Hotel Promotions
Free perks– Bravo Dinner & Dance Experience, save $50 per person.
  • Palladium’s Bravo Dinner & Dancing will be offered for Free, providing a unique and memorable experience! Valid once per stay.  Valid for 2 adults. 
  • Dinner can be arranged during check-in or directly through the butler team. They will assist guests in selecting the available days. 
  • Upon arrival, the Palladium team will provide guests with the available options and confirm the best day for their experience
  • Palladium’s legendary Chic Cabaret or Bravo Dinner & Dancing or Lobster Dinner will be offered for Free based on hotel and room category, providing a unique and memorable experience! Valid once per stay.  Valid for 2 adults. 
  • Added values can be arranged during their check-in or directly through the butler team. They will assist guests in selecting the available days. 
  • Show availability varies by destination and occupancy, however, the venues do not close. Upon arrival, the Palladium team will provide guests with the available options and confirm the best day for their experience
Applicable Dates:
Booking Dates: 01 Jan 2026 to 31 Dec 2026
Travel Dates: 01 Jan 2026 to 31 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy special limited time offer.
The discount is already reflected in the vacation price.

Applicable Dates:
Booking Dates: 22 Jan 2021 onwards
Travel Dates: 22 Jan 2021 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon welcome gift to enhance your stay.
Guests celebrating their honeymoon with us will receive:

• Free room upgrade (subject to availability)
• Fruit basket with bottle of champagne
• 15% discount on massages


To receive this offer, just enter "Honeymooners" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information: Proof of marriage must be provided at check-in.
Applicable Dates:
Booking Dates: 26 Jun 2019 to 31 Dec 2050
Travel Dates: 24 Dec 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy exchange privileges.
Guests staying at Grand Palladium White Sands Resort and Spa have full access to the neighboring Palladium resort facilities:


*Grand Palladium Colonial Resort & Spa
*Grand Palladium Kantenah Resort & Spa


Applicable Dates:
Booking Dates: 26 Jun 2019 to 31 Dec 2050
Travel Dates: 24 Dec 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy all inclusive amenities.
The all-inclusive program includes the following amenities:

• All meals 
• Domestic drinks
• Non-motorized water sports
• Entertainment
• Taxes and Gratuities

Important Information:  Redemption information will be provided by the hotel at check-in.   

Applicable Dates:
Booking Dates: 26 Jun 2019 to 31 Dec 2050
Travel Dates: 24 Dec 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Chic Caberet
    This venue requires a reservation and an additional fee payable directly to the hotel

    A delicious show. A spectacular dinner.

    Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun!
  • La Laguna Restaurant

    Italian corner and Show Cooking. Breakfast, lunch and drink service


  • Opavao Restaurant

    Located in the Grand Palladium White Sand, Brazilian cuisine


  • Portofino Restaurant

    Located in the Grand Palladium White Sand, Italian style cuisine

  • Punta Emilia

    Located at the Palladium White Sand, "Rice & Fish" "a la carte"


  • Ribs & More Restaurant

    Located in the Grand Palladium White Sand, Grill and barbecue style dinner

  • Various Lounges/Bars

    -Riviera Lobby Bar

    -White Sand Lobby Bar

    -Kantenah Lobby Bar

    -Colonial Lobby Bar

    -Churchill Bar

    -Hemingway Bar

    -La Plaza Bar 

    -Sport Bar 

    -Sunset Boulevard

    -El Teatro Bar

OffSite Dining
  • Chang Thai

    Located in the Grand Palladium Kantenah, Thai cuisine

  • El Dorado Restaurant

    Located in the Grand Palladium Colonial, Barbecue style cuisine


  • Gran Azul Restaurant

    Located at the main pool of the Grand Palladium Colonial - serving breakfast and lunch

  • Kabah Restaurant

    Located in the Grand Palladium Riviera - serving breakfast, lunch and dinner

  • La Adelita Restaurant

    Located in the Grand Palladium Colonial, Mexican cuisine


  • La Hacienda Restaurant

    Located in the Grand Palladium Colonial - serving breakfast, lunch and dinner

  • La Lola

    Located in the Grand Palladium Kantenah, Spanish cuisine


  • Sumptuori Restaurant

    Located in the Grand Palladium Kantenah, Japanese style cuisine


  • Tikal Restaurant

    Located in Grand Palladium Kantenah - serving breakfast and dinner

On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Currency exchange†
  • Elevators Not Available
  • Exercise gym†
  • Free parking
  • Game room
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box†
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Services†
  • Internet Access
On-Site Wedding Services
  • Make your dream a reality in our resort. Celebrate your wedding or honeymoon in this luxurious resort that, in addition to featuring the 24 Hour All-Inclusive Program, also offers special packages for brides and grooms.

    Celebrate your wedding at a gazebo on the beach or on a private terrace surrounded by tropical gardens especially decorated for the occasion. In case of inclement weather, the hotel provides an indoor backup area.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool onsite.
  • Direct access to a beach
  • Fitness center on-site †
  • Motorized Water Sports †
  • Non-Motorized Water Sports

    Includes stand-up paddleboard

  • Pool

    There are 7 pools onsite.

    • Large lake style pool - located at the Grand Palladium Colonial side
    • Adult only pool - located at the Grand Palladium Colonial side
    • El Rinconcito Pool - located in the Grand Palladium Kantenah
    • Large Lake-Style Pool - located at The Grand Palladium Riviera
    • The Island Pool - located in the Grand Palladium Kantenah (adults only)
    • Las Rocas Pool - Salt Water pool - located in the Grand Palladium Kantenah 


    This property has swim-up bars.

  • Spa †
    Zentropia Spa. Guests will pay a fee per person, per day to access the wet areas of the Spa.
  • Tennis court

    6 tennis courts onsite

Off-Site Recreation
  • Children's program, onsite

    Baby Club for infants 1-3 years
    Mini-club for children 4-12 years
    Teens Club for children 13-17 years

    Located at the Grand Palladium Colonial or the Grand Palladium Kantenah

  • Golf †
    Golf course located within a mile of the property.

† Fees may apply

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 8173 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great trip

    Beautiful location. Property is in good condition as were the rooms. Food was ok at the buffets and good in the restaurants. It was difficult to book dinners at times we wanted to even though we tried to book the dinners for the week the day we arrived. If food matters to you, book your dinners right when you get there. The steakhouse was great!

    Feb 05, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Large destination wedding for 80 people!

    This trip from Jan 24-31st, 2026, was an absolutely outstanding experience. I was at the resort for a destination wedding (mine!), with a group of 80 friends and family ranging from young children to senior citizens. Everyone had an amazing time! The resort is MASSIVE - even experienced travellers in my group noted this. However, everything is walkable and made even easier by the extremely well run transport service (golf-cart type shuttles) that run every few minutes between hotel lobbies or to residence buildings. Walking was easy enough, with most amenities within 5-10 minutes at most (or less if we caught a ride, which was often). The food was incredible. So much variety, we regularly ate at the Poolside buffet at the Colonial. Service was prompt and courteous. The latés were EXCELLENT. The pools were wonderful , though two things to note; 1 - The White Sands pool was noticeably colder than the Colonial pool, but it was irrelevant about 5 seconds after getting in the water). 2 - The Colonial pool has a general depth of 5'3" (except where shallower). I'm 5'9" so it meant that if I wasn't actively swimming, moving around required a bit of hopping. The White Sands pool was around a foot more shallow, meaning I could comfortably walk the length of it - making it easier to toss a ball around with friends or just laze around. No complaints, both pools are great - just different experience. The food quality was truly excellent. My wife and I did not book a single a la carte restaurant, as we were content with the buffets. The ceviches were so good!! One of the biggest positives (amongst so many positives) is that with the resort being so big and there being multiple pools, it was never busy during our stay. There was no fighting to try and find a chair by the pool - poolside chairs were available throughout the day, so we didn't have to deal with people sniping them at the crack of dawn and camping out on them all day. The same was true of the buffets - occasionally there was a 1-2 minute wait as they identified a table, but more often we just walked in immediately. The wedding venue we chose was the Beach Gazebo, located at the south end of the beautiful beach and very close to the White Sands. It overlooked the beach but was isolated enough that we didn't have to deal with curious onlookers standing in the background. I'm running out of space, but this resort is beautiful, the food is amazing, and we had the trip of a lifetime. Highly recommend!

    Feb 05, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Wouldn't recommend

    Would not recommend - in fact, we are leaving early. Cannot make meal reservations until you arrive and then upon arrival, we learned there are no reservations before 9pm (which doesn't work for us or kids). Rooms are ok but water not too hot and drains don't drain. Towels are old and have rust stains. Pool runs out of towels. Lots of upselling by staff.

    Feb 05, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Would not return

    Nice resort the lake is not kept up with so you have a porta potty smell while and before you eat which is not pleasant at all. Terrible at getting things brought to your room and had trouble with our keys to our room took about 5 minutes to get it open every time. Not a single bit of pool side entertainment which we were looking forward too, but nighttime entertainment was nice

    Feb 04, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Stay here if you like the Best Western

    It’s an all inclusive buffet at best. There is ZERO reservations to their restaurants, unless you want to eat at 9PM. Our room want dirty when we checked in and once we finally got into one of the restaurants at 9PM none of the salad bar items were available. I’ll show a picture of the “Caesar salad”. The only saving grace was they offer an option to upgrade. White sands is trash.

    Feb 04, 2026
Hotel Advisories
  • AdvisoryAccess to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.94 Mexico Pesos (approx. $1.70 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryIn order to attend the Chic Cabaret Show cost an additional fee's apply. The hotel can provide the current fee at check-in.
  • AdvisoryFrom January 1, 2022 there will be an additional fee's apply for Room Service. The hotel can provide the current fee at check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


    Hotel Spring Break Policy: 

    This hotel cannot guarantee a spring break-free environment.


    Transfer Policy:

    A price may display when children stay free, if your vacation includes transfer to your hotel.


    General Information:

    Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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