- One bottle of wine/sparkling wine, rum or tequila (per room/per stay).
- 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
- One in-room family breakfast or champagne breakfast ( per room/per stay).
- One bottle of wine/sparkling wine, rum or tequila (per room/per stay).
- 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
- One in-room family breakfast or champagne breakfast (per room/per stay).
- Gift Beach Bag.
- 25% off Romantic Dinner. Discounts are only applicable towards select romantic dinner menus/packages.
All Preferred Club suites offer the following additional amenities and services:
•Personalized check-in and check-out
•Special concierge service
•Preferred status and amenities
oUpgraded mini-bar
oUpgraded bath amenities
oBathrobes and slippers in-suite
oPillow menu
•Private Preferred Club Lounge
oDaily continental breakfast service
oAfternoon hot and cold hors d’oeuvres
oExquisite desserts and fine liquors
oComplimentary computer access
** Added value’s are not combinable with same added value’s of other promotions.
• Limitless access to gourmet à la carte dining options without reservations required
• Unlimited international and domestic top-shelf spirits
• Unlimited natural fruit juices and soft drinks
• 24-hour room and concierge services
• Pool and beach wait service
• Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
• Daily maid service
• Endless daytime activities and live nightly entertainment
• Theme parties, oceanfront bars and entertainment venues
• No wristbands required
• All taxes and gratuities included
Resort Details
- Various BarsRendezvous :• Lobby bar• Features a petite grand piano and live music
Hideaway :• Enjoy a selection of premium cocktails at this open-air bar on the beach
Desire :• Serving locally made microbeers and cocktails• Casual attire
Casino Bars ($) :• The casino has one bar in the main casino area and one in the Sportsbook area• Casual attire
Blu*• Il Mare Pool Bar
- Various RestaurantsBarefoot Grill | Lunch• Poolside grill serving hamburgers, hot dogs and other snacks• Dress Code: None
Coco Café:• Premium coffee, teas and snacks• Dress Code: None
Oceana | Dinner:• Caribbean seafood served oceanfront• Approximate seating capacity: 80• Dress Code: Casual Elegance
Portofino | Dinner:• Enjoy a variety of Italian delights at this open-air restaurant. Experience the wine cellar for a private dining option*.• Approximate seating capacityo Restaurant: 80o Wine cellar: 12• Dress Code: Casual elegance
Seaside Grill | Dinner:• À la carte ocean view restaurant serving steaks and other grill specialties• Approximate seating capacity: 80• Dress Code: Casual Elegance
Crafty Iguana Brew Pub | Dinner & Late Night Bites :• Tex-Mex favorites with world-class sports viewing. Plus, locally made microbeers• On-site brewery building• Approximate seating capacity: 120• Dress Code: Casual elegance
World Café | Breakfast 7 a.m. – 11 a.m., Lunch 12:30 – 3:30 p.m., Dinner*: 6:30 p.m. – 10:30 p.m.• Enjoy breakfast, lunch or dinner at our international buffet overlooking the gardens and beach• Seating capacity: 200• Dress Code: Casual; Casual Elegance for dinner
- ATM/Cash machine†
- Babysitting†
- Ballroom†
- Beauty shop/salon†
- Car Rental Services†
- Casino†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Dry cleaning†
- ATM/Cash machine†
- Babysitting†
- Ballroom†
- Beauty shop/salon†
- Car Rental Services†
- Casino†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Dry cleaning†
- Exercise gym†
- Laundry/Valet service†
- Medical Facilities Service†
- Nightclub†
- Pool
- Spa†
- Tennis court†
- Transportation†
- Water sports†
- Wheelchair access
- Wireless internet connection in public areas
- Meeting/Board Rooms†
- Wedding Gazebo
† Fees may apply
- Basketball court †
- Children's program †Explorer’s Club for Kids (Coming soon)
Ages: 3-12
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children. At this fully
supervised children’s program, kids can enjoy the following activities:
• Arts and crafts
• Playground
• Kids pool
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Beepers for parental control
• Dinner for children
- Fishing †Deep sea fishing
- Gym †Facilities include:
• Treadmills
• Elliptical
• Nautilus and ICARIAN weight machines including chin up, dip, chest and shoulder, pectoral fly and rear belt, abdominal, leg curl and extension, and seating row individual stations.
• Smith machine and angled leg press
• Multiple weight dumbbells
- Kayaking †
- Non-Motorized Water Sports †
- Pool †2 Swimming pools and 1 kids pool.
- Scuba diving †
- Snorkeling †
- Spa †DREAMS SPA BY PEVONIA®
Pamper yourself in our Dreams Spa by Pevonia® with indoor and outdoor treatment rooms and an outdoor whirlpool. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures. Hairstyling and make-up application for special events is available.
- Teen programs †Core Zone Teens club
Ages: 13-17At this supervised program, teens can meet each other and enjoy the following activities with no parents around:
• Snack bar with non-alcoholic drinks and snacks
• Video games – Xbox 360®, Wii® and Play Station 2®
• Pool, ping-pong and foosball
• Euro-Bungee
• Evening disco mixers - Tennis court †
- Volleyball †Beach Volleyball
- Water activities †Fishing trips ($)
• Scuba diving (all experience levels)
• Sunset sailing and snorkeling
- Motorized Water Sports †Nearby
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1647 reviews
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Jan 14, 2025Great chill resort
Second time here, food good as always. Very chill vibe we love and big bar at night to just chill. The area that you can access the beach is even smaller now with the new addition of the pods and security will not let you walk across to that part. Not many kids both times we went because school was in so it was a very relaxing place for a small property. $20 cab ride to town is nice. Stayed inland and ocean front both pretty view.
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Jan 14, 2025Tired old worn Resort - Don't GO!!
Very disappointed with this resort. When I went to my agent I was told it was a 5 Star, but I do not think I would even give it a 3. Restaurants were all outdoors, Food was just ok, the buffet had the same foods, the Portofino (Italian) was terrible, and most of these restaurants had a barage of birds during the day while we ate or mosquitoes in the evening. The resort was quite dated, but even so, they did not do any maintenance or change out broken items in the rooms or beach chairs. It sits on a lovely property, and shame on Hyatt for not sending their head office to inspect the premises. Some appeared to require simple fixes. The towel bars were warn and looked moldy, the main bathroom outside was disgusting and smelly. This is not a way to greet your patrons upon arrival. The pool area overlooked the ocean, but the beach area to the right of the pool was very small, and we coiuld NOT get chairs on the beach even 1 day of the 10 we stayed at the resort. I cannot suggest this resort to anyone. The entertainment was horrible at best. The maid service did not come in every day, and would come in after 5 pm on 2 of the 10 days. It was not what I was told it would be (5 Star), and I would be too kind to give it a 2 Star.
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Jan 12, 2025
So disappointing
The hotel is run down and needs serious renovation. The rooms were musty (everything smelled moldy when we got home), and dingy. The bathroom ceiling leaked water (maintenance replaced ceiling tiles), the beach chairs and umbrellas were ripped, saggy, or broken, etc. Service was spotty. You never knew when beach towels would be available, so you had to hoard them when they were. Service in the restaurants was hit or miss. We chose not to pay for the NYE event ($150 per person) and they closed the buffet so the rest of us peons had the Italian restaurant fare. My dish was supposed to have shrimp and steak - no shrimp. They only had three servers and dinner took three hours. Bar service was also dependent on the server - you quickly learned who could not mix a decent drink. Food quality was spotty as well; nothing spectacular and solely served as nourishment (our best meal was on a tour). Gave two stars instead of one because I had a medical issue and the staff was able to get me prompt medical care. Definitely not what I expected from a Hyatt owned property.
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Jan 11, 2025
Not good for the money spent
Would not recommend at this time ,view was beautiful hotel and staff were mediocre,refused to change our room despite ceiling in bathroom leaking on 3 separate days,beach is beautiful but very small ,beach chairs are in very poor condition, staff are borderline rude and unhelpful
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Jan 09, 20259 day, 8 night Family Trip - Only stay for a short time
We spent 9 days and 8 nights at this resort. I came with my husband and 2 sons to bring in the new year. We knew going in that the resort was on the smaller side and the beach was small and we were okay with that originally. Customer service was by far the best part. Everyone was always so happy to help and it never seemed like you were bothering anyone. The concerns we had always were addressed, but some things were just out of their control. Food - The food here was pretty good. The buffet was not, food was not great at all and they didn't want to replenish anything. (They would just say they were out). The restaurants had better food. Seaside Grill was the best and the service there was great. The other ones were just okay for an all inclusive resort. The rooms were decent, but we only had hot water. We called a few times to see if we could get it fixed and there never seemed to be a fix. The beds were horrible. By the 3rd night, it was better to just sleep straight up in a chair. It felt like we were laying on concrete. The hotel is very dated and definitely needs some more upkeep. It was an okay experience, but I wouldn't stay here again. Staying at this resort as long as we did was a bummer. If we would have stayed 3 or 4 nights, it would have been more tolerable.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.