Guests will receive $600 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- Restaurants
Guests may choose from 10 a la carte and buffet restaurants, a cafe, as well as 24-hour room service. One a la carte restaurant is exclusively for Hideaway guests.
Unlimited, reservation-free a la carte dining includes a Japanese Teppanyaki and Sushi Bar, an authentic Italian trattoria, Mexican and steak restaurants. On any day you please, unwind with a mid-afternoon coffee and exquisite dessert at the cafe.
- Various Bars/LoungesThere are 17 bars in total; 5 of those only for Hideaway guests:
-Hideaway (swim-up) Bar - Adults Only Bar
-Hideaway Diamond Club™ Lounge - Adults Only Bar
-Hideaway Beach Bar - Adults Only Bar
-Pisces Swim-up Bar
-Aquarius
-Score Sports Bar and Lounge
-Lobby bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 10 pools through out property - 8 pools in the Royalton section, and 2 in the Hideaway Adults Only section.
- Spa †
- Tennis court
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
252 reviews
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Jan 21, 2026Catalina at the bar Martini Mix was the best service I. The whole resort and all of cancun!!also Hiram was very kind.
Great trip with my wife, in laws and friends. The resort was easy to get to from the airport and the servers were very attentive, especially Catalina in the Martini bar.
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Jan 21, 2026
Great food at Armadillo’s!
Great evening! Great service by Amalio! We really enjoyed our evening! Food was great and exceptional service!! Very authentic experience!
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Jan 21, 2026
Amazing Tex-Mex!
El armadillo restaurant is top of the top! Food is delicious and the staff are outstanding, Jorge and Luis were angels and treated us like family. We’ll be back! ♥️
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Jan 21, 2026
Amazingly beautiful!
My husband and I had an amazing time here. It is a beautiful resort with so many options for things to do and eat. We were lucky enough to have butler service. Jocelyn and Victor were great! They took great care of us. Can't wait to go back.
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Jan 21, 2026Beautiful resort, disappointing service
We traveled to this resort over Christmas and New Year’s and opted for Diamond Club, knowing how busy resorts can be during the holidays. Unfortunately, the experience did not meet expectations. Diamond Club is advertised as having a separate check-in with faster service, but our check-in was extremely slow, taking over an hour. We booked four ocean-view rooms, which we paid extra for, yet one room was not ocean view. The butler service was also very disappointing. Our butlers were barely available, and one of them we only saw twice over the span of seven days, which defeats the purpose of Diamond Club. Dining reservations were another major issue. We were traveling as a group of 10, and while we understood the resort was at maximum capacity, we were told that unless we paid extra money, we would not be able to sit together. This was frustrating, especially considering we were Diamond Club guests. After we complained and expressed that this felt like price gouging, reservations suddenly became available for three out of the seven nights, which made the situation even more confusing. Pool chairs were a daily battle. Guests were up as early as 5 a.m. reserving chairs, making it feel like a war just to find seating by the pool. We also experienced no hot water on a few days, which we let slide, but we had to ask multiple times for clean towels to be replenished in our room. On a positive note, the buffet—especially breakfast—was good, the café was enjoyable, and the sports bar was decent, although I was disappointed to be served moldy green carrots, which should never happen. Overall, the grounds are beautiful, but the service—especially for Diamond Club—was extremely disappointing and did not justify the extra cost. With better organization and consistent service, this resort could be great, but unfortunately, that was not our experience.
- AdvisoryWe are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.