Hotel Overview

2019 Resort Added Values!
Extra Value: No Resort Fee. Free parking. Free daily 9-hole round of golf on-site.
Family: Kids 17 and under Stay Free.

The Grand Naniloa Hotel Hilo - a DoubleTree by Hilton is located on 70 acres of stunning and lush oceanfront property, with magnificent views of Hilo Bay and the Mauna Kea Volcano. 320 fully-refurbished guest rooms and suites provide upscale, contemporary lodging for vacationers exploring the charms of Hilo and nearby attractions, such as stunning waterfalls, the lava flows of Kalapana and snorkeling or surfing off the beautiful bay and ocean coasts.

Each inviting guest room comes with complimentary Wi-Fi, a generously-sized work desk, a microwave, refrigerator, in-room safe and DoubleTree Sweet Dreams¨ Sleep Experience beds. Guests who upgrade to a spacious suite may also relax in a separate living area and enjoy breathtaking ocean views from the balcony.

Just two miles from Hilo International Airport, The Grand Naniloa Hotel Hilo  a DoubleTree by Hilton blends traditional Hawaiian culture with the most modern and luxurious conveniences. Its extensive, property-wide renovations have added a local design experience centered around respecting the cultural tradition of hula, and the spirit of the famed Merrie Monarch Festival. Kim Taylor Reece, one of the most famous hula photographers in the world, is the artistic curator for the hotel and has provided $4-million worth of his own hula art, which is displayed in the guest rooms and common areas. The hotel lobby also features curated, rotating exhibits that highlight the history of Hilo, as well as Hawaiian culture.

Location

Hawaii
Hilo International Airport : 3 miles

Property Information

Year Built: 1939
Room: 388

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed Resort Fee of $30.00 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort fee inclusions:
•Valet or self-parking for one car per night
•Complimentary WiFi
•24 hour usage of fitness facilities
•Inclusion in various activities on property

The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating 1332 reviews
  • 5.0 star tripadvisor rating
    Highly recommend

    Great hotel. Very clean and nice. Must get the ocean view room for your stay. Great service staffs are very helpful and friendly. . Good and drinks at hula hula is really good. Great place for a staycation

    Nov 10, 2019
  • 2.0 star tripadvisor rating
    Disappointed with super low expectations.

    If you watched kitchen nightmares - this hotel should be on the list if the producer wants to make a new reality show for hotels. Our expectation is super low - stay one night, check in around 8:00 pm and check out around 1:00 pm. Parking - Self-park. I have to park my car outside the hotel - across the street. Check-in: The whole process took me about 15 minutes. The stuff left during the check-in process twice for no reasons. I requested a late check-out and they asked me to call back the next day morning. Meanwhile a loud band was playing some kind of music to add the pressure level lol.. Room: Looks like a timeshare room or college dormitory to me. Breakfast: I got a coupon - "As an Elite Hilton member, you will have complimentary continental breakfast for ONE PERSON valued at $11.00 each. Upgrade available if you paid $10.00 extra." I laughed so hard. I also requested late check-out the next day morning. The stuff told me - "Thanks for being a valuable diamond member, you can check out at 12:00". I laughed and asked what was the original check out time and it was 11:00 AM. Anyway.. don't waste your money or points here.

    Nov 10, 2019
  • 4.0 star tripadvisor rating
    A big improvement from previous stays

    I've stayed at the Naniloa several times in the past before it became a Hilton property. I was unimpressed then as the property was tired and in need of a renovation. During a recent business trip, I was pleasantly surprised by how much the Naniloa had changed. Numerous KTR prints adorning the hallways, lobby, and room was a nice touch. Check in was pleasant and efficient; the front desk staff were welcoming and informative. My room was spacious enough for myself and well appointed with mini fridge, microwave, flat screen HD TV, and closet space. The bathroom was typical of most hotels. Hot water and water pressure were fine. Since I was an Honors member, I did have access to the premium wifi (it was fast enough for my needs) so I can't speak to the speed of the regular wifi. Valet parking was included in the resort fee; the wait time for my car was a few minutes. The hotel staff that I met were all friendly; from front desk to valet to housekeeping. The hotel was busy and it was good to see a lot of tourist in Hilo.

    Nov 09, 2019
  • 1.0 star tripadvisor rating
    Loud, sketchy, disappointing

    The negative reviews are spot on. We are Hilton Diamond members and this is one of the most disappointing Hilton hotels we’ve been to. The wait in the check in line was well over 45 minutes. During that time we saw an array of rude drunks and vagrants, one who walked in and demanded a room ( only to be escorted out after holding up the line for 20 minutes), while loud live band music was playing from two different areas. Despite asking for a quiet room in advance, we were given a room right about the pool/bar, which equaled more loud live band and drunk yelling cacophony. The reception “free drinks” are limited to a whisky punch which is pretty terrible. Who drinks that and how is it Hawaiian? The hotel is flanked by closed down properties/restaurants. There isn’t much else in the area. The pool is small and underwhelming and so is the beach area (not much of one). All of that said, it is likely the nicest property in this run down area. The view of the ocean is nice, it is still Hawaii, after all. I wouldn’t stay here again, not worth the money.

    Nov 08, 2019
  • 5.0 star tripadvisor rating
    Great stay in Hilo

    Beautiful hotel clean and staff was amazing. The Resturant food was delicious the staff were very personable and greeted us everywhere. The room was roomy had all amenities fridge, micro and coffee. The beds were comfortable. I would definitely stay here again.🌟🌟🌟🌟🌟

    Nov 06, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319