More than All Inclusive, a complete Experience
- Welcome cocktail.
- All Inclusive bracelet.
- Concierge Service from 7 am to 11 pm.
- Entertainment options; night themes and nightly activities such karaoke, casino, bingo.
- Musical entertainment and happenings.
- Daily activities for children and adults.
- Kids Club and Teens Club.
- Free Wi-Fi in public areas.
- Specialty restaurants for dinner (reservations at Concierge is required).
- Domestic and international drinks in all Bars.
- House Wine selection.
- Take a Bite Deli offering coffee and pastries from the house.
- Snacks during the day, including appetizers at the beach and the swimming pool.
- Brand amenities in room.
- Daily stocked Minibar with bottled water, soft drinks, and beer.
- Daily stocked complimentary coffee machine service in room with regular and decaf.
- 24 Hours Room Service at additional cost of $6.00 USD per the service.
- Fitness Center
- Breakfast Buffet with healthy corner (low fat and gluten free meals), Mexican corner and Kids corner.
- All taxes and gratuities.
Resort Details
- AyamiPan-Asian Cuisine
- Hacienda El MorteroAuthentic Mexican Cuisine
- Lobby BarLocated in Main Lobby Area
- O RestaurantInternational Buffet
- Sky LoungeRooftop Bar
- Surfos Snack BarOutdoor Grill & Bar
- Take A BiteDeli & Coffee Shop
- The GrillGrilled International Favorites
- Time OutSports Bar
- 24-hour front desk†
- 24-hour room service†
- Air conditioning†
- Concierge desk†
- Fitness Facilities†
- Housekeeping†
- Luggage service†
- Pool†
- Room service†
- Wireless internet connection in public areas†
† Fees may apply
- Fitness center on-site †Add health and wellness to your trip with our fully equipped fitness center, which offers all of the following:
· Free weights
· Bench presses
· Treadmills
· Stair-climbers
· Elliptical machines
· Upper and lower body weight ma-chines
· Smith weight machine - Pool †three pools
- Spa †ETERNITY SPA
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6131 reviews
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Mar 18, 2025Good family trip!
Had a good relaxing trip. Edgar from entertainment was great. He always invited us to programs; beach volleyball, foam party, aqua aerobics, bingo and trivia just to name a few! The cabaret show at 10pm in the sky bar was great! We missed the fire show as we were in ala carte restaurant but i heard it was good. We hung out at adult pool mostly. Daniel the pool concierge was helpful with finding us chairs and umbrellas when needed. The kept pool clean, cleaner cleaned it every morning. I had no problem booking ala cart via app on phone at 8pm and i didnt wait 2 days i went to concierge and she helped me and even found us a cancellation for us that night. Buffet idk what people meant about out of food it was always full when we were there and i saw them refill. We ate breakfast around 8-830am and dinner around 7-730. The girl at the adult snack bar was always smiling and friendly when giving service. The waiter/bartenders. Pablo was my fave!!! Efren and Enrique always made she we were good with our drinks! All in all we had a nice time away which was our goal!!
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Mar 18, 2025
Great food, overall great experience!
Karla and Damien were lovely, food was great and the drinks were delicious! The rooms were nicely cleaned and the entertainment was so much fun, I looked forward to it everyday! Definitely would recommend this resort! For sure coming back next year.
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Mar 18, 2025
First Couple Vacation
The staff here was very accommodating! Kudos to Marco, Daniel, Edgar, Maria and Norma! It was my partner’s first trip to Mexico! He enjoyed it very much. We had a tropical view looking at the gardens and pools and a little view of the ocean. The food at the ala cartes were amazing! Big Portions. The buffet had lots of choices. We enjoyed visiting the turtles in the pond and looking for iguanas. See you again Krystal Grand Nuevo.
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Mar 17, 2025Reconsider choosing this “all inclusive”
They claim “a complete experience”, but it’s hardly a good experience. Upon arrival, you’ll have to wait two nights before you can even attempt to book a reservation at one of the three restaurants. And even then you won’t have any guarantee that you’ll get a reservation after that. The booking system opens at different times and available slots are taken quickly. Do not book a standard room. You’ll be disappointed. It’s tiny. No view. Of the 5 rooms in our group, not one had all the same amenities or equipment. Some were missing coffee pots. Some were missing towels. One had no shower door and one had a nonworking fridge. The buffet will run out of food, and will not be replaced. Don’t expect much. How it has so many positive reviews, I don’t understand. There is no premium liquor unless you’re an Altitude member. Pool side bar service is almost nonexistent. There are better options. Choose wisely.
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Mar 17, 2025Good week at the Krystal Grand!
This is a good hotel for the price point. We stayed in building 3 and the room was large and nice but a bit dated. We had a beautiful view from our balcony at night. When we checked in it wasn't overly clean (sand on the floor); and we had no towels. The refrigerator was also not working but we reported it, and it was replaced within 10 minutes. Towels were also sent up immediately. After the first day our housekeeping service was excellent. Hats off to Yanet! The grounds are beautiful and well maintained. The adults' only pool with the view of the ocean is beautiful. The pool/beach waiters are very attentive. It's the usual fight for loungers around the pool and on the beach. We noticed lots of loungers with towels that sat for hours unoccupied. Reservations in the a la carte restaurants are hard to book unless you pay for the Altitude upgrade or don't mind eating late - like 9:00 pm. The buffet is good but repetitive. The wait staff is excellent, I wish I took note of names, but Luis at the buffet stands out. The coffee shop is very busy in the mornings, with a 10–15-minute wait with only one server working. There is a OXXO and pharmacy out in front of the hotel which was convenient for snacks and sunscreen. It's a cheap Uber ride into Bucerius which was fun for a day trip and an evening to watch a hockey game. Overall, we had a great week with friends at the Krystal Grand.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type and the Wholesaler herby acknowledges this policy.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.