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3880 reviews
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Oct 03, 2024Top-Notch Ritz Carlton Lives Up to its Reputation
You can NEVER go wrong at a Ritz Carlton property, and The Ritz Carlton in Grand Cayman is no different! The staff are top-notch and the service is over-the-top. Food and drinks are fantastic and the location on Seven Mile Beach in Grand Cayman is truly gorgeous!
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Sep 17, 2024not like before
Like somebody who is visiting this hotel since it's opened, I can say that after covid, and a last hurricane, it is not even close to the place like it was before. almost everything is changed, but in a worse way. staff, food, service, mngmnt, but also they did renovation only once, I would say poorly. beach is still one of the most beautiful in d world. about mngmnt I could say only one, not even a shade of old mngmnt, especially HR. during a years that was a place where everybody would like to work(I know a lot of staff ). also they should think about that in last 10 years we have a many new hotels in Caymans, and think that Ritz have to give their best, otherwise they will be far away from No.1., what thay have been for ages! only reason why I gave them 4, not 3 is beacuse of my beautiful memories and happy times @ this property.
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Sep 09, 2024
Island breeze 🦎
We came here to relax and recharge. Service here is incredible. The beach is amazing. Get a cabana to enjoy the beach even more. Sean was our server for the day and he is so lovely. The food here is very healthy with nice portions. We really enjoyed Saint June for dinner and for lunch by the beach. Def a great place to return often to rest. The resort is quieter this time of the year if you’re looking for some peace and not a scene.
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Aug 29, 2024
Excellent anniversary stay
An excellent week long stay for our 45th wedding anniversary at the hotel... - The ladies and gentlemen of the hotel were very nice and gracious and showed the level of customer care expected of a Ritz. Everyone was so friendly and I had great conversations with many of your team members. - The suite was outstanding and well maintained and the housekeeping staff were extremely nice. - The artwork in the hallways was phenomenal and was a nice touch during the walk. - The breakfast buffet was well maintained, and the selections everyday were really nice. - Everything we ate was really good - the chefs and team are really top notch... Items for consideration: - I really think you should consider going to umbrellas at the beach - The Caymans are hot and humid and umbrellas would give more coverage and particularly more UV coverage. - The treats handed out (frozen pineapple/ grapes, juices, popsicles, etc. are a nice touch and very much appreciated during the day. I do think the team needs to come back to each person and collect the cups and the popsicle plastic as I would see them in the sand the next morning at the beach. Not very environmentally friendly... - We sat out on the beach every day for seven days from 9am to 6pm and we only witnessed the gentleman passing out the cloths with the Eucalyptus once - it was very comforting. Would have liked that several times during our stay. - I understand the pricing and cost of various items at the Ritz - you are a five-star hotel, and the cost reflects that. However, there needs to be a bit of common sense in some of your pricing. I needed distilled water for my CPAP machine, and I am sure you get a number of seniors with those same needs. A gallon of distilled water normally costs between 70 cents to two dollars. At the Ritz, when you have to get it from room service and you add on all the fees, the cost becomes $18.25. Very outrageous - the hotel needs to take a look at the cost structure. - I noticed that for the duration of our stay most of the beach cabanas were empty. They seemed very nice, but our thought was that they were extremely pricy, in most cases more expensive per day than one of the hotel rooms. Perhaps the Ritz should take a look at the pricing on those cabanas and make them more affordable. There was certainly a lost revenue opportunity for the hotel during our stay... Thank you for a memorable week...
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Aug 27, 2024
Luxurious Solo Vacation Done Right
I haven’t left yet. I leave tomorrow unfortunately but I am so blown away that have to leave my review now. This has been such a stellar experience. The service here is unbelievable. I haven’t had to lift a finger and all my needs have been anticipated. The beach service really blew me away. I was getting too much sun in my daybed and they created a canopy to block it out. I went to the gym and didn’t even have to wipe my equipment, they literally jumped and stopped me from getting the wipe and did it for me. I haven’t had to open one door. I was even offered chamomile tea to help me sleep before bed. I am so thankful for the incredible staff at this hotel. I’m staying on the 7th floor in the ocean towers. My room is immaculate. Housekeeping and turndown service is amazing. I was nervous because I saw a review about roaches but did not experience any of that. This place is spotless. Nothing looks old and outdated. It’s just been redone and everything is clean and beautiful. There are even butterflies flying around everywhere. It’s truly heaven on earth. The food at Taikun was the best sushi I have ever had. Lunch at Saint June was good but not great although I only tried nachos and a burger. The piña colada was out of this world though. I have no complaints. When I come back, I will only stay at the Ritz. The stretch of beach is lovely. The water calm and I love all the beach floats. The people are also very nice. It’s not stuffy at all - it’s got a very classy vibe, which I appreciate. Overall this was a very luxurious and incredible trip. I’m so sad to be leaving tomorrow, but so grateful to have FINALLY experienced the Ritz Carlton Grand Cayman.
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