Hotel Overview
Location
Waikiki BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
- Room taxes are included in vacation price.
- Minimum night stay restrictions may apply.
- Reservation changes may not be permitted unless authorized by the hotel.
- Room requests are not guaranteed and are based on availability upon check-in.
Resort Fee: A mandatory hotel-imposed resort fee is charged to all guests at hotel check-in or check-out.
Mandatory Resort Charge Inclusions (Subject to Change without notice)
- WIFI in room and across resort
- Outdoor Fitness Classes
- Movie Night
- Cultural Activities
- Local, toll-free, and credit card calls
- Unlimited DVD Movie Rentals
- 20% off Adventure Sail and elite beach package
- 10% off beach activities and services
- 2-day rental car discount or upgrade
- Waikiki Aquarium Free Junior Admission for ever Adult admission purchase
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
20355 reviews
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Nov 25, 2024Nice but not impressive
Although this was not an all-inclusive resort, as a resort, there are still some expectations that I have when traveling and staying at nice hotels and/or resorts. So here are my pros and cons about this Hilton resort. PROS: 1. If you don't want to, you don't have to leave the resort grounds b/c they have it all, from food to shopping and the pool/beach life. 2. The staff was always very nice and helpful. Two of the staff members were truly amazing, Sam and Fia. They were just very helpful and extremely nice. 3. The rooms were decent, nothing out of the ordinary. We had a decent view with partial lagoon view. 4. The Tapas pool had a DJ every day, so that was nice, and the Tapas bar had a different band playing each night. So there was a variety of music for all to enjoy. 5. The ambiance of the resort is also really nice. There are sounds of water everywhere, from the water fountains located throughout to the pond with coi fish to the ocean nearby. It is just a relaxing surround sound 6. You don't have to wear any type wrist bands which is great; however, the resort is also sort of open to the public as well since there is shopping and whatnot, so you don't know if ppl at the pool are resort or public, although you need a towel card to get a towel, but you don't necessarily have to get one. 7. They also have this towel container near the Tapas pool, just in case the towel person is away, you can use your room card to get a towel or 2. 8. The resort is surrounded by walkways and parks, so if you want to take a run along the beach or stretch and meditate in the park, there is plenty of outdoor space to do those things. CONS: For a resort, even if non-inclusive, it just lacked the basics that you would get at regular hotels. 1. You only got 2 bottles of water for your entire stay. I am silver and so I had a link to get these 2 bottles, but when I went to retrieve them, the concierge wasn't around so had to go to the Korean concierge desk, and you had to shoe the link and click redeem before you get the waters. I was having a bit of trouble with all the links I received to find the right one, but let me tell you she was holding on to those 2 bottles as if they were gold before she let me have them. I had to show her the link cluck redeem, and then she gave them to me, I understand protocol, but it was her attitude about it that was a turn-off. 2. For a resort, they didn't even have anywhere for you to fill up on water. Usually, a regular hotel would have water sitting out with fruit or regular for your enjoyment. Not here. There was no water refill to be found, not even a fountain. You had to buy them. 3. The restaurants on the grounds were expensive for what they served. For instance, I paid $30 for a lox bagel. They give you a good amount but at the end of the day it was a bagel. So you had to go off campus to find cheaper food. 4. Wasn't that many activities for you to do. They had yoga and stretching classes on once a day at 630a. So if you missed it then oh well. And they had a lei making class also only on certain days and only once that day. 5. To get a de ent price on any other activities such as sunset cruise, a luao, hike etc you had to listen to a presentation for 2 hours, or you could just book it with a company off campus. 6. The campus is basically a shopping mall, there is everything thing there from Louis Vuitton store to Pandora, to other local shops and restaurants but you will pay premium prices. For instance I went to Pandora at the International mall first (b/c I didn't notice there was one at the resort), then another day went to the one on site and it was $30-$45 higher than the one at the mall. B/c it's an affliation location they are allowed yi upcharge, which is crazy and you won't get the sales there either. Pandora was having a 30%off sale, but not in the one on the resort. 7. For this size resort, the pools were small, and the cabanas they offered were laughable. No one ever got a cabana, not one time while I was there. And they had pool chairs packed in and no umbrellas, so if you didn't want to be in the sun, it was hard to find a shady spot. 8. The beach was nice, but unlike other resorts, you had to rent the chairs as well. From my understanding, they could only occupy a certain amount of space on the beach, but with that, they didn't even have a roped off section for the resort chairs, so that it could be first come, first serve. To have to rent beach chairs, I thought, was ridiculous. 9. I always clean and wipe down my hotel rooms when I fist arrive, and I always run water through the coffee and tea pots/dispensers. However, in my room, I ran water through the dispenser and it was brown and had coffee grounds so I ran water through it again b/c that's not abnormal, however with this dispenser I ran water through it for 4 days several times a day and there was always coffee grounds in it an not a little but a lot. So that said to me they NEVER clean those things. I finally called for a new one. I wanted to make tea and didn't want grounds in my tea. All in all, it was ok, but not like I have to stay here again. Although the staff was very nice and accommodating, it just didn't make up for the lack of basic things. I think the resort was missing. And to charge a resort fee, to basically have small pools and cabanas from the 70's was just unacceptable. The food also was so great that it should be so high in price. I truly just felt like I could have stayed in a regular hotel and had the same experience. The property is nice, but my overall experience was just mediocre at best.
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Nov 21, 2024Hugh resort! A lot to do!!!!
The resort is hugh and very nice hardworking staff members. There is a lot of shopping in the area, example: Louis Vitton is on the property as you pass from restaurant to pools. It’s centrally located between the beach and a main walking strip. The beach is like a public beach that you can walk directly to right outside of the hotel property (safe for the kids because no streets needed to be crossed, etc. to get to the sandy beach. There is another entrance from the harbor area, which gives you a spectacular view of the sunset backdrop. Note: Parking is terrible and expensive. Not the hotel’s total fault, because the whole area is total stop and go traffic around 5pm. But, there are plenty of valet parking attendants to get you in and out at about $78.00 daily. Regular parking is only $10.00 cheaper, so why not go for the convenience and help the attendants out a little w/ a few tips!
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Nov 21, 2024Charged to book tours and activities
The hotel was wonderful, clean, friendly, and covenant. However, be aware that the tours and activity service is not a free service the the patrons. When in fact, they add a whopping 40% fee for booking anything for you. Being a hiltons honor member for years, this was disappointing and embarrassing when I was telling others about the trip and the cost to find out I paid $20 more and to add insult to injury, i tipped the person who booked me!
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Nov 20, 2024MOST FRUSTRATION STAY EVER & HILTON DID THE BARE MINIMUM & TOLD US TO GO AWAY WITH OUR FRUSTRATION.
This was the worst experience we had ever stayed at anywhere. They mistreated their labor workers and guests suffered while staying there. Guests woke up to drums, chants, horns, all the noise the strikers came up with from 6AM - 10PM. They walked around the perimeters, included the beach, to disturb peace, blocking traffic. Guests had to emptied their trash out the hallway and hoping it will be taken away (most morning it was filled up to piles), restocked towels from certain floor, if guests ran out of shampoo, go buy it from store. All these, and guest paid full price per night. Cost us thousands for this “paradise trip” and only for it to be ruined by Hilton mistreated their employees. When I called for compensation, they refund a night out of 5 and told us to be happy. We are Diamond member for long time and this is how they treat their members then you know they certainly won’t care at all about you should you not happy with your stay as a one time guest. Definitely stay away from corporate that can’t treat their employees right. They certainly are thief.+ $300/night, parking $80/day yet couldn’t pay their labor workers right. Don’t risk your vacation leaves, long hour flights, and thousands and thousands of dollars to stay here, even if their prices are the cheapest hotel, still not worth the long hrs flight here for being disturbed and not heard from the hotel. Who knows, dirty bedsheets and towels because their labor workers are still not happy with under paid and under staffs. We called it the last stay with Hilton anywhere and moving forward to Marriott hotel chain. We were loyal with Hilton for their perks of upgrade, but this one time ever contact them about our stay and being mistreated, not worth the risk of future mistreatment. At least with Marriott, they see us as valuable guest.
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Nov 18, 2024
Inconvenient, unprofessional, unpleasant, disappointted, and frustrating stay!!!
A total of 10 of us saved money all year long to go on this once in a lifetime trip to Hawaii for my daughter's 40th bday on Oct 3-7, 2024. This trip could be compared to National Lampoon's Family Vacation! The worse experience ever!!!!!! Most of the resort employees were on strike the entire time we were there. We did not know this till the day before our trip. Checking in took 1 1/2 hours! Only 1 registration desk and 2 people to check in all the people staying at their different towers (separate buildings) of their property. It was insane! Then, we were all so disappointed in our rooms. They were outdated, small bathrooms, bird poop all over the lanai and railings, carpet was so worn, and walls in need of new paint. We also find out there will be no maid service. Everyone is instructed that they need to get their own towels, toilet paper, and trash bags daily. The resort would supply each tower with what floor to pick up these necessities. That there would be a table where everyone for each tower is to come to. Well good luck with that! Everytime we would go to the floor they were always out of something, especially the bath towels! We called down to the front desk and had to wait 45 mins for somebody to answer the phone, just to be told that room service would bring up more supplies to that particular floor sometime during the next few hours. Keep in mind, that table of supplies needed to supply all those people in each tower. People were hoarding supplies therefore depleting supplies for the rest of us. This was so inconvenient and so frustrating! Trash bags were piling up by the elevators as that is where people would bring their trash out to so that they can be disposed of. Family members staying in their room had problems with their shower knob. It was stuck on hot water only. They tried calling down to the front desk and nobody picked up. They walked down to the front desk and had to wait an hour just to request a maintenance man to come up and fix their shower. The front desk told them that most of their maintenance people were striking. This was on day 1. Nobody ever came to fix their shower the entire stay. They had to take very fast showers as not to scold their skin off. Then you have the constant shouting and chanting and drums beating and loud speakers from 7am till 10pm every day, every part of the resort. Even at the beach where you want to relax and hear the waves. This was impossible. The striking employees wanted to be heard and seen. Boy were they! There was no sleeping in and no sitting out on your lanai to enjoy the peaceful ocean views. No calmness at the beach. All you heard all day was the noise! Noise! Shouting! More noise! This was a total nightmare. So other family members staying in a different tower had no water on Thursday Oct. 3rd for a few hours. That means no using the restroom and no showering. You talk about inconvenient. The saddest part for us was the luau we scheduled there at the resort to celebrate my daughter's 40th birthday. It was supposed to be on Friday evening out on their private beach with fireworks and buffet. The true luau experience with good food and a show. Well because of the strike the resort called me a day before our trip to tell me it was cancelled. They could reschedule us to the Thursday luau. But this Thursday luau is on the roof top (so no beach atmosphere), no fireworks, and the longest wait ever for our table (which was the very last table) to be able to come up and get our food. Well guess what? They ran out of food!!!!! None of us at that last table were able to get anything of substanance! It was all scraps!!!!! We find out the kitchen staff did not make enough food. I cried with disappointment. So here we are at a "buffet" that you would hope to get some delicious food and second helpings but we didn't even get first helpings!!!!! I had to fight with a manager to refund us 1/2 the money! They would not give the full refund! That is unprofessional, unfair, unpleasant, upsetting, and unbelievable! Shame on Hilton!!! It was just one problem after another with the strike going on at this resort! You couldn't complain unless you wanted to wait another 2 hours at the front desk because they were short handed and couldn't do anything about it anyway! On the day of check out, the registration desk had signs everywhere that they will not check anyone out at the desk. They had to check out on-line or by the phone only! They did not have enough people to handle all the complaints people would want to express when checking out! This just made things worse! Well I stood in line for the 2 hours to make sure my voice was heard. I did not want them to charge me the resort fee for the trouble we experienced and especially since there was no house keeping and no comfortable quiet stay. I knew once I got back to my state that it would be hard for me to fight the Hilton to get a refund of any kind. I made the manager take off the resort fee right then and there before leaving. When we all got home, all of us sent Hilton our reviews and dissatisfaction via email. It took weeks for them to respond. We all asked for a refund or at least honor points. If we didn't constantly complain and keep sending emails, we would never have gotten anything. I think this is terrible on Hilton's part. They darn well knew about the strike and all the problems it caused this resort. They just didn't want to compensate their customers for their problems! We did not get a full refund. We were able to get a few Hilton Honors points which I still feel was not enough. We saved and saved all year long for this trip. Our first time there and to experience such a horrible time was not good business practices at all for Hilton! I understand the workers needed more money to survive and I don't blame them for striking. But I do blame the Hilton for not getting in help from any other way they possibly could. This was just so inconvenient and unsettling! It spoiled our entire trip! Regardless of the strike I still feel the resort was less than expected. Like I said, it had very outdated rooms. Such a disappointment all the way around!
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