Secrets Akumal Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13572 reviews

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  A must stay at resort!

  Best Secrets we’ve been to! We are on our 4th secrets resort and this one blew the others out of the water! Tropical and perfectly maintained grounds! The staff were absolutely incredible and the rooms were beautiful and up to date. This is the first resort we plan on visiting again.

  Mar 17, 2025
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  Secrets akumal is a great relaxing and exciting vacation!

  My husband and I stayed at Secrets Akumal from March 8 – 15, 2025. We had an amazing vacation and would definitely return to this resort. We are also Unlimited Vacation club, non-preferred. I think it’s important to highlight what type of vacationers we are. I am a very active vacationer, I love being in the water, participating in the activities offered by the resort. My husband is happy to sit in a beach chair and read through 5-6 books while sipping on local beer and occasionally going in the ocean and pool. I am going to go through all the aspects of the resort/vacation in this review THE ROOM We were in room 9114, a junior suite swim out. The building is located at the back of the property. The room was huge (for my standards) Lots of drawers and space in the closet. The TV had several US channels and a few in Spanish. The bathroom had a very large jacuzzi tub (which I used for my wet gear). The walk in shower came with very nice large bottles of bergamont smelling shower gel, shampoo, and conditioner. There was also lotion on the sink. I used all of these and they were good quality. I do think that the towels were a little rough/scratchy, I wish they had been softer, but I don’t typically encounter super soft towels at resorts. Housekeeping did a great job of replacing towels, making beds, and turn down service every day. My husband used the swim out pool almost every day, he would come back to the room early and hang out in the pool and read because it was out of the sun. The pool got direct sunlight during the day so by the late afternoon it was a comfortable temperature. THE PROPERTY This is one of the most beautiful properties I have been on, largely because there is so much wonderful landscaping. It feels like you are in a jungle. We saw raccoons, coati’s, snakes, iguanas, and several bird species. There are also a lot of little ponds with fish around the property. If you like taking a lot of nicely posed pictures, this property really provides a great opportunity for that as well. I have no sense of direction so it took me most of our time there to get the hang of which path was the most efficient way to get from our room to the beach and back, that being said if you are in a closer room, you may not experience that, but I encourage you to walk around and explore the property none-the-less. THE STAFF The staff are super friendly and helpful. They are courteous and will always ask if they can help you in any way. They are very formal, which is appreciated. Our Concierge was Jose, and he was awesome. I had a few questions throughout the stay and he was very prompt in getting me an answer. One day I asked him about getting postage stamps as a gift for a family member and he went on his day off and bought me stamps. That was above and beyond and I was very grateful. The entertainment staff blew me away with how friendly and engaging they were. The resort provides TONS of activities and I took full advantage. I want to highlight Carlos, Javier, Gina, Carla, Arantxa, Mayra, Octavio and Oliver for really making me feel very welcome and excited about the activities. Gina helped set up a doubles volleyball game with me, Octavio and Oliver, which was very thoughtful and I sincerely appreciated. They are some of the most dedicated activities staff I have encountered at a Hyatt property. I also give the entertainment staff a lot of credit because they walked around and encouraged the guests to participate, but didn’t make you feel bad if you didn’t want to, not an easy thing to round up participants. The service around the pool/beach areas was spot on. They were very attentive and often remembered what you drank from day to day so it felt like the staff really paid attention. THE FOOD I thought that the selection of food options at this resort was very strong and overall very well done. My husband commented that the ribeye steak at seaside grill was one of the best steaks he ever had. I thought the steak at Bordeaux was also really wonderful as well. The buffet had a great section highlighting Mexican cuisine so I tried chilaquiles and tamale. The fresh fruits and juices were also really refreshing. We really enjoyed the hibachi, I know those happen in a lot of places, but it was a great show and the food tasted wonderful as well. We also really appreciated all the food options at lunchtime around the pool as we typically didn’t want to change into dry clothes to eat. DAYTIME ENTERTAINMENT As I said before the staff were amazing, but the amount of different offerings was also quite amazing. They had activities about every 30 minutes to an hour. From Spanish lessons, aquafit, volleyball, “crazy games in the pool”, art activities, bracelet making, sushi lessons, there were TONS of ways to participate. There was also no pressure if you just wanted to relax. NIGHTTIME ENTERTAINMENT The nighttime entertainment came from outside companies and it was well rounded. There was a pirate show with fire performers, different dancing presentations, “The voice”, a beatles show. Afterwards there was dancing in the disco as well. Some of the shows happened with an outdoor dinner element which was pretty nice and the food selection was very good. BEACH AREA The sand was super soft, but there were some rocky areas so consider water shoes. This time of year there is a TON of sargassum, they shovel it into trucks and take it away. That happned mostly on the really windy days, which is also common for this time of year. Just be aware you will see a lot of seaweed. SEALIFE IN THE IMMEDIATE AREA I snorkeled once (because I dove 3 days) and there weren't a ton of fish in the swim area, but if you pay to go with a guide in the conservation areas, I was told you would see a lot of turtles. The most wildlife in the immediate area was towards the end of the resort by the buoy line, but you can't go past that because it is a protected area. We would definitely come back to Secrets Akumal in the future because the resort is very well rounded and has all the elements I enjoy in a vacation. I also appreciated that there was a dive shop up the beach and I felt very safe walking there. Thank you to everyone for making this such an excellent vacation for us!!!!

  Mar 17, 2025
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  Secrets Akumal has it all!

  Wow, what a place. Took my wife here on a company gathering. The resort nicely blends the facilities into a natural feeling tropical environment but with more than all the amenities. The staff are super attentive and everything you want to do becomes effortless. We really enjoyed our stay.

  Mar 17, 2025
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  Secrets Akumal not exciting

  Hotel was beautiful and the food was amazing and the staff was welcoming and helpful! The pool police was annoying They have pool rules you can’t leave your belongings on the lounge chairs up to 40 minutes unattended.they will take your belongings to lost and found . And replace the towels with new ones and another couple or person in that spot ! I usually never had any issues in all my travels in the secrets resorts ! But this one takes the cake ! I arrived the next day I got up early to get some longe chairs by the pool . And I got stopped by pool police and stated hello are you seating there on those chairs I said yes ! He was like oh you can’t just leave your seats like that unattended we have Rules !! I acknowledged him I see the rules and I didn’t answer him ! I stated are we 5 years old up be scolded ? I just sent to get something at the cafe I was furious.and I let the staff at the cafe that the gentleman was scolding me ? They were shocked and they said don’t worry about people hold seats all the time ! Btw it was bday that day ! I was angry all day ! And I was supposed to have conceige and he didn’t attend to me much ! My room should I’d been decorated fir my bday and a cake He gave an excuse he has medical issue with another guest and was busy all day . He wasn’t very informative and didn’t assist in making my stay extra special. That’s fine I don’t need pampering like that .but not cool when you don’t come thru . That’s the only bad experience I had on the resort . The evening shows were on 30 minutes long . It’s not lively like the other secrets hotels .

  Mar 17, 2025
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  10/10 Resort

  Absolutely beautiful resort. Great food, great drinks, nightlife options and easy access to several local excursions. The water there is crystal blue and the white sands were soft. The resort events were varied and enjoyable. 10/10 would recommend, I will be returning.

  Mar 17, 2025