Hotel Overview
Location
Riviera Maya - BeachProperty Information
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Hotel Details
Hotel Advisories
*This hotel is an adults only property and does not allow anyone under the age of 18 years.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18984 reviews
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Nov 27, 2024Another Excellent Holiday
Third time visiting this resort. Had another excellent holiday. Stayed in a Deluxe Junior Suite in building 3 which we have stayed in previously. Service all around was excellent, food was amazing, the resort is kept spotless. We will be back !
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Nov 27, 2024
10th Anniversary at the Valentin!!
This was our 4th time at the Valentin, and it keeps getting better! Everything-- food, hospitality, cleanliness, comfort is top notch. We especially loved the Chef's Table experience this time. High class service and crazy inventive menu. What we appreciate the most is how special we are made to feel in a daily basis. Can't wait to go back for a fifth time!!
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Nov 25, 2024Beautiful resort, great food, a few areas for improvement
There is a lot to love about the VIM and the reviews are terrific for good reason. First and foremost, the food is excellent. Getting in to one of the a la carte restaurants can be a challenge, but the quality and presentation is worth it. The property itself is beautiful, the pools are cool (proper temperature!!!) and our rooms in the junior emerald suite buildings were absolutely gorgeous. The Imperial house band is terrific and puts on a great show. A few of the resort staff were noteworthy during our stay including German, Sexy Carlos and Pablo from the Go Team. If there are shortcomings at VIM, they are few. They're more areas for improvement. One is the inability of non-prive package holders to make dinner reservations at all but one restaurant. You can't have guests sitting in the plaza for 90 minutes or more because they cannot get in anywhere, but this happened to us several times. Most people on vacation want to eat somewhere between 7 and 9 p.m., so VIM needs to create a reservation system that makes this possible. Other resorts have; it's not that hard. Another issue is the significant damage to the beach from recent hurricanes. Not the resort's fault, obviously, but guests need to know that it's nowhere close to what it used to be, and to that end, the resort needs to take down the beach photos on its website and replace them with updated ones. It's only fair. Finally, unfortunately, the chair-saving game is alive and well at VIM, and apparently they aren't willing to address it. Getting up early to reserve a chair before breakfast is fine, but not occupying it until after lunch -- and doing this in multiple locations every day -- is just plain wrong. Other resorts forbid this selfish crap. VIM needs to do the same.
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Nov 25, 2024
Great time vacation
Felt pampered the whole time. Was an awesome experience. Can't wait to come again. The service was really great and we all had wonderful time. So many restaurant choices was nice and the food was so good. Thanks for the good times.
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Nov 24, 2024
5th trip to the same resort tells the tale.
5th time at the resort. We had 2 days of rain but had an amazing time. Service and staff are amazing. Only complaints are the ocean floor is very rocky due to the recient hurricanes. This was no fault of the resort....
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.