El Dorado Maroma, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8665 reviews

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  A Wonderful Experience

  We stayed at the Hotel El Dorado Maroma for a week, and thoroughly loved it. The Hotel was beautiful, and located on Playa Maroma, the most beautiful beach with amazing white sand. But what set our experience apart was the staff. We were welcomed with open arms by our consierge, Elizabeth (Eli). She took excellent care of us from the moment we arrived, until the moment we left. She booked all of our dinner reservations, advised us about available excursions, and took care of any questions that came up during our stay. A very nice lady with a warm sense of humour, and genuinely wonderful! The dinner reservations included a Mexican dinner on the beach, a very interesting beach dinner with entertainment for Earth Day, and lots of great food at all the different restaurants. We enjoyed our breakfast every day at Papitos restaurant. We had Carlos as our host on most days, and what an amazing guy! He is a real credit to the resort, super friendly, quick service, with a great sense of humour. We looked forward to seeing him every morning - even if we weren't seated in his section, he'd always make time to stop by and ask how we were. The beach was really beautiful, the white sand was just incredible and so relaxing. Once again the beach service by the various staff was always 10/10 excellent. We met a lot of nice guests at the resort, everyone was so friendly. We loved our trip, and look forward to visiting the resort again. Thank you for a truly wonderful experience!

  Mar 27, 2025
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  Beach, Sun and Relaxation!

  So very relaxing! My husband and I stayed in this beautiful hotel for 14 nights! Maroma's beach is large, beautiful and very well maintained. The staff at Maroma are amazing, always willing to help and always smiling. The 5 restaurants all have beautiful views and great food, something for everyone. Room service was always on time. Shout out to Rafael, the beach butler, who always was trying to please and help. Julietta, an outstanding butler, personable and helpful was always there if we needed something. Staff was busy cleaning the beach, guiding the extra curricular activities at the pool, serving guests, transporting guests via golf cart. If you want to choose a stellar, relaxing boutique vacation in Mexico with great security, this IS the place. Book this and enjoy!

  Mar 26, 2025
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  Excellent stay!

  From the moment we were greeted at the Front Lobby we felt welcomed! Dennis took care of our check-in process, booked our member events and took us to the new taqueria for lunch. Our butlers, Enrique and Juliette were quick to introduce themselves and take care of meal reservations. We spent most of our time at the pool with excellent service from Bets and activities with Marco and Jerik. The foam party was a blast, the best of several we have participated in! A shoutout to some of our other servers and bartenders - Bartender Filepe, Martineona & Arturo. It is very easy to get around at Maroma, a short distance to anywhere you want to go. If I wanted a longer walk, I headed to the beach and walked the shoreline. So beautiful and relaxing.

  Mar 22, 2025
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  Definitely not 5 star.

  This is definitely not a 5 star resort. The rooms are ok but nothing special - our bathroom had a cracked sink and there was a background noise like a generator all the time. Towels seemed to be an optional extra - sometimes we got them, sometimes we didnt. If you like getting up at 6 this is the place for you as there is a severe shortage of sunbeds. During our first few days we were up early and people were sleeping on the beds to reserve them. Simple answer - buy some more beds. The plastic glasses used at the pools and the beach bar are disgusting and not washed properly. They are just dipped and reused. The restaurants.are something else. They make you re use your cutlery for each course and it is a lottery as to whether the food will come up hot, warm or cold. The service varied from very good to appalling. The food took so long to arrive for our last lunch that one couple were actually sleeping at their table. We complained and eventually our food arrived with cold fries. ( You would see food sitting on the pass for 15 minutes just being ignored by the waiting staff) You would expect the Mexican restaurant to be excellent - it is appalling with very few items on the menu all served in stone bowls. ( The food for the Mexican night was excellent) The entertainment is a mainly in front of the beach bar where there is very little seating and those which are available are stained and dirty. Most people sit on a wood planter around the palm trees. The acts are ok but nothing special. For example an hour and a half of a violin player appeals to very few people but certainly sends people off to bed early which seems to be the main goal. The evening bar is totally lacking in atmosphere and whilst it has a stage is only used if the weather is bad. It's like they don't want you to go there.

  Mar 22, 2025
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  5th Trip and Never Disappoints

  We always have a great time at EDM. This was our 3rd time staying in the Honeymoon Suite (Room 741) and it's got everything we need, plenty of space, a huge balcony and a water view. We used to request buildings 3-5 but now that the palm trees have grown so tall we request the buildings a little further back. We always request a top floor room and while this does mean 3 flights of steps, it also means a fantastic view. Plus we don't mind burning off a small portion of all of the great food and drinks. All of the restaurants are solid and we typically eat at Papitos for breakfast and also for some lunches. You're in for a treat if you get Arturo as your waiter as he is going to take good care of you and keep you smiling. When it's time to spend time doing what we're really there for, hanging out on the amazing beach, we look for Armando as he is hands down the best beach butler we've experienced at any El Dorado resort. The swing bar on the beach was closed for 3 days while we were there due to construction, but when it's open, Felipe is a great bartender. Also, if you head to Bar 24 for a drink or some snacks, Salome always takes good care of everyone and her memory of drink orders is incredible. If you have time for a massage at Naay Spa, do yourself a favor and ask for Whilmer. We did the elements dinner at Palafitos one night and our waiter Martin was one of the best waiters we've ever had. Great presentations during dinner and he even walked us around the restaurant and the different rooms which was neat to see. Our butlers this trip were Victor and Barnabe and they were both very attentive and responsive. We had actually had Victor 4 years before and he remembered us which is incredible. Lastly, I have to talk about our absolute favorite employee at EDM, Augustine. Augustine seems to do it all and with such a great attitude. He is typically at Papitos managing the breakfast/lunch crews, but he also does tequila tastings in the afternoons which is not to be missed, he managed the crew for our members dinner one night, and a few years ago he even managed our in room dinner in one of the beachfront villas. This man is the hardest worker at the resort and he does it all with a smile. We'll be back next month and can't wait to taste some more tequila with Augustine!

  Mar 21, 2025