These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Personalized check-in and checkout with concierge service.
- Preferential status and amenities.
- Private Sun Club Lounge with bars & snacks. Starting May 1, 2025.
- Upgraded mini-bar service refreshed once per stay and upgraded bath amenities.
- Complimentary computer access in Sun Club Lounge.
- Complimentary Wi-Fi inside the Sun Club Lounge.
- Complimentary newspaper in room daily (English or Spanish) digital.
- Cartoons available in the room.
- Milk, cookies, and other special treats.
- Room service 24 hours.
- Dedicated beach area is available to Sun Club guests.
- One bottle of wine/sparkling wine, rum or tequila (Per room per stay)*
- 25% Discount on Spa Services (one per person per stay)** (Max of 2 per room.)
- One in-room family breakfast or champagne breakfast (Per room per stay)
- One bottle of wine/sparkling wine, rum or tequila (Per room per stay)*
- 25% Discount on Spa Services (one per person per stay)** (Max of 2 per room.)
- One in-room family breakfast or champagne breakfast (Per room per stay)
- Breakfast in the room
- 15 minute neck & shoulder massage for the couple one time per stay. Max of 2 per room.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Resort Details
- Various Bars and LoungesSip & Dipo Wet & Dry baro Refreshing drinks by the main pool, with ocean view.
Sea Breezeo Located at the main lobby, close to the restaurants and meeting rooms, the perfect place to chill and relax atwelcome.
Starstrucko Refreshing drinks by the theatre.
Sharky’so Bar located at the Sun Club Family Area in front of the Water Slides.
The Sun Club Beach Baro Bar located at the Beach exclusive for the Sun Club Family clients.
The Sun Club Baro Bar located at the Sun Club Adults Only Lounge with outdoor terrace and pool view.
Sun Club Pool Bar Adults Onlyo Bar located in between adults’ pools.
Flip Flopz Bar & Snacko Bar located at the Sun Club Adults Only beach section with stunning view while you relax and chill with drinks andhave some bites.
Tortugao Ocean Front Bar
Coconutso Main beach bar located in front of the beach.
All-Star Sports Baro Located close to the main pool and beach - Various RestaurantsCoco Cafeo Coffees, teas, pastries, and snacks served daily
Da Mario
The Pizza Shopo Pizza & Burgers
Tierrao Amazonia cuisine
Chopsticks (reservations required)o Authentic Asian favourites
Tiki Tacoo Authentic Mexican favourites served nightly.
Blue Water Grillo Steak & international cuisine located at the beach area.
Kaleidoscopeo International buffet served in a seaside setting – Exclusive for Sun Club guestso Breakfast exclusive a la carte for Sun Club Adults Only to be served at Sun Club Lounge.
Windowso A variety of international delicacies served buffet-style
The Snack Machineo A variety of grilled favorites and snack foods served from a fun, colorful food truck located Sun Club Family Poolarea.
Sunny Side GrillA la carte Caribbean speciality by night.o A variety of grilled favorites and snack foods served located at the beach area, including delicious Caribbean flavoredplates a la carte.
Steak & Lobstero Steak & Lobster cuisine located at the beach area. Fee may apply for Lobster and Premium Steak
Un-Wined Cellaro A variety of wine, cava and spirits drinks, with additional cost. *Private dining available upon request. Additional feesapply.
- 24-hour front desk†
- Babysitting†
- Car Rental Services†
- Child programs†
- Concierge desk†
- Currency exchange†
- Laundry Facilities†
- Wireless internet connection in public areas
† Fees may apply
- Fishing †
- Fitness center on-site †Fully equipped fitness center provides a full range of cardio-conditioning activity and exercise equipment including weights, treadmills, and elliptical machines.
- General †Family FunThere’s no better place to enjoy some family time.
Beach volleyballPing pongBoard gamesBeach soccerBatting cages - Golf †
- Kids beach club †
Kids Clubs
Kids and teens can have their own adventure.
Explorer’s Club For Kids ages 3-12 (no parents allowed), including indoor arts and crafts, movie nights, a playground, and sandcastle competitions. Open daily from 9 a.m. – 10 p.m.
Core Zone Teens Club for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 9 a.m. – 10 p.m.
- Motorized Water Sports †
- Non-Motorized Water Sports †
- Pool †Total 7 pools are there. One main pool with activities, children's pool, two waterslides and swim-up bar.kids splash pool.
- Scuba diving †
- Spa †Discover an oasis of relaxation you’ll never forget.
Relaxing massageBody ScrubsReflexologyHigh performance facialsManicures and pedicures - Tennis court †
- Water activities †
- Whirlpool †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Visa paper requirement nowadays
Vacations to go failed to inform us about visa form to be filled out. We missed our flight trying to apply. There is a glitch in their website unable you to complete in 25 minutes before boarding. Beware of visa red tape before travel. Bad luck ☹️ trying to get here
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Great resort! E-team Rocks!
This was a lovely resort. The staff were especially helpful and accommodating. Members of the E-team were our family favorite! Bombom, Chocolate, Christopher, Alexis and the rest of the team were so much fun. They do a great job of keeping people entertained while on vacation. We upgraded to a sun club swim out and it was delightful. Definitely worth the upgrade. 😊
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Super excited great vacation. 💌❤️❤️❤️❤️❤️
The resort was entertaining and the staff was the best part of the stay specially Felix , he was very helpful and kind and informative. I would recommend this place to a friend without a doubt. One thing I would recommend is to include typical local food to the menu. Looking forward to visiting again.
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Nice weather. Bad food and service.
The scenery was pretty and weather was great. Housekeeping was a little bit of a challenge because of the language barrier. It was a bit of a struggle to get coffee and water with our meals. The biggest downside was the food. For 10 days we ate mostly toast, broccoli, rice, french fries, and bananas. The bacon was either raw or burnt. We didn’t like many of the sausages. The steaks or beef dishes were tough and grizzly-one was like shoe leather. The chicken was usually ok, when you could find it. One day there was green jello with corn in it! Mashed beets. Mashed plantains. Mashed root veggies. The scrambled eggs were runny. The hard boiled eggs were warm and poached eggs were cold. They just couldn’t get it together. They were short staffed and needed about 100 more beach chairs, too. We’d get up at 6 am to put towels on chairs for the day so we’d have somewhere to sit. I wouldn’t recommend this resort to anyone wanting a quiet and elegant time. It’s nestled next to a loud neighborhood with barking dogs and honking horns. Not fun. I heard some people took 1 hours to check in. The lobby bar was way too small and they wouldn’t serve you at the bar. You had to stand in line for a drink. On the plus side, the entertainment staff was great, as well as the Amstar excursion staff.
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Great Family Vacation
Just returned from week stay with family (group of 12). We had a great time and had no issues with the resort or staff. Once we arrived to check in we were upgraded to Sun club free of charge. Our room was large and clean and had nice pool views. Jonicia kept the room clean daily with new fresh towels. We had no issues with anything malfunctioning (building 2). The Sun Club consierge was excellent. I had requested a case of bottled water for my stay as I need to take a medical drink daily and they were very accommodating, ended up getting multiple cases topped up through the week (good tip for fellow PKU-ers). The food was pretty good, not the best I’ve ever had travelling but still a ton of variety and lots of options for vegetarians. We mainly ate at the buffets, the food is very similar at both but it’s quieter at the Kaleidoscope. The beach is beautiful. Vibrant blue water. The sand is soft and fine white. Yes, you will see a small amount of seaweed along the shore and where the waves crash but you can easily swim out past it and water is clean. I will say, the resort does clean the beach daily in the early hours, so the piles of seaweed with garbage posted in other reviews are not an accurate representation, that is the beach out front of the neighbouring resorts. The water was warm and got deep fairly quickly so that was nice for a good swim. The beach is always fairly windy so do expect manageable waves. It’s not a calm smooth Caribbean Sea. The entertainment staff were fantastic. They were often out around the main pool getting people up to dance, doing water exercises and dancing, leading games, water spin classes, synchro performances. At night they have a variety of themed shows. They also lead games of soccer, volleyball, Zumba, and Boca ball on the beach through out the day. Maeva was very friending and came and spent time socializing with our group and teaching us some Spanish. I will say. I have read a lot of reviews about the staff being dismissive and not at all friendly and I rarely found this to be a major issue. Yes of course there may be some servers in the buffet that are not as engaging but a lot of them were very friendly. I am sure they deal with a lot of entitled travellers, you are not at a Sandals, so consider giving them a break. Ariela one of the hostesses we met was fantastic, so welcoming and friendly. I would recommend the resort of families over couples. Although they have the sun club, loud music is still played daily in that area so not a quiet vibe, just no kids. Just a couple of quick tips that might help you if you’ve booked: - best drinks are made at the lobby bar for late night - Enjoy the water slide pool even if you’re an adult, was a lot of fun - Snacks (guac, chips, sliders, etc) at bar behind building 2 in Sun Club - Bring your pickle ball rackets and play early morning games on the roof top court - If offered an upgrade to Sun club at check in, push for them to do it for free, they might agree - Get up and at the pool by 630 to claim chairs, couple of people were seen sleeping in chairs by that time to save them, It’s serious business. - If you like hot sauce pack and bring along, there is none at the buffets. - We didn’t have any issues with bugs or bites in Feb.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed: Small Dogs Welcome…: $50 USD
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.