Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Reflect Krystal Grand Nuevo Vallarta is beachfront hideaway where unforgettable memories are made. An Unlimited-Luxury® getaway includes reservation-free dining at five dining options, top-shelf spirits poured without limit at five bars and lounges including the Sky Lounge offering stunning views of Banderas Bay and the Sierra Madre Mountains to watch the sun set while sipping a delicious cocktail. Cool off in any of three pools including one adults-only pool; plus, kids can enjoy a wading pool with water slide at the Explorer’s Club.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 2930 reviews
Didnt meet expectations, instant membership pressure, not up to AMResorts standards.
Booked the vacation months in advance. We are unlimited vacation club members and are guaranteed a good rate, an upgrade if available and typically a great hotel. We arrived and the hotel was not clean, didn't look anything like the online photos and immediately after check in we were told we had to attend a "membership upgrade" meeting. F&*$ that!!! We joined this chain because of amazing hotels like Secrets and Zoetry and this hotel did not meet the same standards. The room was not nice and neither was the facility. Picture a Marriott Courtyard room with a big pool and free booze. No way. I called the membership line and asked for a transfer to another AM Resorts hotel and they said they couldn't help (which is understandable and I assumed would be difficult to accommodate.) We checked out approx. 2 hours after arriving, forfeited the money we spent for 5 days at the hotel and took a taxi to another hotel in town. Were not snotty customers and as I said, we typically love this family of resorts but when its so difficult to get away from work for 6 days and you are in the mood for a top notch experience, this just wasn't the right place for us.
not a 5 star
limited food choices.(Mexican restaurant served did not even serve Mexican food) Other restaurants only listed a few options and they were the same every single day. poor service at pool and beach areas. Did not give copy of daily activities to guest and the one posted was in Spanish only
The property is beautiful, the pools are great, and the beach is awesome! The only complaints I had were that 2 out of the 4 restaurants closed, for no reason, multiple nights. When asked why they were closed, we were told "the managers have that option." That left only 2 restaurants to choose from, which was disappointing as we wanted to try multiple places. We are UVC members, so we asked to go eat at another member resort but were told no. The rooms were nice, but they did not sweep/mop the floors each day, so they got sort of sandy. The pool games were fun, and the beach was awesome! Other than the food and the sandy floors, this was a great place to stay!
THE MOST HORRIBLE VACATIONS
4 Days Without Air Conditioner, They Change The Programs Of the Shows AND THE Kind OF Food WITHOUT PREVIOUS notice. MANY restaurants OUT OR service, SHORT of workersTO ATTEND ALL THE people AND THEY Make differences ON CUSTOMERS ( FOR TIPS) . DO NOT umbrellas IN THE SIDE BEACH and NOT TABLES. ALL THE drinks REDUCED with water ? ANY SECURITY ( Some people Drunk )
Service was amazing
Demian was very helpful. He was a great concierge who was helpful from the minute we checked in to the minute we checked out. The bartenders were very friendly and helpful. He always checked in on us to see how we were doing. The hotel was very nice and friendly.