Hotel Overview

Take the fiesta to the Caribbean Sea with the All Playa Experience, featuring a themed beach party every day of the week honoring the world’s top beaches. If you've been looking  for a way to make a splash, plunge into one of the resort's swimming pools before diving into a variety a variety of exciting activities for adventurists of all ages.  The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen club.

For a fun-filled grownup getaway, book your stay in the Select Club Adults Only section (ages 18+), with its own pool, bar, exclusive breakfast buffet and access to upgraded amenities.

When you feel hunger pangs, you can chow down with the wide variety of restaurants like  the Cupcake Café, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffet, Mexican cuisine at Gourmex, and so much more. In the evenings, head to the Gran Plaza for cocktails and a show under the stars.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 40 miles

Property Information

Year Built: 1996
Last Renovation: 2012
Accessible rooms: 4
Floors: 3
Total rooms: 819

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Spring breakers are not allowed. Minimum check-in age is 18.
Advisory The environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 24860 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The wait staff was the best part of our experience. Thank you Karen and David.

    Karen and David were very attentive to our family needs. They kept replenishing our drinks and were patient with the kids. The food was adequate but nothing extra special. It was a nice experience to sit and eat rather than go to a buffet so we will try it again at Restaurante Frances.

    Nov 10, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great service at sit down restaurant.

    Service at Sandos is excellent. Frances am Meserus, Juiv Yumibet, and Cupitan Maria always provided an excellent experience at breakfast. Highly recommend if you are not into the large buffet breakfast. Simple ordering, food arrives hot. (By the time you get to your table at the buffett, your food is cold).

    Nov 10, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Hotel is an excuse for robbery and exploitation - never visit this hotel !

    Having travelled to many hotels across the world, and 4 times to Playacar in Mexico - I can safely say this was the worst hotel experience I have ever had. Start with the positives: - The family rooms are ok - they are big enough for 2 adults and two children - The buffet food at breakfast and lunch is decent Now the negatives: - The hotel is a front for robbery - they will exploit, rob and hold you hostage on departure. In my case (and I am not the only one), the hotel claimed I had not returned hired push bikes - which I know for a fact I had - and they would not "release" my family from the hotel until I paid an extra $280. Now I know we hired 3 bikes for 90 mins - and I know we physically returned them all (I was there and did it). They waited until check out and then hit me with a $280 bill 9 days later. No evidence I had hired the bikes or not returned them - no manager or supervisor available - just the "you need to pay or we won't let you leave" speech. I might expect this in a Mexico City B&B - but not an alleged 4 star hotel in Playacar. Obviously exploitation and robbery. You can't leave the hotel without a "pass" from reception - the coach driver won't let you on the bus. - Unless you pay for the "Royal Elite" package - then there is no entertainment for the family. My kids are a bit older so we survived - but if you have younger children, there is nothing. For the price you pay, that is simply not acceptable. My advice is to go to any of the Rui's on the same resort - Yucatan is great. - The hotel is aging - there is cracked paint, dirty corridors, it needs a refresh My advice if going to Mexico Playacar - go to ANY hotel rather than this one. All are better value, better entertainment and they don't rob and exploit you.

    Nov 05, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Great beach.... however

    The beach is EXCELLENT. The food in general is less than par. They use salt as a cover for everything. Many of the staff are very nice. The facility is aging and needs a multitude of repairs. There are never enough face cloths or bath mats to restock the rooms, even when asked, regardless of room category. There are only butter knives except at the steak house. CONFIRM everything yourself with the hotel; do not depend on 'requests' sent by any planners. I found the beds comfortable but not everyone in our party did. WIFI is questionable or not available in the rooms. Be careful of the market sellers.

    Nov 03, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Great beach wonderful staff food has a great deal of room for improvement

    This was a return visit to Sandos Playacar. We stayed for eight days and unfortunately during this time and Atlantic tropical cyclone hit Playacar. It rained and there were thunderstorms almost nonstop for approximately 96 hours. I felt very sorry for the resort staff during this time So the good points, the staff were amazing! Always friendly in particular -Domenico who greet you as you arrive as you leave the hotel was amazing. -The check-in and checkout procedure have been greatly improved -Samuel and Lizbeth were wonderful when serving us breakfast and lunch. -Ruben, who helped us with our bags. Our room was fantastic. Great ocean view and wonderful interactions with wildlife in the morning while I did my morning, martial arts and meditation practice on our patio. For anyone who likes beaches, the beach at Sandos playacar Is excellent However the food at the resort while improving is still not very good. The salads at lunchtime were excellent and there’s certainly no shortage of choice however, the major problem is the food is far too salty and over spiced I’m not talking about Mexican heat. I’m talking about heavy handedness in the kitchen with the spicing of the various foods. There is no subtlety in what is being prepared which is fine if all you want is to fill your face! And I love the food, but for anybody who has even a hint of foodie about them, the food at Sandos playacar has a lot of room for improvement

    Oct 31, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.