Hotel Overview

2019 Resort Added Values!
Family: Kids 17 & under Stay Free.

With almost five miles of beachfront, Turtle Bay is the perfect place to take in the azure beauty of Kawela Bay, Bay View Beach Lawn, and, of course, Turtle Bay. Only 55 minutes from the energetic pulse of Honolulu and Waikiki city, the oceanfront setting immerses guests in the natural tranquility of Oahu's Fabled North Shore lifestyle.

Turtle Bay is unrivaled on Oahu when it comes to accommodations. Guests stay at the rarest of locations - a beautiful peninsula surrounded by the ocean. Because this is the northern-most point of Oahu, both sunrise and sunset are visible. All 375 guest rooms and 25 suites in the wings of the main hotel feature unobstructed ocean views and private lanais to let the outdoors in. The classic 42 beach cottages provide a spacious escape, with vaulted ceilings, deep soaking tubs, and a dedicated Cottage Concierge. The incomparable villas, overlooking Kuilima Cove, deliver a masterful blend of exclusivity and relaxation from their coveted beachfront location.

The collection of dining options at Turtle Bay allows you to indulge in the finest Hawaiian Island cuisine prepared by knowledgeable chefs in spellbinding settings. Harmonizing the influences of Hawaii with the freshest organic ingredients from the North Shore, chefs present a sumptuous menu rich in exotic tastes and artistic flare. Sample handcrafted cocktails from their Mixologists or create your own.

A luxury beach resort, Turtle Bay also features championship golf courses by Fazio and Palmer, tennis courts, horseback riding, hiking, and mountain bike trails, a surfing school, world-class dining, and shopping. Enjoy two lushly landscaped pools - the main pool and hot tubs are surrounded with ocean views, tropical flowers, and swaying palm trees. Two hot tubs are located in the main pool area, one of each end of the pool. A kiddie pool is home to a waterfall and an 80-foot waterslide that is open to and fun for all ages! Both Resort pools operate using saline which is composed of natural salt water rather than chemically-based chlorine.

At the spa Nalu you can choose from an array of face and body spa care therapies where highly trained staff will ensure a rejuvenating experience. The massage, body treatments, and skin and salon services transport you to an oasis of serenity.

Location

North Shore
Honolulu, HI, USA - Honolulu International (HNL) : 30 miles

Property Information

Year Built: 1972
Last Renovation: 2011
Accessible rooms: 5
All rooms non-smoking: 443
Floors: 6

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory $50.00 per stay Rollaway Fee, only applicable in King, Cottages or Villa room types.
Advisory A minimum self parking fee of $15 or a valet parking fee of $20per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed fee of $46 (plus tax) per room, per day, for hotel rooms & cottages will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum mandatory hotel-imposed fee of $75 (plus tax) per Villa, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory Please be advised of the one time cleaning fee that is added to the final bill at check out. Subject to change. Contact hotel for final costs. 3-Bedroom Villa - $300 + tax
Advisory Please be advised Kula Grille is closed for renovations. While this venue will be closed, the hotel has arranged for meals to be served at Pa'akai, which is their signature dining restaurant. For guests who have breakfast included, the hotel will still be serving continental breakfast along with one hot entrée of the guest's choice from the a la carte menu at Pa'akai. They will also be serving a la carte dinner, as well. Please note renovation dates are subject to change at any time.
Advisory Turtle Bay Resort will be undergoing an enhancement project on the porte-cochère and pools from Sept 2020-1st Quarter 2021. During the above period, the hotel's entrance and check-in will be relocated and all resort pools, hot tubs, and slides will be closed. Guests may see work or hear noise near the pool area on weekdays. There are 5 unique beach experiences on-site and a plethora of outdoor activities. Please note renovation dates are subject to change at any time without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:

This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Mandatory Resort Fee Inclusions:
• Blu-ray with unlimited movie rentals
• Wi-Fi Internet access for in-room and public areas
• GoPro Camera usage available. Visit the North Shore WaterShed for details.
• Beats Pill Bluetooth speaker use. Dial Housekeeping for details.
• Unlimited local telephone calls
• In-room coffee and tea
• Nalu Kinetic Spa Fitness Center & Business Center access
• Snorkeling gear usage at Kuilima Cove
• Daily adventure credit redeemable at The Outpost
• One-hour tennis court usage per day
• 10-Minute Stand Up Paddle Land Demo with Hans Hedemann Surf School (weather permitting at scheduled time)
• Basket of range balls at the Fazio Short Game Area, golf clubs provided
• Live entertainment poolside, special events not included
• Pool chairs with umbrellas, available first come - first served
• Kids (5 & Under) Eat Free at Pa'akai (with paid adult entrée, excluding holidays)

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 5980 reviews
  • 5.0 star tripadvisor rating
    Staycation

    This location is amazing. Close to everything on the North Shore. There was huge surf when we were there which was great to watch!! The Makahiki Festival was on the weekend we were there----on the hotel grounds!! Had a great time seeing Mike Love play at Surfer the Bar. Great weekend!!!

    Jan 15, 2020
  • 4.0 star tripadvisor rating
    Could Use Some Updating...

    Overall we had a nice time at the Turtle Bay Resort. The outside is beautiful - beach and pool options and lots to explore if you rent a bike or do one of their guided tours... tons of ocean and cliffs and nature. I will say that maybe my expectations were too high for how "grand" this place was going to feel (I blame Sarah Marshall) - hotel-wise, it is just OK. Could use some updating, in my opinion, which it seems like maybe they are starting to do (was some construction on a restaurant while we were there). Also, the drinks are your typical Hawaii prices, but not as good as a lot of other places - seemed a bit watered down, in my opinion, so we stuck to beer and wine. The margarita was actually undrinkable because it was straight sour mix, also. Lots of food options, though, which all had some really good stuff. North Shore of Oahu is amazing, so it is definitely worth a stop, but given this is the only real big resort up there, they should really do more to make it a better experience for guests.

    Jan 15, 2020
  • 4.0 star tripadvisor rating
    Turtle Bay Great Location at a good property

    A good Hotel which can be made excellent and it appears that the team is working upon it the restaurants as nice and so it the food and and service the soft skill of some could be better , but overal it was quite nice

    Jan 14, 2020
  • 3.0 star tripadvisor rating
    Deceptive advertising

    I selected this resort because of a online promotion claiming a good deal. What the add failed to mention in addition to room cost a very large resort Fee which was to cover DVD rentals and beach towels for us. This shock on checking in put a cloud over are whole visit.

    Jan 13, 2020
  • 2.0 star tripadvisor rating
    Forgetting Turtle Bay

    After a two and a half week vacation touring New Zealand and Australia, my boyfriend and I decided to extend a layover in Hawaii into two nights before heading home. Thinking it would be funny, we booked two nights at Turtle Bay fondly recalling Forgetting Sarah Marshall. What a mistake. We get checked in and despite the $50/day resort fees you can’t even sit in chairs on the beach for free. But you have access to a DVD player despite it being the year 2020, so I guess all’s well? The first night we headed to Pa’akai which was supposed to be the nicer of the resort restaurants. Instead after notifying the server of my nut allergy, we were given the Poke Trio, which has nuts in it? Thankfully my boyfriend and the table runner stopped me from eating it. Mistakes happen, but come on. When I asked if we could just have the appetizer without nuts, I was told that it’s pre-mixed. Um, gross. The next day we didn’t have housekeeping come at all, which if you’re going to advertise as a luxury resort a good place to start is to make the beds daily. Just maybe the bare minimum please. On our last night we were interested in checking out the only bar that was open late on the resort and in the area, surfer, but were told as hotel guests we had to pay a cover. Again- is that resort fee only for the DVD player? Upon checkout we had to have $100 in extraneous charges reversed, so if you still choose to stay here, make sure they don’t charge you for towel rentals or a parking fee despite not having a car there. Basically if you love the movie- just watch it. Don’t waste your money here.

    Jan 11, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319