LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating11864 reviews
This place is a 2 star at best
Marco at the sales team and Melissa the manager of reservations are both so untrustworthy. Now Jade has to be the worst place we have ever stayed in. The food is below par. Smoothies are made from fake juice, the bar in the room is little sampler bottles, the rooms are run down, the pool is a disaster with tiles are falling apart and it isn’t a place I would spend vacation money.
Just an OK resort
We stayed at NOW Jade for a family wedding from November 29th until December 1st before leaving for another resort. First the good...Jose at the French restaurant was amazing as was the food. The pool temperature is warm unlike many resorts in Mexico. The room and decor are also very nice. We also walked to the left of the resort and swam with the dolphins. Do not take their first price! They will negotiate with you. Now for the negative...do not pay extra for preferred! We always upgrade to this status at other resorts and it is well worth the extra money at OTHER resorts. They do not give you wristbands to show the resort employees if you are a preferred guest. I understand they are being environment friendly not using plastic but at other resorts they use rope bands now. It's just not worth the extra money at this resort. A huge negative was NO dinner reservations! Lots and lots of waiting when you want to get into the nicer restaurants. If you are preferred, you should be able to make reservations. The swim up bar is not really swim up so you have to get out of one end and walk to the bar. WIFI was also not very good. Overall not a bad resort but there are much better resorts.
Do not stay here!!!
We have been lied to over and over here. The rooms are so outdated. The pools are cold and when we talked to the manager of reservations she denied our request. The time share people are so pushy!! They lie to you and push you to your limits. The service around the pool comes is not great. The people at the bar grill do not wear gloves and wipe sweat off their head and then touch your burger buns. Shrimp and seafood are hard to find. The smoothies they advertise to be made of real fruit is made from bottle concentrate.
Best resort ever
This is our second time coming. Once again, the entertainment team has absolutely made this the most phenomenal trip! Saul (Chino) and his apprentices work double time toake sure you are having the best time ever. 12/10 recommend coming here!!!
Awesome service !!
We had a great time !!The staff was really friendly. I went to the spa for a massage with Luciano Garcia and I ended up having another massage with him, he was wonderful. The asian restaurant was great, Argeo was making sure that we enjoyed every meal there. thanks a lot. We loved the place so much that we will be back April 18 !! I can't wait.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319