Resort Details

Dining
OnSite Dining
  • Bars

    Elefante

    Tortuga

    Select Club Oceanfront

    Theater Bar

    Manglar

    Sirena

    Mapache

    Sport Bar

  • Various Lounges/Bars
    - Lobby Bar
    - Lounge Bar
    - Bar Plaza
    - Sports Bar
    - Beach Bar
    - Swim up bar
    - 2 pool bars
  • Various Restaurants

    - La Laguna, International buffet. Breakfast, lunch, and dinner.
    - La Toscana, Italian buffet for dinner and international buffet for breakfast.
    - Las Mascaras, Mexican buffet. Dinner.
    -El Templo, Oriental a la carte, Dinner, Reservation requiered
    -La Riviera, Mediterranean a la carte, Dinner, Reservation requiered

    -Los Lirios, Steakhouse a la carte, Dinner, Reservation requiered

    -Fogo do Brazil, Brazilian a la carte, Dinner, Reservation requiered

    - Los Lirios, Steakhouse a la carte. Dinner.
    - Fogo do Brazil, Brazilian a la carte. Dinner.
    -NIDO – TAQUERIA

    Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.

On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Game room
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box
  • Sauna
  • Shopping mall†
  • Spa
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Internet Access
On-Site Wedding Services

  • Make your dream destination wedding in Mexico a reality. For more information and to learn about the wedding packages offered, please contact the hotel directly at weddings.mx@sandos.com. Our professional and experienced Weddings Team will customize your entire destination wedding in Mexico, providing you with the unique and memorable experience that you deserve.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Chikipark
    Chikipark is a vibrant, age-tailored kids zone featuring indoor/outdoor play areas, a kids-only splash park, arts & crafts, beach games, eco-educational programs, and entertainment—all included in your stay. Ages 4–10 enjoy signups in the morning and supervised activity until 8 PM. Special measures ensure safety and allergies are monitored, while babysitting is an optional extra for younger children.
  • Direct access to a beach
  • Fitness center on-site
  • General

    Water park at Sandos Caracol Nature Resort & Water Park has traditionally been closed every Tuesday for maintenance and cleaning. 

    We will be changing the scheduled maintenance day. The water park will now be closed every Friday for maintenance and cleaning, rather than on Tuesdays.

  • Hot tub
    There is 1 outdoor hot tub.
  • Motorized Water Sports †
    Water Sports Center
  • Non-Motorized Water Sports
    - Snorkeling equipment
    - Windsurfing
    - Kayaking
  • Pool
    There are 2 pools on-site.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court
    There are 2 tennis courts on-site.
Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.
On-Site Attraction
  • On-site Entertainment
    * Disco (from 23:00 – 02:00)
    * Theater
    * Family program
Off-Site Attraction
  • Xcaret
  • Xel-Ha
  • Tulum
  • Chichen Itza
  • Other Local Attractions
    Sandos Caracol Eco Resort & Spa hotel is located on a beautiful white sand beach on the exclusive Riviera Maya, at only 45 minutes from Cancun’s International Airport and just 15 minutes from downtown Playa del Carmen. It lies on an extensive natural area at the edge of an exotic jungle surrounded by cenotes, mangroves and natural lagoons in an ecological environment for those who like to live in harmony with nature.

† Fees may apply

Guest Reviews from Apple Vacations Customers

Hotel Advisories
  • AdvisoryThe Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental / Sanitation fee: 33.94 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryAs such, from Sunday, September 7th, the adults-only Select Club areas will be temporarily closed for a refresh; booked guests will be seamlessly relocated to strategically placed Eco Family rooms near the adults-only K'iin Beach Club and Riviera Restaurant, with the Tortuga Pool reserved for adults and all other adult services operating normally to ensure minimal disruption.
  • AdvisorySandos Resorts is offering two kids (ages 3–12) free at Sandos Caracol for bookings made Oct 17–24, 2025, for travel between March 1 and Oct 29, 2026, when sharing a room with two paying adults. The Select Club has fully reopened after renovations, and all amenities are operational. Riviera Restaurant and Tortuga Pool have resumed regular services.
  • AdvisoryWater park at Sandos Caracol Nature Resort & Water Park has traditionally been closed every Tuesday for maintenance and cleaning. We will be changing the scheduled maintenance day. The water park will now be closed every Friday for maintenance and cleaning, rather than on Tuesdays.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:
    Check-in Policy:
    Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.