These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- One bottle of wine/sparkling wine, rum or tequila ( per room/per stay).
- 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
- One in-room family breakfast or champagne breakfast (per room/per stay).
- Complimentary Bali Bed rental for 1 day (per room/per stay).
- Gift Beach Bag .
Unlimited -Luxury Inclusions program includes the following amenities:
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services (room service temporarily from 7 a.m to 11 p.m.)
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Various BarsMoments- Main lobby bar
Preferred Club Bar (Hours : 7 p.m. – 11 p.m.)- For Preferred Club guests only
Preferred Club Pool Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Preferred Club Swim-Up Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Prelude- Pre-dinner drinks
SandBar- Beach Bar
Scores- Catch the game and a refreshing beverage at the sports bar
Splash- Main pool swim-up bar
Spotlight- Theater Bar
The Mix- Bar and Swim Up Bar located in the Jungle waterpark
The Reef- Main pool bar
Faire- American-style restaurant serving burgers, salads, nachos and more- Air-conditioned - Various RestaurantsBarefoot Grill- Delicious burgers and hot dogs served beachside
Bluewater Grill (Hours : 6 p.m. - 10:30 p.m.)- North American steak house- Air-conditioned- Casual Elegance dress code- Seating capacity – 119 people
Capers (Hours : 6 p.m. - 10:30 p.m.)- A menu serving a variety of à la carte Italian specialties- New Pizza oven- Air-conditioned- Casual Elegance dress code- Seating capacity – 128 people
Carnival International Café (Hours : 6 p.m. - 10:30 p.m.)- Main buffet restaurant featuring a variety of local and international cuisine- Outdoor restaurant- Casual; Casual Elegance for dinner- Seating capacity – 470 people
Cin Cin (Hours : 6 p.m. - 10:30 p.m.)- Mediterranean cuisine à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 103 people
Coco Café (Hours : 3 p.m. – 10 p.m.)- Enjoy delectable premium brand coffee drinks at this relaxing café
Mercure (Hours : 6 p.m. - 10:30 p.m.)- French brasserie-style restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 78 people
On a Roll Burger Bar- Burgers served for late night bites
Spice (Hours : 6 p.m. – 11 p.m.)- Asian cuisine featuring Teppanyaki tables and Chinese wok specialties in an elegant atmosphere- 4 Teppanyaki tables are restricted to guests age 12 and older (up to 12 people)- 1 large Teppanyaki table for 24 people- Air-conditioned- Casual Elegance dress code- Seating capacity - 111 people
Sundaez (Hours : 12 p.m. – 12 a.m.)- Ice cream parlor
Tamarindo (Hours : 6 p.m. - 10:30 p.m. )- Mexican-style à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 124 people- Breakfast a la carte, Lunch a la carte only for Preferred Club Guests.- Dress code: Casual; Casual Elegance for dinner
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- Laundry/Valet service†
- Poolside service
- Spa†
- Tennis court†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †New Explorer’s Club
includes cooking contests, a playground, splash zone, and indoor zipline, Indoor game room with TV and video games, Kitchen for mini master chef activity, Nintendo & xbox.
- Dancing
- Fishing †
- Hot tub †
- Kayaking
- Non-Motorized Water Sports
- Outdoor pool6 Swimming Pools including and infinity pool, children's pool
The below features will be available starting December 23, 2019:
-Family Fun pool featuring four waterslides and a lazy river.
- Sailing
- Scuba diving †
- Snorkeling
- Spa †
- Sports court onsite †
- Teen programs †Two-story Core Zone Teen’s Club with indoor area and an exterior area featuring Rock-climbing wall, a basketball court. Plus, a pool table, stage with a DJ Cabin and a set of drums, dance Floor, a bar and pinball & guitar games Available April, 2020.
- Tennis court2 Tennis Courts
- VolleyballBeach Volleyball
- Water activities †The Below Features will be available starting December 23, 2019:
Four Water slides in new family pool including: One Kamikaze slide, 2 Black hole slides, open slide in a crescent moon shape.
Family section water slide features:
-Kamikaze slide (must be a minimum of 12 years old and 4.6 ft; max weight of 220 pounds)
-Black Cave Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Black Mamba Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Easy Ride Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
- Golf †
- Helicopter/airplane sightseeing †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great experience
My wife and I went for 10 days and enjoyed everything...no sargasm at all...no mosquito's...I saw 2 in 10 days here...food was great...above average for an all inclusive...my only complaint would be the alcohol selection (we were preferred) and the rooms for guests who checked out, but need a shower and change...these rooms need work....a lot of work...the first room was occupied by another couple...it flooded ...and soaked their luggage ...we were put in a room with no power...no lights at all...and people coming in while we were in there... Awkward!!
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Fantastic Resort
We are flying home after a great 6 night stay here. We have been to quite a few all inclusive resorts, and have enjoyed all of them. There are a few though that feel like home when you return. The staff remembered us from our visit last year which means a lot to us. We stayed in a Preferred Club Ocean View room and it was perfect. Great view, everything worked as it should, and Raul in housekeeping made sure the room was clean and restocked by the time we got back upstairs in the afternoon. We spent our days at the adult only Preferred Club pool. The pool attendants Kelvin, Angel, Mariano and Donar helped us with chairs and towels every day. They were amazing. The servers and bartenders at this pool are fantastic too. Javier, Nellis, Ismael and Carlos went out of their way to make sure we were taken care of. Our butlers Juanito and Leonardo were excellent as well. They took care of many things for us through the week. The restaurants are very good with good food served at the correct temperature and in a timely fashion. Our favorites were Bluewater grill where our server Soranyi went above and beyond to take care of us and Capers, the Italian restaurant where all the staff were first class. Another reason we really enjoy this resort is that if you stay Preferred Club, you have access to Breathless next door. Lots more restaurants there as well as a small casino and entertainment. Overall we love this resort and have already made our reservations to return next year. Charles and Karen Bremer
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Great holiday, would go back with grandson. Honest factual review
I had a wonderful time!! I will give honest feedback. I would love to go back and take my Grandson. The pools were fab, beach great and staff wonderful. Entertainment around the pool area(s) was fun. The waterpark was lots of fun. The food at buffet was enough to find something to eat though it was a bit disappointing. The long wait for the a-la-cartes were off-putting so we never tried them. We went to the Japanese restaurant, the show was great. The taco truck and the young man running it "Happy Happy" was good. He was a nice fella! Nightly entertainment was resort-style and we enjoyed what we went to. Room service advertises as 24 hours but that's not accurate. Sometimes it was closed at 10pm. Rooms were fine, AC had limiters. Turndown service every night never happened. Our rooms (jr suite garden views, 5300's & 5200's) were very smelly like musty/damp. Very overpowering. Incense is provided to try and mask the odour. The grounds are well kept, lots of beach towels provided for the beach or pool. Bars were great, I learned to specify what I wanted to drink. EG: Bombay or Beefeater gin and club soda. Not 'gin & soda'. Beach is public so the locals do peddle their wares (hand crafted, bracelets) and services (hair braid, massage). I bought a couple of things to bring home. If you can learn a little bit of Spanish before you go, they appreciate the effort. Again, I'd go back. I'm just stating facts above. I enjoyed every minute! Beware the beach parrot and iguana locals. Do not pay them 80usd for pictures! I was lucky, others were not.
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The best service!
The club was definitely worth it! All the food and drinks were exceptional! Our room was better than expected with such attention to detail! The service was the best I have ever had in my life! The staff certainly goes out of their way to make you feel welcome!
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Best beach trip ever!
This was the perfect trip. The resort was great, food was excellent, and the beach and pools were great. The people working at this resort make it so special and one shout out to Nelson our butler was fantastic- he did everything he could to make our trip even more special- we really appreciated it! So, the entire family wants to go back next year and we all look forward to it !!
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryAdult Only rooms have a minimum age of 18yrs old, all other room categories allow children.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.