- One (1) Day Complimentary Cabana Rental $85USD Value
- Includes one (1) 20 minute foot massage
- Early Check-in and Late Check-out Subject to availability
- Massage 50 min buy one get one free at the spa
- 5-night minimum
- All value adds are per room, not per person unless otherwise indicated
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Offer includes
- Every 4th Night Free
Discount already included in your package price.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
- Guests will receive up to $100 in Resort Credits per room, per day. Resort credit can be applied to the following:
- Spa Services (excluding products)
- Lobster and Fine Cuts
- Romantic Dinner
- Wine
- Room upgrade
Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.
Guests will receive up to $50 in Resort Credits per room, per day. Resort credits can be applied to the following:
- Spa Services (excluding products)
- Lobster and Fine Cuts
- Romantic Dinner
- Wine
- Room upgrade
Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.
Guest will receive the following Amenities while staying at Fuego Suite:
Sparkling wine and chocolate in room upon arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
$200 USD Resort credit per stay, minimum 4 night stay
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
Buttler Service
Guest will receive the following Amenities while staying at Presidential Suite:
Champagne with strawberries and chocolate amenity on arrival
Access to the exclusive Aqua Club
Daily complimentary use of a cabana with foot massage
One in-room couples massage
Free entrance to the humidity areas of the Spa, Sauna, Hot tub, Pools
30% spa discount
$200 USD Resort credit per stay, minimum 4 night stay
$300 USD Resort credit per stay, minimum 6 nights
Buttler Service
The all-inclusive program includes the following amenities:
- Breakfast, lunch and dinner at various restaurants and bars
- 24-Hour Room Service
- Alcoholic and non alcoholic beverages - domestic and international brands in all restaurants and bars are included. - Only "By-the-glass beverages, spirits, cocktails, sodas and beers.
- Minibar including soft drinks, bottled water and beer replenished once a day.
- Gym access
- Hi-speed wireless internet in public areas
and room
- Daily activities (such as Mayan and yoga rituals, aqua yoga and pilates, cooking lessons and Spanish lessons)
- Parking available
- Taxes and service charge included
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Aqua Club Lounge-Premium open bar.
-Continental breakfast and 3 food presentations during the day.
-Variety of coffees.
-Hors d’ oeuvre and appetizers.
-Tea time
- Azur
Beautiful view of the ocean and pools. Fresh and varied ceviches. Mediterranean - influenced seafood, pasta and snacks.
- Cafe Deli Boutique
Open-air terrace provides coffee & tea as well as scrumptious pastry or dessert.
- Carnivore Steak House Lobster & Grill
When the sun goes down and the stars rise over Cancun's famous shores, the scene at this exclusive restaurant starts to heat up. The sublime setting and refined ambiance set the stage for a dreamlike paradise that creates romantic moments you will remember for a lifetime. Menu highlights include fine steaks, lobster, kebabs, fresh salads and seafood, along with homemade sauces and marinades that make each dish a masterpiece. Enjoy a divine selection of house wines and wines from Mexico with your meal. And finish your evening with a French flambé by our maître, or surrender to the creations of pastry for a delectable dessert. Chef Manuel Sansores and everyone at Carnivore Steak House will create magical moments under the Caribbean moon. Reservations required.
- MB
Avant-garde cuisine offering a concept of New American Cuisine. Resort-chic dress code.
- Sea Corner
This culinary experience features fresh tropical fruits & traditional flavors of the Mexican Caribbean. Unlimited ceviche, chips, tacos and tropical cocktails.
- Siete
Pop art fuses with contemporary Mexican high-end cuisine. Open for breakfast (buffet & a la carte) and dinner (à la carte).
- Sushi Station
Simple & modern eatery offers Japanese sushi specialties. An outdoor terrace offers a great view to accompany the freshest fish around.
- Various Lounges/Bars-Egos Bar
-AKA Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- PoolThere are 7 pools on site. This Property has Swim up Bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
- Golf †Golf Course located within a Mile of Property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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11th Visit & Better Than Ever!
To start, let me just say, WOW!!! And this was our 11th trip! How can I possibly say WOW after 11 times? Well, Live Aqua never ceases to amaze us (my best friend and I)...just gets better each trip! The people at Live Aqua have truly become like family. You would think we'd be used to this by now, but they are just beyond so kind, thoughtful and attentive. So so many wonderful people to mention: Flavio who always takes such great care of us at the pool! He's such a gem and an asset to Live Aqua. I don't think the pool area would be the same without him and the entire team! The whole team is so amazing...Miguel, Hector, Eduardo...really the entire team treats you as if you are the only guests they are helping. We love you all! Maggie and Eladio were are butlers and they never skipped a beat. I actually wasn't feeling the best one day, and Maggie went out of her way to make sure I had a healthy diet sent to the room. They had a very special birthday arranged for me on our last night...it was a totally surprise and so much fun! Chef Wilian made by birthday dinner the best ever! He came out with each course even though it was such a busy night! We love him! The pool servers are great too! They are always so gracious and just serve with such amazing service. Thank you so much to Marco, John, Maria, David and Frank just to mention a few. The day after I was feeling better (since I was MIA for day), so many people asked the next day how I was feeling? I mean come on...everyone is so very busy but they went out of their way to ask I was feeling the next day. Each one of these precious people checked up with me: Maggie, Eladio, Flavio, Allen, Belen & Ambrose both from Hidden Garden. I can't forget Porfi! The most amazing nachos, hamburgers and hot dogs! Porfi always has a smile on his face and is so very joyful! Porfi's pico de gallo is actually the best! He should actually be teaching the guacamole class that's offered! Jose is the grill master! Can't get enough of his ribs and chicken...love, love, love all his cooking!
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Even better than expected!
Went for a much needed girls' trip and we were so impressed with everything - our huge Aqua Suite, the delicious and plentiful food, the beautiful beach and the hotel grounds. This is the first resort I've ever decided I'm definitely returning to - I usually try new resorts for every vacation. VIP: If you can, definitely upgrade to a suite with the Live Aqua VIP treatment! The private lounge had top shelf liquors, live music, delicious light bites throughout the day, a gorgeous view, the nicest bartender (Guillermo) and was a nice retreat. There was even a self-serve tequila tasting one evening while we were there and I highly recommend trying a watermelon mimosa. The reserved cabanas that came with the suite were fantastic (and include a 20-minute foot massage every day)! You don't have to get up early to try to reserve pool chairs and you can request your cabana location each day (we did 2 pool days and 2 beach days and all were perfect). The suites also have butlers who can make your dinner reservations each day for you so you don't have to wait for a table. Our butlers Alan and Carlos were incredibly attentive and checked in with us each day via text and found us at our cabanas to make sure we had everything we needed. FOOD: For dinners, we tried the Hidden Garden (delicious Asian food in a beautiful indoor/outdoor setting; authentic tasting food was wonderfully spicy and flavorful) and MB (beautiful upscale dining experience with live piano player; definitely try the Habanero Soup and the Mushroom Soup!). Poolside food was hot and delicious and we had lunch at both Azur and Sea Corner, which were both beachside with great views and breezes and light food options. DRINKS: I loved that there was always bottled water everywhere! In the rooms, by the pool, on the beach, at the restaurants. You have to stay hydrated in that heat and this way you don't have to worry about drinking the local water or risk getting sick. For a Mexican resort, we were very impressed with the wine selections that were included (especially in the VIP lounge and at MB). BEACH: Sand was soft, beach was SO clean, waves were a little rough for swimming when we were there but the color of the water was incredible. We went for beach walks 20-30 minutes in each direction and always felt safe! POOLS: The pools were impressively clean and there were a variety of places to swim/lounge, including a "party pool," an infinity pool with a gorgeous view over the beach, a nice sized hot tub and various other pools with lots of room for guests. Our stay was absolute perfection and we can't wait to return to Live Aqua!
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Yearly trip to paradise
Two negatives to state: Over an hour past 3pm to check into and had to call down twice to have room cleaned when others on floor had theirs done. Feel like hotel should have comp us something. Additional reviews : Room: 5 star The view was amazing , cleanliness of the room was also excellent. By far our best room/ view in 4 years of traveling to different resorts. Food Review: 4.5 star. Siete 7: breakfast and dinner was excellent. Wide variety of food options for breakfast. Marco at the smoothie station was also a great guy so friendly and always smiles. Azur was more a lunch and dinner setting with only menu options for breakfast which is not an issue just stating. The other restaurants we ate at were also good, others call out would be MB which had great options. Aqua Club: Overall experience 4.5 The one server in there Guermo was always a pleasure and would greet us with a smile and our drink! Excellent guy!!! Call out to the butlers for helping with all of the reservations for dinner which was a big help. They were also reaching out on the what's app daily to see if we needed help with anything. The resort itself was definitely one we would consider going back to for sure. All the waitstaff was also very friendly This resort is definitely highly recommended for a great ocean view, the aqua club is worth the extra $$. The nightlife does change daily with different options.
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Sand, surf and fun
What a fantastic experience at the Live Aqua, thanking Valery at check-in for making that a great experience with her pleasant and efficient work, when we were pretty tired from our travels. Thanks also to Mauricio from the morning breakfast buffet restaurant and noon outside BBQ, for being such a positive person, always smiling and helping us. Thanks mostly to Carlos of Starbucks for our 6am coffee, served with a smile and great conversation, what a nice person. My only concern was the lack of lounge chairs by the pool. We were up at 6am to watch the sunrise, but many clients followed us, upset at not being able to get a chair by the pool. Get rid of the beds and put some chairs in their place. This needs your immediate attention. We will return to Live Aqua, this was our second visit, looking forward to our third. What a great beach walk and the surf was a blast for wave surfing, we went in every day. All sand, everywhere in front of the resort, no rocks. The surf was a bit intense for non swimmers or small children, but with a sandbar just off shore, it made swimming fun.
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Awesome resort
We (2 couples) spent 10 glorious days at the LA!!! This was our 2nd visit here and definitely won’t be our last. Valery at front desk was excellent to speak with and definitely made our visit very memorable. Mauricio and David provided excellent dining service at breakfast (Siete) and lunch at the BBQ where Jose made the best ribs we’ve ever eaten and Mario (Varenna) for dinner service was awesome. Carlos at the Starbucks was a joy to speak to every day and had our delicious lattes and coffees ready when we came down at 0600hrs and Karen in the evening had our teas ready too. Also, Daniel the yoga instructor was amazing and a great way to start everyday!!! All staff treated us extremely well!!! Ricky, Lou, Daniel and Taylor made a great entertainment team and we enjoyed their energy.
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.