General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3564 reviews
Vist once, you'll wanna come back!
This was our first time at this resort. This place is absolutely perfect, you get both a quiet pool with rest areas and a pool with the party scene. Main pool is a little deep for us short people but plenty of areas to sit in the pool. Hotel is super clean. Food is amazing!!!! No need to book restaurants a la carte (except for hibachi). The staff are so pleasant and friendly, we would say thank you and they're reply was always "puravida" or "my pleasure". Only thing if you have a room in the hills, it's not an easy walk, very very steep climbs. Good news is the shuttles come by so quick, you are at your room super fast. Drivers are funny and pleasant, JJ was our favourite. The room is beautiful, it's hard to complain about anything but the pillows are kind of saggy. We requested comfort pillows but never got a response back. Beach is good, not crystal clear and there were jelly fish. We were stung a few times but nothing bad. There's great snorkeling right there as well. It was HOT and dry, lots of winds and constant breeze so you never felt sweaty or too hot. Also, unlike most other Caribbean countries, here you'll feel safe. There's no security anywhere because you don't need it! A couple of vendors on the beach and they don't harass, they're friendly and sell beautiful custom made pieces. We loved this place. I hope nothing changes because we want to come back. PURAVIDO Costa Rica :)
We had a great time. The trip was short and we wished we had a couple of more days. The only thing that if possible I would change is getting around the resort. This is do to the geographic nature of the resort. With that said I do not know how it could be changed. The views are awesome the people were great. We have been to Secrets over 10 times and they always have come through. I will be back.
The staff was very helpful and friendly, the common areas were beautiful. Nice beachfront. The rooms could use some updating. Every unit was surrounded by dense foliage which encouraged insects and scorpions to visit the rooms--husband suffered a scorpion sting but was quickly treated by staff medic and an offsite doctor was called who sent over a Rx.
Great food and everyone was lovely
I had no complaints for our stay at Secrets Papagayo. The staff cared about whether we were happy and went out of their way to make us feel comfortable. I do not speak Spanish but wanted to learn and the staff spent time between pouring drinks teaching us phrases/words. It seemed to me that other visitors to the resort felt as I did with regard to the friendliness and cheerfulness of the staff and everyone was polite and friendly with each other in turn.
We had an amazing time at this hote;, could not fault anything. From start to finish the staff could not do enough for you and we have been left with such wonderful memories we are already going to book to go back. Every member of staff was extremely helpful and friendly but a few went above and beyond. Thank you to Jose and Eloy in the Market Cafe, who made breakfast and lunch extremely enjoyable, they remembered our drinks and preferences everytime and nothing was ever too much trouble. They are an absolute credit to the hotel. William, Arturo, Henry and Jeffrey at the bars entertain us with their wonderful cocktails, always service with a smile, thoroughly enjoyed their jobs and had excellent communication skills with the guests - again a credit to the hotel. All the staff in all the restaurants were wonderful but Diego Angulo, in the Seaside restaurant, was always on hand for any requests that we may and our glasses were never empty and the service was 110%. Everything about the hotel was excellent, from the cleanliness of the rooms, the quality of food at all the restaurants and premium drinks at all the bars. We can both honestly say this is the best hotel we have every been to, and we have travelled an awful lot, and could not recommend it highly enough. Thank you to each and every member of staff at the hotel, you are a great team and made our holiday a lifetime memorable experience.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319