Hotel Overview
Location
Samana - BeachProperty Information
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Hotel Details
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8403 reviews
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Dec 04, 2024Samana, Bahia Principe El Portillo, perfect resort for us
Our vacation was perfect. We had to change room on arrival and got q renovated one building 26, second floor. Personnel working at the resort are very friendly and will do everything to make your stay perfect. Beach is unbelievable, long to walk, water calm and warm, lots of fish when snorkeling. Food is just perfect also, lots of choice and very tasty. Will definetly go back.
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Nov 21, 2024My stay was terribly disappointing
Let’s start at the beginning Harassment to tip at the airport Bus to hotel has a tire problem so we need to change buses Payed for a junior suite but was given a room ( this was fixed the following day after complaining) New room better but.. ceiling looks like it will com Dow, toilet won’t flush, air conditioner not cool even at 15 degrees Celsius Food at buffet boring and repetitive Starving cats What looks like sewage from the hotel and city flowing into the ocean. Drinks / wine not drinkable. Positives If you can tolerate the plastic bottles and other debris killing the marine life and coral and you ignore the what ever it is being flushed into the ocean. Then the walk on the beach can be pleasant. The house keeping ladies are the sweetest. The front desk staff are very pleasant and helpful. The specialty restaurant staff were amazing. I will not be returning to this hotel.
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Nov 21, 2024
nice resort. Staff hard working very under staffed. Bar areas poorly managed.
I am writing this review poolside. I’ve been here for five days with my beautiful wife . resort is very clean. Staff is very nice. Food is good. Please bring your own large cup. I am very patient and usually very easy to please however Long lines at the bar. There is one bartender per bar. 200 patrons in pool area two bar tenders. Waiting for a drink is 20 minutes. extremely poorly managed bar area. Bartenders often have to resupply their own bar and clean their own glasses. Managers would be terminated for very poor customer service in normal setting. managers unwilling to help staff when overwhelmed by customers. Beach is very beautiful. You can walk off the resort. Security signing people out at both end of the beach. you must sign in when you return. Saturday night beach party was a lot of fun. Resort overall would get a four star however service at the bar is terrible and poorly managed.
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Nov 16, 2024Save your money
Rooms are horrible. Mold everywhere. Everything stinks of mold. Disgusting… Service: staff won’t move if you don’t give them a dollar. Can sit there the whole diner with just one drink unless you tip. Beach: careful, don’t injure your feet trying to sweep around the corals that are everywhere and that are impossible to see when even a little wave is present. Food: ok selection but all three of us had upset stomachs multiple times. Does not worth the money - would never ever come back.
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Nov 08, 2024Beach with many palms. Sea with reefs, rocks and fishes.
We spent 9 days on this resort in the end of October. Resort has good beach with possibility to walk longtime in both sides outside of secure territory. There are many reefs in the water. You need to be careful during swimming, it's not possible to swim along the beach even for hundred meters due of rocks, but many fishes are always close to reefs. Needs to take snorkeling gear and maybe water shoes to protect your feet. The sun was not such strong as in Punta Cana in the same season; we didn't even burn. But 30 and 31 October were too rainy and we spent our time in the bar and in the lobby. We visited two restaurants: Fish Market and Brazilian Meat resto, they were fine. Meal in the buffet was fine, but after 4-5 days I already didn't know what to eat, every day was same meal, but fruit were fresh and testily. The alcohol drinks were simple, if you want something good need to go in the sport bar. The resort has good entertainment team. They are always have something for you. I did aqua fitness in the sea and in the pool. My son plaid in the volleyball. We took snorkeling excursion from the resort diving center to one island with visiting two beaches. Fishes on the resort's beach were better than in the wild water. First beach was amazing, but later rain was starting and we skipped second beach. I enjoyed of the motor boat trip, but some people had seasick. Our room was in block #9 and everything was working, except safe for money and documents didn't work. Our friends had smaller (and cheaper) room in the block #6 with some broken electrical outlets. In last rainy days humidity was too strong and all our clothes were wet. On the beach close to 4 - 5 p m some beach sand fleas are starting to bite. More rain more sand fleas. I was bitten by them to much, but not my friends. They are leaved sea beach lit bit early; we were often on the beach to six. The beach towels exchange point close close at six. Needs to take anti mosquitos spray OFF. We were 5 times on Cuba, 3 in Mexico and it was our 4th trip to Dominican Republic, but first in Samana region. By my opinion this resort Is more for the seniors and for the people with kids. As for me it was overcrowded, specially in Thursday, Friday, Saturday, when Dominicans come for the weekend. Rooms need to be renovated.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.