney World reservations must be booked with the correct guest names. A complete name change to the lead name is considered a cancellation and will require a new reservation.
A major credit card is required upon check-in to cover phone or incidental charges.
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.
Room taxes are included in vacation price.
Room requests are not guaranteed and are based upon availability upon check-in.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 6367 reviews
Great hotel for families, NOT good for couples.
We opted to celebrate our 10 year anniversary here and brought our two children along. The website made the hotel look luxurious and remote, a beautiful destination for both families and couples. My husband and I lingered over the decision of whether or not to bring our two children, but finally decided to bring them because we knew they would love it. Our assessment was correct - they did LOVE it! Aulani is totally geared toward families and kids. Overall, it is a very nice resort with a lot of "Disney" quality touches, but from the very beginning of the trip planning experience, to the check-in process, to the housekeeping services, and the daily operations, something about the place just felt off. I was expecting the same level of world class service that WDW provides at Aulani but unfortunately this was not the case. When we checked in on the first day, we did not receive a lei upon exiting our car after the 15 hour trip we had made. We made our way to the check in desk, where we were supposed to have a special DVC check-in experience. Instead, we had to wait in the regular line with everyone else. We received an apology lei from two workers at the front desk. Check in was fine, and we made it up to our room, where we proceeded to wait for an hour for our baggage. My kids really wanted to try out the pool, but we couldn't go down because we had no bathing suits. I finally called and after waiting 15 more minutes, our luggage arrived.
Enjoyable family holiday
Good: the food. Enough options for a few days but started to get repetitive after about 3. Vegetarians catered for as well, but not a lot of variety. Plant based burger was delicious but didn’t want to eat it every day. I liked the luau-but for the price I thought it would be a more immersive experience. Kids club was good, but quite busy. Great: the pools. So many options, different depths, ocean beach is great, water slides are actually fun for adults too. Kids life jackets are great-sturdy and clean and don’t ride up around their ears. Other reviews have mentioned pool chairs being hard to come by but we managed to get one each day around 930am. The infinity pool was amazing. Warmer than the others and a bit out of the way... Our room was perfect for family of four. Parlor suite, partial ocean view. Sofa bed was very comfortable for our 11 year old and the trundle bed perfect for our 2 year old. Could put her down while we chatted on the balcony or in the separate king room, very quiet and sound proof. Off-resort restaurants and markets offered a walk and options. Didn’t like: the incidental cost of everything. For example, I’ve never been to a resort at this price point that didn’t offer free water craft. But renting a SUP was $45 per hour. Snorkelling was $25 per day or $45 for stay. The food prices were reasonable but any of the experiences cost a bomb. A “child” is classed as under 9. My 11 year old eats child meals and plays child games but felt left out a bit. The water playground is amazing but the height restriction is too short- we had a few tears when he got told off by the lifeguards that he couldn’t go down the slide with his little sister. The single use plastics were intense too. Some straws were paper but when put into a plastic-lined paper cup with a plastic lid on it (kids drinks), is a bit sad. Coffee Creamers, cocktails, all poolside restaurant meals were served with individual ketchup packets, plastic cutlery and cups. If you want to enjoy the full experience, get fully informed and book before you go. I didn’t do enough research and ended up missing a few experiences I think the kids would have liked. That said, we managed to get into the character breakfast on the first day we put our name down on the wait list so there are definitely ways to enjoy all that the resort has to offer. I’m the end, my kids absolutely loved it here and that’s what it’s all about. Personally I’m not 100% sold on value for money but also happy we had a good, enjoyable family holiday!
Great fun for kids and room for improvement
We booked a 1 bedroom Villa with Ocean and pool views for 7 nights. I gad read alot of reviews so had a good sense of the good and bad that might be experienced. The good: Smooth check in (we checked in online before we arrived). Room was not ready but we were offered room to change and able to use all facilities while waiting. They emailed us when room was ready. Lots of pools and 2 slides (queue ling for both). Pools warm (except the Rainbow reef) that is cold due to fish needing water colder. Room nice and view was gorgeous. We were on 12 floor. Massive sofa bed. We caught a taxi to Safeway for a flatrate of $15. We bought the food etc we would need for the week. This helped and food options in Aulani get repetitive and expensive. I saw lots of deliveries of groceries as well. The Bad: I heard many people make the same comments in other reviews and i truly hope that hotel management is listening and trying to find a better way. -pool seats!!! This is a big problem. People wake up real early here (before 7) and take stacks of towels down and put them on chairs in different parts of hotel to account for sun moving. I know they say they have a policy of moving things from chairs after 1 hour but it is only sometimes inforced. It is an exhausting thing to be constantly competing for everything. -Aulani has a program that comes out every night at 7pm for the next days activities. Guests are required to pick this up from check in every evening. You cannot enrol to do any of these activities until the morning of activity and only in person after 9am. It is more than true when other reviews has said people start lining up from 7.30am and the lines are ridiculous! If your an early riser perhaps it is tolerable but even then their has to be a better way. Developing an app perhaps and guests not needing to work so hard for everything. Why not at the very least put the next days activites up on the room television so guests can check and plan more easily. -Food as mentioned by others is repeated everywhere. What u pick up in one place is the same as the other place and pool menu is same as menu at the other restaurants except Amu Amu (we ate there and it was nice (not child friendly and childrens menu is 9 and under). Our children had a very good time but constant crowds and waiting got tiring after a while and i was very glad to be leaving.
Great pool and rooms, expensive dining
We came to Aulani for 4 nights with our 2 kids (8 and 10). We are DVC members and had booked a 1 bedroom ocean view. We had stayed in Maui at the Marriott timeshare resort for the 5 previous nights, and we all really preferred that resort/area for many reasons - Maui was more laidback/less busy, the ocean/waves/pools were more adventurous for older kids, and the rooms/beds were more comfortable. With that said, we really enjoyed Aulani - there were some pros and cons (below). We all agreed that this resort feels VERY much like Disney - not in the sense that there are Mickeys everywhere or Disney rides - but long lines for everything, tons of young kids and screaming toddlers, expensive dining that you have to reserve months in advance. We do love Disney and being DVC members but we like to carve out more relaxation/less chaos in our plans. Pro’s - -1 bedroom ocean view room was well furnished and really comfortable. Ocean view spectacular and balcony had 4 chairs and lots of space -Aunty’s beachhouse - my 10 year old loved it and went for a few hours each day. The meals cost $10/kid and you have to reserve around 8am to have a spot but that was doable. Otherwise, it is free (other than meals or ‘special programming’). The ‘free’ part was stunning to us (awesome surprise) -Self park was free for DVC - convenient and easy in/out. -boogie boards were free at the beach, and so were beach toys - you just had to check them out with your room number -the water slides were great. Con’s -Dining was expensive. We did Makahiki and AMA ama - and both were good but so pricey. We also went to Monkeypod and Roy’s nearby and felt like we got much better value there. Roy’s was my favorite - they treated kids so well there. -Room insulation was lacking - I felt like I heard the neighbors people above us WAY more than our stay at the Marriott -Pull out couch was lumpy/sloped - not in good shape -The pool area is generally better for little kids than older kids/teens. My kids had fun but a lot was geared to toddlers and preschoolers
This is our second visit to Aulani. First being 2016. The grounds are spectacular, the staff is wonderful, and overall we had a nice visit. 2016 we had a regular room. This time because of a last minute booking, all that was left was a one bedroom suite. I think these are typically DVC rooms. The size was very nice for a family of four and having laundry in the room was amazing. I had everything clean before we went home. I was disappointed in the housekeeping of the room. The shower and bathroom were grimy and had hard water stains everywhere. Some mold too. The TVs were not HD and the signal kept cutting out. The WIFI was awful! Not the technology I expected from a Disney property. For the price we paid, those aspects did not meet our expectations. Hopefully I will be lucky enough to visit Hawaii again, but with teenage children, I may check out another resort before returning to Aulani.