These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Personalized check-in and checkout with concierge service.
- Preferential status and amenities.
- Private Sun Club Lounge with bars & snacks. Starting May 1, 2025.
- Upgraded mini-bar service refreshed once per stay and upgraded bath amenities.
- Complimentary computer access in Sun Club Lounge.
- Complimentary Wi-Fi inside the Sun Club Lounge.
- Complimentary newspaper in room daily (English or Spanish) digital.
- Cartoons available in the room.
- Milk, cookies, and other special treats.
- Room service 24 hours.
- Dedicated beach area is available to Sun Club guests.
- One bottle of wine/sparkling wine, rum or tequila (Per room per stay)*
- 25% Discount on Spa Services (one per person per stay)** (Max of 2 per room.)
- One in-room family breakfast or sparkling wine breakfast (per room/per stay)
- One bottle of wine/sparkling wine, rum or tequila (Per room per stay)*
- 25% Discount on Spa Services (one per person per stay)** (Max of 2 per room.)
- One in-room family breakfast or sparkling wine breakfast (per room/per stay)
- Breakfast in the room
- 15 minute neck & shoulder massage for the couple one time per stay. Max of 2 per room.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Resort Details
- Various Bars and LoungesSip & Dipo Wet & Dry baro Refreshing drinks by the main pool, with ocean view.
Sea Breezeo Located at the main lobby, close to the restaurants and meeting rooms, the perfect place to chill and relax atwelcome.
Starstrucko Refreshing drinks by the theatre.
Sharky’so Bar located at the Sun Club Family Area in front of the Water Slides.
The Sun Club Beach Baro Bar located at the Beach exclusive for the Sun Club Family clients.
The Sun Club Baro Bar located at the Sun Club Adults Only Lounge with outdoor terrace and pool view.
Sun Club Pool Bar Adults Onlyo Bar located in between adults’ pools.
Flip Flopz Bar & Snacko Bar located at the Sun Club Adults Only beach section with stunning view while you relax and chill with drinks andhave some bites.
Tortugao Ocean Front Bar
Coconutso Main beach bar located in front of the beach.
All-Star Sports Bar hours: 6 p.m. – 1 a.m.o Located close to the main pool and beach - Various RestaurantsCoco Cafeo Coffees, teas, pastries, and snacks served daily
Da Mario
The Pizza Shopo Pizza & Burgers
Tierrao Amazonia cuisine
Chopsticks (reservations required)o Authentic Asian favourites
Tiki Tacoo Authentic Mexican favourites served nightly.
Blue Water Grillo Steak & international cuisine located at the beach area.
Kaleidoscopeo International buffet served in a seaside setting – Exclusive for Sun Club guestso Served at Sun Club Lounge.
Windowso A variety of international delicacies served buffet-style
The Snack Machineo A variety of grilled favorites and snack foods served from a fun, colorful food truck located Sun Club Family Poolarea.
Sunny Side GrillA la carte Caribbean speciality by night.o A variety of grilled favorites and snack foods served located at the beach area, including delicious Caribbean flavoredplates a la carte.
Steak & Lobstero Steak & Lobster cuisine located at the beach area. Fee may apply for Lobster and Premium Steak
Un-Wined Cellaro A variety of wine, cava and spirits drinks, with additional cost. *Private dining available upon request. Additional feesapply.
- 24-hour front desk†
- Babysitting†
- Car Rental Services†
- Child programs†
- Concierge desk†
- Currency exchange†
- Laundry Facilities†
- Wireless internet connection in public areas
† Fees may apply
- Fishing †
- Fitness center on-site †Fully equipped fitness center provides a full range of cardio-conditioning activity and exercise equipment including weights, treadmills, and elliptical machines.
- General †Family FunThere’s no better place to enjoy some family time.
Beach volleyballPing pongBoard gamesBeach soccerBatting cages - Golf †
- Kids beach club †
Kids Clubs
Kids and teens can have their own adventure.
Explorer’s Club For Kids ages 3-12 (no parents allowed), including indoor arts and crafts, movie nights, a playground, and sandcastle competitions. Open daily from 9 a.m. – 10 p.m.
Core Zone Teens Club for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 9 a.m. – 10 p.m.
- Motorized Water Sports †
- Non-Motorized Water Sports †
- Pool †Total 7 pools are there. One main pool with activities, children's pool, two waterslides and swim-up bar.kids splash pool.
- Scuba diving †
- Spa †Discover an oasis of relaxation you’ll never forget.
Relaxing massageBody ScrubsReflexologyHigh performance facialsManicures and pedicures - Tennis court †
- Water activities †
- Whirlpool †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1662 reviews-
Mar 24, 2025Resort has gone downhill since we stayed there in Feb/24
We returned to this resort from the previous year when it was first taken over and changed to Sunscape Coco as we had a fabulous time last year and expected the same this year but not the case. The adults only section was not completely adults as kids were allowed to eat at Kaleidoscope buffet and cutting through the adults area to get there as we paid for adults only. Towel cards are now required and seemed to be a shortage of towels last year no issues or towel cards. Very limited choices of alcohol and not much choice for premium and only 1 choice for beer. Service has gone way down as they seemed to have cut back on staff from their grand opening. They have changed the policy at the disco as now you have to purchase drinks where last year it was free till 1 am if i am paying for drinks that means its not all inclusive. We booked Sunclub Adults only pool access king and when we got there apparently it was family side i noticed this was the case for alot of others and the resort then tries to get you to pay way more to upgrade for what you originally paid for something fishy is going on as it seems weird how they seem to have so many available rooms for the upgrade we refused to pay and they gave us a honeymoon suit adults as an upgrade like they were doing us a favor and the room was horrible and outdated. They charge $30 US dollars to use the sunbeds that are rotted wood and the mattresses are ripped and torn and the vendors are allowed to walk freely in the roped off area. I will say that the resort has lots of positives as the cafe is excellent. The staff that are there work really hard and the entertainment is the best we have seen from other resorts. The food is ok but last year was much better in quality and options. 6 of us in our group got severely sick and barely made it back home. I was admitted to the hospital and i was confirmed to have gotten Salmonella poisoning so 3 days of the end of my 10 day trip was a nightmare and i was sick for a week and a half after getting home. Apparently they are getting rid of the adults only section and turning the Jewel resort next door into an adults only resort that may be connected to this one but that was just staff telling us this so unsure if it is true. We thought we found a great resort to become our usual place to go every year but after the way this trip went we will chose elsewhere. Hyatt hotels should be ashamed of themselves for this hotel not living up to their standards.
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Mar 24, 2025Great resort !
Yeico at the Kaleidoscope sun club was awesome ...our cleaner ( jackelyn ) was fantastic as well...all on all a great place for all...pools were plentiful and clean ...beach and ocean water great !! Would return to this resort ...we were there for 10 days....fantastic weather as well...
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Mar 24, 2025
Made the best of it...
Where to start, check-in was good, room was void of any storage for clothing - even the wall hooks were broken, room had limited furnishings - bed and desk, no chairs or a table. Balcony door had no exterior handle making it difficult to open. Housekeeping was acceptable when it happened, we had to scrape accumulated dirt from bathroom light switch. Very crowded everywhere and mostly noisy, hurry to get a beach or pool chair early or you won't get one! Smokers paradise, couldn't get away from them and the butts on the beach. Long lineups most of the time. Cleanliness objectionable, bring a table covering if you choose to sit in the Sun Club lounge area, or you'll stick to the tables and there is food stuck in the surface cracks, disgusting! Witnessed a bar server pick something out of her teeth then serve a client, gross! Of the group of 7 others we met up with, 6 became ill with stomach problems, food? We basically ate rice, potatoes and pizza (which was fresh and delicious) but who wants to eat pizza all the time? The sun and weather were fabulous! Needless to say we weren't impressed and we're not picky, having the basics would have been wonderful - a clean, comfortable room, good food and a spot in the sun was really all we wanted. Overall we made it through and won't be returning to this resort.
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Mar 23, 2025
SMOKERS PARADISE!!
Resort is ok, probably more like a 3 star though in my opinion, our biggest issue is the smoking which is everywhere including in the pools, on side of the pools, people walking around smoking including around kids and elders with no respect for anyone around them, we have been at other reorts where there were designated smoking areas, but smokers not abiding to it but this is definitely the worst by far for smoking and it is for that reason alone that we will not be back, we are currently still here with only a couple days left
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Mar 23, 2025
Spend a little more
Resort seems to be in transition; not enough workers, not enough beach chairs, not enough towels, and outdated. There were many occasions during my vacation where I had to locate utensils inside the buffet due to staffing shortages and/or inefficiencies. This resort was cheap, but if you're like me, you'll regret not spending a bit more for better quality.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed: Small Dogs Welcome…: $50 USD
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.