- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- BANAContemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- FUEGOLatin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.Adults only
- GABI CLUBBeat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar
- HADARBreakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area
- LA PALAPA GRILLExclusive for The Reserve à la carte restaurant features casual dining for breakfast, lunch and dinner.
Adults Only - MOLEMexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
- NAOSEveryone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner.
- OLIOExclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
- SAL STEAK CAVE ($)Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.
Adults only - SUNRISE GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- SUNSET GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- THE GRILLMouth-watering selection of “Paradisus Natural” salads headlines the dinner menu with Regional Yucatan Organic Food
- THE MARKETMouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
- Various Lounges/Bars11 BARS
RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music*
M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)*
TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)**
BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)**
SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.
NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day**
SWIM-UP BAR: Open daily with refreshing tropical cocktails**
GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar**THE WINERY: A wonderful bodega and refuge for wine lovers. ($)
DON JULIO CORNER: Tequila tasting & romantic dinner experience ($)
ILLY CAFÉ: The ultimate authentic coffee bar experience.
*Adults only**Open for everyone - VENTODistinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Water sports†
- Business Services†
- Meeting Facilities†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's programKids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
- Golf location (onsite/nearby) †Distance to Golf course is 0.8 miles
- PoolTwo Sparkling free-form swimming pool with swim-up bar and pool side grill.
Three incredible swimming pools, giant water buckets and five slides are available for family fun. - Spa †Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes
- Teen programs †Teen's club for 13 - 17 years old
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16634 reviews
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Mar 24, 2025Paradisus Beach Bar
Thank you, Jessica, Rosario, Ezekiel and Eric for a memorable afternoon on the beach. You made our experience a memorable one! The drinks were cold and we appreciate the hospitality :) Thank you for taking the time to teach us about Mexico and we look forward to seeing you the next time! Miss Maya & Eagle
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Mar 24, 2025
Wonderful, relaxing time in paradise
We had a wonderful time at Paradisus Playa del Carmen on our recent vacation. The location is lovely being near the beach but within beautiful natural mangrove/forrested areas and carefully tended gardens. While the facilities could use a bit of refurbishing, the employees made up for it with their readiness to get you whatever you needed with a smile on their faces. We were lucky to have Nancy Rodriguez and Mirium Ortiz (concierge) help us with our previsit reservations and our onsite needs. Both did an excellent job of communicating our vegan preferences and handling any other issues that came up. We would certainly go back to visit again.
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Mar 24, 2025Some Great Moments, but Missed the Mark
The design and comfort of the resort and our room were above average. Overall, the accommodations felt comfortable. However, some areas showed visible signs of aging and could benefit from renovations. Unfortunately, management made several poor decisions regarding the location of a wedding party, restaurant reservation availability, and food and beverage safety for children. Dining Experience: While the resort description listed a well-rounded selection of food options, the reality fell short. Reservations during typical family dining hours were nearly impossible to secure. Several key cuisines—like the steakhouse and hibachi—were fully booked throughout our entire 5-day stay. This was a major disappointment, especially since my wife and I had planned only one evening as a date night and were hoping for a proper meal (steak, sushi—not just chicken fingers, fries, and hot dogs). That simply wasn’t an option. Additionally, most restaurants did not offer lunch service, which would have been helpful for families with young children and could have reduced pressure on dinner bookings. Spa Services: The spa also had limited availability. We managed to squeeze in a 50-minute deep tissue massage, but only at the last appointment of the day. Afterward, my wife wasn’t even allowed to take a quick shower before dinner—completely unreasonable, especially after being oiled up from the massage. Thankfully, the attendant in the men’s room was more accommodating. Food & Beverage Safety for Children: One serious incident occurred when our 7-year-old niece was accidentally served a frozen alcoholic daiquiri. She had already consumed half the drink before we noticed something was off—her behavior changed and her face turned flushed. There absolutely needs to be a more obvious system in place: non-alcoholic beverages should come in clearly distinguishable cups to prevent mix-ups by staff and to help parents identify drinks at a glance. It is the resort's responsibility to ensure the safety of guests, especially children. Noise and Inappropriate Events: On our first evening at the family concierge section of the resort, a wedding banquet was set up in the middle of the pool area. Loud music—complete with profanity—blasted until 11 p.m. Are you serious? Our kids are 3 and 7 years old, and their bedtime is typically around 8:30 p.m., as is the case for many other families. This was not only inconsiderate but entirely inappropriate for a family-oriented setting. Overall, while the resort was generally family-friendly, the experience was marred by poor planning, inadequate service availability, and questionable management decisions that fell short of the family-friendly promise. ** Please have the concierge reach out to guests at least one week prior to arrival to allow for proper planning, ensuring all visitors—not just those 'in the know'—can fully enjoy the resort’s offerings.
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Mar 23, 2025All-boring, not all-inclusive
Paradisus is a really low qiality hotel. We spent a week in Grand Moon Palace, wanted to stay for a few more nights, and didnt expect how bad another all-inclusive could be. The buffet options are very limited, to put it mildly. There is no app to check restaurant availability, you have to go find someone to book. Ans all is booked of course. The restaurant options available to not only adults are -well there are just four of them. None looks intersting. The worst is food though. The app to order food service works on and off. The space seems open to the outside - wild animals walking in droves. There are few pools, very boring. The room was clean, the only positive. But dont stay here, there are certaninly more interesting options.
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Mar 23, 2025
Spring break stay 2025
Resort has lots to do for kids. Our 7 year old didn’t participate in any of the day camps. The food was pretty good with lots of options. If there was something you wanted and couldn’t see you could often request it. We did the family concierge package. We couldn’t get reservations for the first two nights but after that we got the times we requested but not at all the restaurants we wanted. The drinks are pretty sweet. We were hoping for classic margaritas but it was hard to find a good one. Everything tasted like there was artificial sweetener in it. For kids the strawberry slushy was so high in sugar and stained our son’s face. Wish there was a healthier option considering we are surrounded by fresh fruit. We ate at the lunch box for breakfast which was a lovely setting and nice change from the buffet. Our concierge Adrian was very friendly and helped us with our requests as they came up. The staff onsite are all very friendly and helpful. We really enjoyed our interactions with everyone. The beach was disappointing. In the reviews we read we didn’t realize there was such an issue with Sargassum. The water is very cloudy at the shore line. If you are a confident swimmer and the conditions are good you can go further out. I would recommend walking down the beach to the left. There is a lagoon that runs into the sea and if you walk around the point you find small pools of clear blue water to sit in. I would highly recommend the sailing and kayaking which is included through the hotel. We would consider returning to this spot. Our only really big issue was the beach and this would be why we try another location and hotel.
- AdvisoryA minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
- AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum $34 MXN (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.