Resort Details
- BistroSelection of gourmet specialities. Open for dinner, only for adults (18+).
- Don JaumeSteakhouse Argentinean Style, offering the best cuts of beef imported from the US and Argentina.
- El Mariachi LocoMexican cuisine and tequileria with an outdoor terrace. Open for dinner.
- FlavorsThe Main Buffet restaurant offering International food with several show cooking areas. Open for breakfast, lunch and dinner. Air conditioned and outdoor terrace.
- Il BotaccioItalian restaurant. Open for breakfast and lunch for Elegance Club guest.
- KabukiJapanese restaurant offering two different options for dinner: 7 Teppanyakis (reservation required) 5 sittings per night and maximum of 8 guests per Teppanyaki. Sushi bar with open sitting. (No reservation required for the Sushi Bar).
- Mar HouseBeach front restaurant with beautiful views of the sea, open for Continental Breakfast, Lunch buffet and Snacks. Restaurant transforms into a surf & turf casual restaurant for dinner. Air conditioned.
- McJesticCasual restaurant offering fast-food specialties. Open for dinner.
- Various Lounges & BarsInternational & Premium selection
-Piano Bar-Lobby Bar
-Legends (Sportsbar)
-Theatre Bar
-Soothe (Swim up Bar)
-Lively (Swim up Bar)
-Haven (Beach Bar)
-Sky Lounge
Exclusive for Elegence Club
-Pure (Swim up Bar)
-Glee (Swim up Bar)
-Cheer(Swim up Bar)
-Infinity (Swim up Bar)-Moon Bar (Beach Area)-Soothe (Swim up Bar)
- ATM/Cash machine†
- Bell staff/porter†
- Boutiques/stores†
- Elevators†
- Exercise gym†
- Golf,Offsite†
- Laundry/Valet service†
- Live entertainment†
- Pool†
- Spa†
- ATM/Cash machine†
- Bell staff/porter†
- Boutiques/stores†
- Elevators†
- Exercise gym†
- Golf, Offsite†
- Laundry/Valet service†
- Live entertainment†
- Pool†
- Spa†
- Water sports†
- Welcome drink†
- Wireless internet connection in public areas†
- Convention Centre†
- Meeting Facilities†
- Sky Gazebo- ocean front, Beach Gazebo and garden Gazebo; Sky Terrace - ideal for boutique celebrations offering an Ocean Front View, Sky Lounge, Wedding ballroom and terrace, customized wedding packages available ($)
† Fees may apply
- Children's pool †1 Swimming pool for children. This is located near the Lively Bar, doesn't have water slides or games.
- Children's program †Kids Club located in the Lobby building.
- Gym †Spacious gym equipped with a wide variety of cardio and weight machines, separate room for Pilates and spinning.
- Pool †Total number of Pools through the resort (12), plus (8) integrated Jacuzzis. (8) Pools are climatized in winter. 1 zero-entry pool.
- Sauna †
- Teen programs †Teens Club located in the Lobby building.
- Theatre †Theatre for shows and entertainment. Day and night entertainment available.
- Water activities †Water sports center located at the beach ($). The following non-motorized water sports are included complimentary, windsurf, catamaran, snorkel equipment, kayaks, paddle boards.
- Golf †Golf nearby at the Tom Weiskopf Design golf course in Puerto Cancun. ($)
- Cancun City
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7365 reviews
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Nov 16, 2025Fantastic service and staff!
Farid, Alyson, paola, Silvia, Dominick and Daniela was the best entertainers! Would highly recommend to anyone looking to vacation!
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Nov 16, 2025
Great holiday all round
Brilliant holiday- great food and drinks Frida and Dominick from the entertainment team were welcoming - the whole entertainment were great! Good food, good drinks, sun, sand and very relaxing!! Would definitely come again!
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Nov 16, 2025Great place to visit!
Pros and Cons The rooms have modern amenities (usb and light switches beside bed, beautiful tub, private internal pass through for dirty dishes), however, the furniture and walls are beat up, anything made of metal (sinks, shower, jacuzzi) are all corroded. I did not feel comfortable getting in the outdoor jacuzzi. We loved the adult only section. The gave us a complimentary beach bag upon arrival. Never had a problem finding chairs even with 100% occupancy. The landscaping in the garden areas is beautiful, we enjoyed our evening walks. The balcony off our room, even though it is facing the exterior perimeter jungle of the property, was really nice to sit. Protected from the elements (wind and rain). The food has been fantastic. The seafood and steak restaurants were our favorites. The buffet is equally as good. Kabuki for Teppanyaki was so fun and delicious. Plenty of cabanas (at no additional cost or reservation) by the pool. Cabanas and loungers by the ocean. We especially loved the boardwalk down to the beach! And plenty of bars and wait staff. The hamburger/hotdog stand between the pools and beach was an excellent choice for lunch by the water. Concierges, Michelle and Raul were wonderful. Checked in with us each day to see if we needed anything and sent us the daily schedule. Complimentary bottle of anything we wanted upon arrival (I got Baileys for coffee every morning). Also, champagne, rum, tequila and beer complimentary in room. Celebrated our anniversary with balloons and swan towels on the bed, and farewell chocolates in our room the evening before we left. We didn’t have the best weather 😢 We spent 3 out of 7 days by the water. Not much to do if it is too windy/rainy. A movie in the indoor/outdoor theater would have been fun. The staff have all been very friendly and welcoming, absolutely no complaints about them. Aide, a server in the Flavors buffet, always was welcoming and had a big smile on her face. And the crepe lady (I didn’t catch her name) made the best crepe for me each and every time!! The evening shows have been fun, we especially enjoyed the Michael Jackson Tribute. The lighting and sound though are awful. Could definitely use a better spotlight and turn the sound down about 20 decibels. Pools are not heated 😬 SO cold we could not get in (but then again, I am a wimp and HATE cold water). The ocean was warmer, but full of seaweed and the waves were crashing pretty good. Do not like the lock system on the door. It’s just a touch system and hard to tell between lock and unlock, and what your actually status is when you leave the room (which could mean no housekeeping). Overall, a relaxing week! We enjoyed ourselves!
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Nov 16, 2025
Great workout
Aqua bikes were great instructors Dominique and Ricardo were excellent and it was really fun and tired us out. Would love to do it again
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Nov 16, 2025So far not so great
We just got here and the resort is absolutely beautiful, the beach is amazing and has every amenity you could want... Unfortunately our experience in the first 24 hours has not been "majestic". A big part of booking here was the dedicated butler service. Unfortunately they assigned us a butler who apparently was off and not actually working. Out initial tour of the grounds was not a tour and more of a "that's down there, that's over there". The rooms have a a more sophisticated HVAC control system which we were left to figure out on our own. We given any real details on anything and essentially had to figure it out - which we did. Bit if you're going to seel a butler service that's going to help you with all your questions, but then not have a butler available it defeats the purpose. I went to the admin office to discuss our concerns, which they apologized for, explained the butler scheduling issue and assigned us another butler for the day, who promptly left, o had no way to contact him and was told to wait, he should be back soon. No of this is earth shattering, but again a major part of choosing this resort was the butler service that we have yet to experience. Hoping the rest of the week is better when our butler is working. I'll post an update when/if things approve .
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.