Resort Details

OnSite Dining
  • Daytime Restaurants And Snacks

    IN THE MAIN BUILDING

    Main buffet restaurant Le Marché
    An international cuisine buffet filled with plenty of choices to satisfy your taste buds.

    An international cuisine buffet filled with plenty of choices to satisfy your taste buds.

    Breakfast buffet:

    Seating section with air conditioning available

    À la carte breakfast available

    Lunch buffet (daily themes):

    Seating section with air conditioning available

    À la carte snacks

    BY THE BEACH 

    Beach restaurant Mar y Tierra - Dress code: Resort Casual
    Whether you are beginning your day or checking in for lunch, a tropical setting is waiting for you.

    À la carte lunch

    À la carte breakfast

    AT THE GOLDEN POOL
    Golden snack bar
    Located between buildings6 and 7 and next to the Golden Swim-Up pool, with a variety of delicioussnacks.

    DAYTIME SNACKS

    MAIN BUILDING -
    We also have new additions for snacks and the newest addition: our new Coffee shop: Café Sisal - next to Plaza España

    Catch up with your fellow Valenthusiasts over coffee at this cheerful coffee shop!

    MAIN POOL: - Food truck near Heaven and Earth swim-up bar
    Next to the main pool, beach tables and chairs available.

    - Fresh fruit kebab service
    With fresh tropical fruit kebabs.
    - Marquesitas cart
    The Marquesita is similar to a crepe, with salty EDAM (Dutch) cheese and Nutella, condensed milk or caramel.
    - Esquites cart
    A typical Mexican snack found all over Mexico. The word esquites comes from the Nahuatl native language word ízquitl, which means "toasted corn". It is served hot in small cups and topped with varying combinations of lime juice, chile powder or hot sauce, salt and mayonnaise.
    - Gourmet canapés cart
    Missed lunch? Not enough appetite for a full meal? Simply grab a few canapés.
    - Fresh fruit flavored waters cart
    Prepared with fresh tropical fruit, two flavors daily.

  • Nighttime Restaurants & Snack

    Nighttime Restaurants

    Italian: L’Olivo
    Dress code: Night Elegant
    The master chef is proud to show off his abilities, including traditional Italian cooking techniques. Enjoy fine Italian cuisine. Outdoor terrace available.

    French: L’Alsace
    Dress code: Night Elegant
    The chef selected a more traditional French cuisine and adapted it with your health in mind while following old time recipes.

    Mexican: La Hacienda
    Dress code: Night Casual-Elegant
    Indulge in the best Mexican cuisine from Veracruz, Puebla, and Yucatan, the most traditional in Mexican dining favorites. Outdoor terrace available.

    NIGHTTIME RESTAURANTS
    Air-conditioned luxury “à la carte“ restaurants in the main area

    Asian: Taman Sari
    Dress code: Night Casual-Elegant
    Serving a wide variety of traditional dishes from Indonesian regions, such as Bali and Java. Moreover, discover flavors from India, Thailand and Vietnam. Outdoor terrace available.

    Japanese: Ginger
    Dress code: Night Elegant Traditional Japanese cuisine with a modern touch.
    3 restaurants in 1
    • À la carte – no reservations
    • Sushi bar – no reservations
    • Teppanyaki (4 showrooms) – Reservation required on the same day with your concierge.

    NIGHTTIME

    Unlimited – No reservations
    By the beach (no air conditioning)
    Fish & Seafood: Mar-
    Dress code: Night Casual
    Mar delights your taste buds with culinary Cajun influences and inspirations from Peru, Veracruz and the Caribbean.

    Steakhouse: Tierra
    Dress code: Night Casual Tierra greets you with top American and Argentinean specialties.

    Plaza España
    - Mexican churros Delicious churros: natural, vanilla and cajeta flavors.
    - Sweet crepes cart: Tasty crepes prepared with various complements.

    SPECIAL FIESTAS
    - 2 theme nights weekly: Mexican and Elegance with buffet and entertainment. Usually held outdoor. Location may vary upon weather conditions.

  • Various Lounges & Bars

    - Sun bar, at the meandering Golden Swim-Up pool. Enjoy all kinds of refreshing drinks.

    - Heaven & Earth: two swim-up bars at main pool area. Swim right up to your favorite drinks and snacks. Take a break in the shade, relax, swim some laps and return for a refill.

    - Sunrise beach bar: On the beach for your favorite drinks and cocktails.

    - Sunset beach bar: On the beach for your favorite drinks and cocktails.

    - Don Miguel: lobby bar: Relax and enjoy afternoon tea, select coffee beverages or the best cocktails created by our mixologist.
    Dress code: Night Elegant

    - Plaza España bar: Main outdoor atrium by the lobby, the perfect place to start a romantic evening.
    Dress code Night: Casual-Elegant
    - Sports & Music bar: Watch your favorite game or event or simply come to enjoy the music and play pool.
    Dress code Night: Casual-Elegant
    - Martini bar: Elegant A relaxed atmosphere to sit and enjoy a perfect cup of coffee or cappuccino while reading a book or mingling with friends.
    Dress code: Night Casual
    - Salón Partagas cigar lounge: The ideal place to sit quietly and enjoy a premium quality handrolled cuban cigar, hookah pipes as well as some fine spirits.
    Dress code: Night Elegant
    - El Palenque theater bar:

    ***Schedule varies with shows and events.

On-Site Amenities
  • 24-hour room service
  • Concierge desk
  • Elevators
  • Exercise gym
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Pool
  • Restaurant†
  • Shops and commercial services†
  • Spa†
  • 24-hour room service
  • Concierge desk
  • Elevators
  • Exercise gym
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Pool
  • Restaurant†
  • Shops and commercial services†
  • Spa†
  • Tennis court
  • Wireless internet connection in public areas
Off-Site Amenities
  • Meeting Facilities†

† Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Fitness center on-site
  • General
    Basketball, tennis and Paddle courts are free of charge

    - Two tennis courts
    -One paddle court
    -One basketball court

    •  Pilates, Yoga, TRX, Zumba, body fitness, pool biking
    •   Foam party
    •  Cooking lessons
    •  Spanish lessons
    •  Bike tour
    •  Tequila tastings
    •  Craft
    •  Riffle shooting
    •  Waterpolo
    •  Pool tournaments
    •  Texas Hold'em and many other games
  • Non-Motorized Water Sports
    - Hobie cats
    - Boogie boards
    - Snorkeling gear (mask and snorkel only)
    - Kayaks
  • Pool
    There are 3 pools on-site, including the Signature Imperial Pool with 2 swim-up bars (voted one of the most breathtaking in the Riviera Maya), and the meandering swim-up pool in the Golden Section.
  • Sauna †
  • Spa †
    Sauna and steam room in women and men lockers included with the purchase of spa treatments or massages. An extra fee applies for sole use. Ocean front palapa, Golden pool palapa, main pool palapa for couple or individual massages.
  • Steam bath †
  • Volleyball
    Beach and pool volleyball
Off-Site Recreation
  • Diving †
  • Golf †
    Golf course located within a mile of the property.
  • Motorized Water Sports †
On-Site Attraction
  • On-site Entertainment
    Do not miss the Mexican and the Caribbean thematic nights every week including buffet
    and entertainment under the stars (normally outdoor, location may vary, subject to weather conditions).
Off-Site Attraction
  • Chichen Itza
  • Tulum

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 19093 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best all inclusive!

    Beautiful place with amazing food! Great service! Lots of people have said they were on the 2-6th trip! That says a lot. Food was the best I’ve ever had at any resort and I’ve been to multiple. If you don’t save a lounger at 5am in the morning for main pool then you are SOL. That’s my only complaint and there should be stricter rules on that. Main pool is loud and fun . Spin class in the water is killer. Spa is incredible… best massage I’ve ever had. Osmar is our favorite server! The whole experience here is wonderful. Beautiful grounds and lots of fun wildlife! I could go on but I’ll just let you go and see you next time:)

    Feb 13, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Amazing resort with growing pains

    2nd time visiting this resort and my first time ever repeating a resort in the 20+ times I’ve been down south. An excellent resort, extremely clean and well managed. However I am taking off a star (could’ve been two) for the following reasons: 1. The reserving of chairs with towels or slippers or magazines it’s simply out of control. People simply throw their old towels or magazines on chairs before sleeping. Saw dozens of cases of people reserving multiple chairs at multiple pools!!! This absolutely ruins the experience in a major way. Why is the resort allowing this to happen?! Why aren’t all towels simply being cleared over night? We know that people are greedy and have no shame but why is this being allowed? Two chairs in the shade two chairs in the sun and at all three pools? UNACCEPTABLE. 2. The music and entertainment… if I hear sweet Caroline or YMCA one more time I will have a tantrum. Beleive it or not some of us travel to Mexico for the culture and music. Why am I hearing rock music night and day?! What this resulted in is us going to bed every night at 10:30 pm while the 60+ American crowd danced to the same songs every night. 3. I consider myself a great tipper and tipped $400 plus in the 10 days i was there however I don’t like feeling pressured for tips and that is very much so the case here. I get the feeling that the hotel is not paying their employees well. It’s just exhausting. Why am I getting attitude from the bartender in the pool bar when I simply can’t have cash in my swimsuit? 4. The drinks… there is something definitely going on with the liquor being served here. 6+ drinks had the effect of 1 drink at playa del Carmen downtown. This doesn’t make sense and makes me think that the alcohol is being watered down etc. Loved this resort and enjoyed it however it is for these reasons that I will not be back.

    Feb 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect place to relax

    I have absolutely nothing to complain about. The food was fabulous. All the servers were beyond wonderful. The rooms were immaculate. There were people working on any issues around the hotel continually making it as beautiful as it could possibly be. The drinks were awesome. Top brand liquor. wasn’t a drink they didn’t know how to make ! The activities were fabulous. The workers around the pool got everyone motivated and engaged. They offer so many different activities. The evening shows were tap notch entertainment. At dinner there would be music sax player at one place. The French restaurant had a cello player. I feel all of that was bonuses to an already very well ran establishment.

    Feb 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic Resort

    This is the second time we have been to this resort ; the employees are so nice and friendly. Dora is so bubbly and sweet you could talk to her for hours. The rooms are very spacious and clean and the food is fantastic. We will definitely be staying there again.

    Feb 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A wonderful vacation!

    This was a second time at this resort and we had another wonderful time. The staff is very attentive and the food was great! We especially loved conversing with Dora near main reception several times and comparing pronunciations of words in English vs Spanish (bear, bird, beard, and beer) and the ever hard working Noemi at the restaurants made sure our food sensitivities were taken care of. She is the best in the business!

    Feb 09, 2025
Hotel Advisories
  • Current Renovations: Description: Important Notes:
    *This hotel is an adults only property and does not allow anyone under the age of 18 years.

General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

     

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type. 


    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

    General Information - Room taxes and service fee are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
    Minimum check in age is 18 year round.

  • Pet Policy : Pets Not Allowed

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.