Guests will receive up to $400 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $600 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- Aunt Ruby
Steakhouse
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Back RiverTheater Bar
- Blue MoonMusic Bar
- CalabashGourmet
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel. - FlamesCigar Bar
- MandevilleLobby Bar
- Mango WalkDiscotheque Bar
- Mare Nostrum
Mediterranean
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Maria Bonita
Mexican
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Miranda HillBuffet
- Sunset BaySwim Up Bar
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Beachfront
- Bell staff/porter
- Business services†
- Children programs
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- Accessible rooms
- Baggage hold
- Beachfront
- Bell staff/porter
- Business services†
- Children programs
- Complimentary wireless internet
- Concierge desk
- Disco
- Elevators
- Exercise gym
- Golf, Offsite†
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Nightclub
- Non-smoking rooms available
- Pool
- Poolside snack bar
- Safe deposit box
- Sauna
- Shops and commercial services†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
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Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Beach
- Children's pool
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Direct access to a beach
- Fitness center on-site
- GeneralOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, gymnastics and table tennis.
- Motorized Water Sports †
For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
- Nightclubs
- Non-Motorized Water Sports
Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling.
- Pool
Six pools including 3 outdoor, lazy river and kids splash park. This property features swim-up bars.
- Sauna
- Shopping †
- Spa †
- Steam bath
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court
- Golf location (onsite/nearby) †
18 Holes, Caddy Required
- On-Site EntertainmentNightly entertainment including live music, weekly theme nights, shows, dance performances, discos and bars
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7063 reviews
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Jan 25, 2025Home away from home
Everything was fabulous. This is our home away from home, now we are Jamericans!!! Thank you Nadine, Kelisha, Dakisha, sexy chocolate, Stretch, Jevon, Jason, Ruth, Bear, Goody and the rest I don't remember your names. We love you all and can't wait til we see you all again real soon. One Love- Mark and Cheri
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Jan 24, 2025Good weather, nice beach
We spent a week at this hotel. We arrived on New Year's Day, and there was a formal NYE dinner. It was alright, they have a nice buffet. Some food was excellent but some just mediocre. Even though the reception said there was no celebration, we figured out some celebrations on the beach at the resort next door-I believe that's their adults section, but we could just walk over. It was strange that the reception had no knowledge of that. The beach was not too bad; great for tanning, they have beach chairs and umbrellas. But we couldn't swim, it was really windy and there was no sandy patches in the water. We didn't want to walk through the rocks in the water. The pool was fine. A really big pool with a kiddie pool attached to it. There's also a swim up bar, they're all family friendly. Unfortunately we didn't have good weather, the water was chilly. We tried all of the restaurants; Japanese was great. We had a really entertaining chef who went above and beyond to make sure the entire table was fed and had a great time. Italian was also pretty good. The Smokey House had a very limited menu. The buffet was above average but not the best. There are two things that made our stay rather undesirable. The condition of the room we were given was quite poor. The flush was broken, anytime we tried to flush, the whole thing came off the wall. It was really outdated. Hopefully they'll consider renovating. The second thing was the unfriendly staff. This is our second time in Jamaica, and we were surprised by the grumpy staff. I'm not sure if it's due to being the New Year's week but the vast majority of those people should not be in hospitality. I don't think I ever received a "you're welcome" throughout our stay. They're extremely tip driven, if you don't tip, they won't even make eye-contact. We felt that pressure the entire time. The staff at the swim-up bar was rude and they just looked exhausted even at 10am in the morning. Hope they were just temps. The butler they assigned only cared about selling a time-share type of package. He insisted on sending us to a sales presentation. It was a 90-min presentation and we kindly declined a few times, then he offered gifts to make us go. We agreed but told him that we couldn't stay the entire time. He said it was fine. When we arrived at the presentation, the first thing we were told was we had to stay the entire 90-minutes. Who would want to spend 90 minutes at a sales presentation during their vacation? Very awkward and pushy people. We left within a few minutes. The butler was very unhappy and we never heard from him again. Please tell these people to stop pushing people to go to these presentations. Asking once is totally fine, but multiple times until we say yes is basically harassment. I get that they make a commission but his first priority should be our satisfaction, not making sales. Anyways, if you want to enjoy the nice weather, this place is fine but it's really a mediocre resort with limited amenities. We selected this resort based on the good reviews but looks like we got unlucky...
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Jan 22, 2025
Love it here
I had such a wonderful stay here in December with my family, it was my mums birthday and Kerry from members services went above and beyond for us! The staff at aunty rubys restaurant for breakfast and dinner were very attentive, especially chef Randy he also went above and beyond for us. I will definitely be returning.
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Jan 22, 2025Martin & Gina
When I arrived here I thought I was being punked., as soon as me and my wife checked in we were being hustled for money., asking to be part of some modified time share program which I felt was very rude since we had just checked in.and already paid for the trip and of course they wanted more money, after that episode we went to jerk hut and was treated like garbage they stared at us like we were zombies, did not greet us by using the common greeting of how may I help you, just a blank mean stare. This is not a five star its barely a three star. The elevator was making noises like it was going to break down we had a big roach in our room, chipped furniture mold in the shower. The safe was broke paint on safe numbers wires coming out of television. Tub dirty house keeping coming at four thirty pm to clean room. The owner Miguel Fluxa Rossello is doing a disservice to the customers who support his business this is false advertisement and a terrible place to vacation your resort ruined my wife vacation. Beware if you stay here.
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Jan 20, 2025
Trevaughn
The bellman Trevaughn is the nicest, most dedicated worker I encountered this vacation. He was always ready to take my mother and I between the resorts on the golf carts and always had a smile on his face! We needed directions to a restaurant and he gladly drove us there. We will be back
- AdvisoryJAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.SPRING BREAK POLICY: Bookings traveling in the months of March 1st,2020 to April 30th,2020 will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March 1st,2020 to April 30th,2020-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay. - Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.