Hotel Overview

2019 Resort Added Values
Honeymoon: Bottle of sparkling wine and fruit plate, one romantic breakfast in bed once per stay (reservations required; Minimum 7 night stay).

This modern all-inclusive resort in Playa del Carmen is situated in a natural spacious setting on beautiful Riviera Maya. Surrounded by jungle and mangrove swamps and a private beachfront, this exquisite resort combines elegant Mayan touches with contemporary design and a wide range of services to please the most demanding traveler. The resort lies about 40 minutes away from the international airport and 10 minutes from the excitement of Playa del Carmen.

BlueBay Grand Esmeralda boasts very large swimming pools with waiter service at the pool and beach, special facilities for children, a spacious spa, and luxurious rooms and suites. The hotel has 1500 feet of private beach and all the facilities you could desire to unwind and relax: a spacious modern spa, a fully-equipped gymnasium, and a wonderful seafront location. Children are well catered to with their own mini-club with all kinds of fun activities. Enjoy two lit tennis courts, and a wide variety of land and watersports, plus organized activities and nightly entertainment.

The hotel's three buffet and six specialty restaurants are renowned for their excellent and varied international cuisine. Make a reservation for dinner at "Don Isi" Gourmet Mexican restaurant, where you will find the most significant specialties of each region of Mexico. This is truly a treat for the palate of the most demanding traveler. Other a la carte options include French, Italian, Oriental, steak, and seafood specialties.

BlueBay Grand Esmeralda offers the perfect setting for your dream wedding. Personalized wedding planners will create a magical event and make your dream wedding come true.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De : 30 miles

Property Information

Year Built: 2019

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee – (Leave Resort Fee information if travel is still current.)

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 12310 reviews
  • 5.0 star tripadvisor rating
    Bell boy

    Huge shout out to @antoniodelacruz. His service as a bell boy was amazing. He was very efficient and super friendly. He always had the biggest smile and made sure to bring you right quick to your destination. He is a very hardworking young man. Thank you from your Canadian friends. #BEEPBEEP 👏🙌🏽

    Jan 22, 2020
  • 4.0 star tripadvisor rating
    Value

    We just returned from two weeks at BBGE. Overall we would say that it provided good value. The beach is not great so if you are expecting beautiful blue water, this is not for you. We went to both Peuerto Morales and Playa and both beaches there are world class. We took the $5 per person each way to playa from the hotel at scheduled times and it was great. We had to cab to Peueto. We had an issue with our room and were switched without complications and the staff showed up when they said they would and the room was ready as well. We found the rooms large and the shower area as well. The pool areas are diverse. The main pool is huge and the animation team around the pool were as good as we have seen. Drink service was a little underwhelming at times on the beach and at the pool area and this was strictly due to not enough staff( more on this). The swing bar and the beach bar both were lots of fun and the service was good. The smaller pool was much quieter and good to get out of the wind for awhile. The food was really inconsistent. I read somebody saying the buffetts were inedible, not sure where they eat. We found it like most buffets, lots of choices and mundane after awhile but we found the food to be good. There were a few nights when there were decent lineups for food. Staff here were great. Note- there are no carvary stations like some other resorts. The ala cartes were where the inconsistency occurred. I ordered the exact same meals on different weeks at the Mexican and the Italian and there were totally different results. The second week it seemed that in both cases they were not staffed properly which may have been the challenge. Steak house was good twice, the French was the best in our opinion, the oriental was underwhelming and we did not go to the seafood due to allergies. The shows at night had high production value compared to other resorts, we found it worthwhile to go. The shows are nightly at 9:30. There were mosquitoes and we would recommend bringing spray. Overall, we found the value to be adequate for what we paid. I would give the resort three and half but didn’t have that option.

    Jan 21, 2020
  • 5.0 star tripadvisor rating
    New management

    As a circle one member we have been vacationing at Bluebay for eleven years! As usual the grounds were lovely. All the restaurants had great food, the only thing missing was Angel in the Italian restaurant..The food was still good but the atmosphere was not as warm and inviting without him. As returning guests i know my husband and i as well as other members missed seeing him. Another member in the VIP area mentioned it as well.Also ther were men in shorts in the restaurant. since when is that allowed?? The service was very good at all the bars however i noticed all the bartenders were more then happy to serve top shelf liquor to anyone who requested it not just members who paid to have that luxery as defined being in the Circle One program! Interesting?? We look forward to returning in April and hope to see Angel back in the Italian where is management skills are better utilized.Also Eren is always so wonderful. What a lovely lady.

    Jan 21, 2020
  • 4.0 star tripadvisor rating
    Nice hotel

    My girlfriend and I have just returned from our 11 night stay at the Blue Bay. Its a very nice resort and we would return. However, there are a few things which would make our visit much better if the hotel rectified these things. PROS: 1. The hotel is very clean with lots of pleasent staff. Our room was cleaned everyday. 2. The beds are very big and comfy. The bed sheets are also soft and clean. 3. The pools are a good size and not overly busy. 4. The entertainers are good in the main pool with Alejandro being our favourite and best. 5. All the staff we encountered during our stay were very polite and helpful - nothing was too much. 6. The al-la-carte restaurants were very nice, we enjoyed the Mexican and seafood the most. 7. The drinks were good, and the bar staff were generous with the measurements of alcohol. CONS: 1. We were in an room in block 6 on the fourth floor. We had an adjoining door in our room and our neighbours. This meant we could hear everything next door (even if they wasn't being loud) , and seemingly they could hear us. Even if the doors were shut this did not help. They provide no sound proofing and I don't see any real purpose. 2. Not only the adjoining doors, but the main doors are not fit for purpose. Again you can hear everything along the corridor with people talking and running. Also they slam quiet easily and we were woke up several times during our stay in the middle of the night by people returning from Coco Bongos at 3am. 3. The resort is large, and we were situated in block 6. Albeit there is a pool here (which is the 'quiet' pool with no entertainment or sea breeze), the main pool and beachfront is a good 10 minute walk from the block. In the heat this can sometimes become a chore. 4. Due to the size, the hotel quiet rightly put on buggies that go via the hotel to help people get there quicker/ save the walk. However, some of the drivers of these buggies are totally reckless going around corners silly speeds. We often found ourselves jumping out the away to avoid being wiped out. 5. The dress code for the al-la-carte restaurants for men (French, Italian, Mexican, Oriental) is formal and long trousers are required. Whilst I agree with the formal dress code. But whilst on holiday you don't particularly want to be wearing long trousers. Especially being burnt etc. You can easily look smart whilst wearing a nice shirt with chino shorts or similar and this should be considered by management. 6. Our biggest disappointment was the beach. The water was dirty with large inflatable wave breakers. Also a large water pump right on the beach which was also abit of an eyesore. Certainly not the beautiful beach which was explained to us by Tui when we booked it. There is a beautiful lagoon about a 10 minute walk down the beach. But again, in the heat this can be abit of a chore. Overall, we were happy with our stay and we had a good time, however it would have been a much better stay should these things be rectified.

    Jan 20, 2020
  • 5.0 star tripadvisor rating
    Great Stay and a Great Recommendation

    We loved the hotel and the swimming pool and the great food. Also, I wish to give a very high recommendation to Yesuca the Concierge in building 5. She went out of her way to reserve just the right dining and time for our dinners. I have a recommendation that could be a great marketing advantage. Place railings on the steps and in the bath rooms and near the toilets in the public baths as well as in several of the rooms. There was only 1 handicapped room when we checked in and it way far away from the pool where we wanted to be . The lack of railing made it hard for my partner. You could then recommend that your hotel is ADA or American Disability Act compliant, which would be great for business.

    Jan 20, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319