Hotel Overview

In the heart of Waikiki, this charming hotel provides the perfect blend of friendly service and thoughtful amenities. Inside the resort, a spectacular Oceanarium serves as a one-of-a-kind centerpiece for delicious International Cuisine, while a 24-hour fitness center, full-service spa, tennis courts and unique lobby boutiques create the perfect setting for fun in the sun. The hotel is situated across the street from Waikiki Beach and within easy walking distance of shopping.

Location

Across the street from Waikiki Beach
Honolulu, HI, USA - Honolulu International (HNL) : 15 miles

Property Information

Year Built: 1979
Last Renovation: 2011
Accessible rooms: 14
Floors: 38
Total rooms: 837

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory In support of the Highgate Charitable Foundation (HCF), the hotel will be applying a one-time $5.00 fee to all guest folios on the day of arrival (this will be charged on the first night only). All reservations are opted-in unless the guest opts out at registration prior to checkout.
Advisory A minimum Carbon Neutrality Fee of $1.17 + tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Fees are subject to change without prior notice. Carbon Neutrality Fee nightly fee to account for carbon off-set of a family of four. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A mandatory Resort Amenity Fee of $50.00 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel credit card processing fee of 2% will be assessed on all credit and debit card transactions. • The processing fee will apply to all charges including but not limited to: - Guest room charges - Incidental charges - Restaurant charges, including all Food & Beverage, Catering & Banquet charges - Gratuity charges - All Taxes • No credit card processing fee will be assessed on payments made by cash, check, electronic check, bank wire or ACH
Advisory A minimum valet parking fee of $55.00 plus tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. For valet parking, the 1st night is part of resort fee. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum self parking fee of $48 plus Tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. For valet parking, the 1st night is part of resort fee. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates upon arrival and may not be eligible for any promotional offerings.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee: A mandatory hotel-imposed daily resort fee is charged and collected by the hotel either at check-in or check-out.

Hotel Mandatory hotel imposed resort fee inclusions:

• Bottled Water: Two complimentary locally-sourced bottles of water per room, per stay. Purified water stations also available in resort lobby

• Fitness Center: Daily access to Fit Waikiki Wellness Center.

• Hawaiian Cultural Classes: Classes includes Queen’s legacy tour, lei making, hula lessons and Hawaiian lessons

• Honolulu Museum of Art: Enjoy complimentary entry for two guests to the Honolulu Museum of Art when you show your guests room key, Reservations are quired by calling 808.532.8700

• In-Room Coffee: Enjoy a selection of signature ‘Alohilani coffee by Hawaiian paradise Coffee and tea from the convenience of your guest room

• Internet Access: Wireless high speed internet access in guest rooms and throughout the resort

• Local Newspaper: Available daily at Guest Services

• Oceanarium Educational Program: Conducted by the ‘Alohilani Oceanarium dive team. See daily event listing for details

• Parking: Pay for Self-Parking and be upgraded to Valet Parking service for the first night of our stay

• Phone Calls: Unlimited local calls and up to 60 minutes long distance/international telephone calls per day

• Portable Phone Charges: Available for use from Guest Services

• Self-service 24-hour workplace: Complimentary boarding pass printing and copying services

• Spa Service Credit: $20.00 per room per stay at Fit Waikiki. Please note spa services must be reserved. Contact 808.921.6171 for reservations. 

• Surfboard Storage: Self-serve locking surfboard racks with unlimited use during your stay (subject to availability)

• Tennis Courts: Access to ‘Alohilani’s 9th floor rooftop tennis courts. Tennis equipment available at Fit Waikiki.

• Beach Candy: Guests can select from a wide range of items from Beach Candy store located at Twin Fin hotel located at 2570 Kalakaua Avenue to further enhance their beach and ocean experience. Each night of stay (with a fully paid resort fee) every guest room will receive 3 daily credits that can be applied towards rentals to include: Surfboards, Paddleboards, Beach Chairs, Umbrellas, Beach Toys and more! Guests reserve their rentals using their daily credits upon arrival to the resort. Other activities at Beach Candy such as Fitness Classes, Surf Lessons and more can be booked at an additional cost.

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 2788 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Hawaii becomes too speedy

    Loved the beds and bedding and the room amenities, but getting someone to answer at the front desk was a problem - several times. And Hawaii has so many fees - besides the room charge. Not pleasant when the state charges an occupancy tax, Hawaii state tax, Oahu transient Accommodation Tax, carbon neutral footprint, resort amenity fee, resort, amenity fee - HI state tax, occupancy tax, etc, etc. When will the state learn that all these fees discourage people from spending money in Hawaii??? Next time I will go to Arizona or even Mexico.

    Nov 24, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Weeks Holiday in Honolulu

    Was booked here to stay for our weeks holiday by out travel agent and was a nice choice The hotel was right on Waikiki beach and within walking distance of lots of shops and restaurants We were part of the longboard club which meant we had breakfast and afternoon drinks & snacks included which were always very nice Special mention to Micah & Bella who were always attentive and very friendly The rooms were nice and clean but fairly dated even though we were in a diamond room on the 26th floor We were in 2662 which FYI if your a light sleeper then the air con unit could be an issue The rooftop bar was nice but the pool was very cold although there was a hot tub next to it All in all was nice hotel but could do with updating soon

    Nov 23, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Disappointing Stay

    We arrived early and found short lines with two friendly staff members at the desk. One staff member greeted us while looking down at their monitor. They immediately began working to find us a room. We were early but had no choice due to our flight. They mentioned a room on the 30th floor that was almost ready, or a room on the 3rd floor that was being cleaned or had an issue on the patio. We said we weren't in a rush and were willing to wait for the higher floor. We asked if we could leave our bags to explore the area, and they said they would text us once the room was ready, which they estimated would be a couple of hours. We returned to the hotel around 2-4 PM, but there was no message. The line was long, and it seemed like a group of military personnel were checking in. All the front desk agents were busy. When we finally reached the counter, a rude woman assisted us. We explained that we were waiting for our room and provided our information. She made rude comments about other guests checking in and assigned us a room on the 7th floor. When we mentioned the earlier promise of a 30th-floor room, she rudely stated that it would require an extra charge and that the morning staff should have written a note. She seemed exhausted and disengaged, even having a side conversation with staff members. We paid the resort fees and went to our room. At the bar, we were told that our room had a charge block. Frustrated, we returned to the front desk, where a kind staff member informed us that we hadn't paid the room deposit. We were embarrassed by this oversight. Throughout our 10-day stay, we had no trust in the hotel and opted out of daily room cleaning. The room itself was plagued by nightly noise from the patio above. The only positive aspects were the hotel's location, lobby, and the kindness of the housekeeping staff. However, the poor service from certain staff members significantly detracted from our overall experience.

    Nov 21, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Do you trust hotel concierge????

    The hotel is nice but they do not have a CC real concierge. Do not use it! They charge large mark ups for standard tours you can get anywhere on line. For two tickets on Polynesia adventure they took a $130 which could have been bought on discount sites for $112 for $180. They have sign concierge but it is a tour operator with large mark ups. On top of that they said tour had lunch etc included….. not true! They stop for you to buy lunch but they stopped providing it a year ago. I don’t blame the tour company but the hotel needs a real concierge not one set up to rip you off.

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Misleading and Underwhelming

    This resort falls far short of the 4- or 5-star rating it claims to have. We booked through Costco, which listed the Alohilani as a “5-star resort” with a user rating of 4.2 at the time. Unfortunately, our experience aligned with every negative review we later read. Be sure to carefully filter and read all reviews before booking. Here’s our breakdown: Positive * Staff: The staff are incredibly kind and helpful, and their professionalism stands out. * Valet & Check-In: The valet and check-in experience create the illusion of a luxury resort—unfortunately, that’s where the positives end. Negatives Hallways & Elevators: * Carpets and baseboards are visibly dirty and appear to have never been cleaned * Popcorn ceilings are outdated and unbefitting of a supposed 4/5-star property * Musty, dusty odors permeate the hallways—terrible for anyone with allergies Rooms * Smell: The mildew and mold odor hits immediately upon entering and doesn’t dissipate, even with AC or fresh air. * Cleanliness * Carpets in the room are just as dirty as the hallways. Bring slippers. * Shower and sink looked rinsed but not thoroughly cleaned or sanitized. * Baseboards are dirty. * Bathroom: The sink area is tiny—barely enough for one person * Pillows: You’re left with two poor options: rock-hard flat pillows or lumpy soft ones. Mixed Experiences * Water Temperature: The shower and sink water get dangerously hot—be careful. * View: A “partial ocean view” was as described, but noise from Waikīkī detracted from the experience. * Clean Towels: At least the towels were clean.Overall, the friendly staff and valet team cannot compensate for the poor room quality and lack of cleanliness. This resort is not worth its advertised rating. * Comfortable Bed * Pool: appeared clean, towels readily available. The crowd this place attracts though is definitely mixed.

    Nov 19, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.