Hotel Overview
Location
Riviera Nayarit - BeachProperty Information
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Hotel Details
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13424 reviews
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Nov 28, 20249 nights
Stayed 9 nights in room 3302 which was the Panoramic Ocean View Suite/Governors Suite. We booked through Wyndham as we were diamond members and when we arrived we asked if there were any upgrades associated with diamond. Room couldn't be upgraded as then they would have to put us in the Ambassadors suite which is reserved for Travel Club/Family Selection members. But, they did give us red VIP bracelets which allowed us to book as many dinners in the restaurants as we wanted and we could prebook over 24 hours in advance. It was a nice touch. Room itself was great for those days we were a bit hungover, and those nights you just wanted to chill and sit in the hot tub on the balcony. Room was clean, always stocked, great housekeeping staff. Bed and pillows were all good and lots of towels. Two tv's but 1 was on the fritz. We didn't bother with it as we weren't in that room at all. Bartenders were great as were the housekeeping staff Food in the 4 restaurants were all excellent with the standout being the lasagna at the Italian restaurant for me. Asian ice cream was also excellent. Pools were ok but the beach was a lot of fun as was the ocean pool Downsides were the location needed a good cleaning around the adults pool, and our hallway to our room had bird feces on the wall that kept accumulating without being addressed. We enjoyed ourselves though
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Nov 27, 2024
Relaxing getaway down time around the adult pool and beach
Enjoyed our stay very relaxing. Great staff and service. Food was very acceptable. Adult quiet pool got a bit crazy with conflicting music at times. Great beach a surfers paradise. Lovely garden paths to escape the mussel. Loved our bartender Bernardo!
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Nov 27, 2024Great Resort
Great resort, lots of food options, great drinks, staff was amazing, can't wait to go back and explore the culture.
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Nov 27, 2024
Great Bartenders
I have been coming here 1-3 times for 15 years. There are a few long time employees that deserve recognition. Specifically Bernardo, at the adult pool bar and Antonio at Fizz, the beach bar. These guys make the experience special. There are fun and cheery and provide great costumer service. The embody the true feel of a Mexican beach vacation. Great work Bernardo and Antonio!
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Nov 26, 2024Not what you see in pictures
The hotel itself is old and not renovated, facilities aren't kept up clean and neat looking. Rooms lack good air conditioner units, bathrooms don't have any natural light or ventilation. The bed wasn't comfortable and the mattress was sinking on both edges. The only good thing about visiting was having the opportunity to spend most of our time out of the hotel for activities in the area. You definitely don't get what you pay for an all inclusive hotel, food was subpar at any point and location, drinks are extremely diluted and all their sodas are flat.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.