Hotel Overview
Location
Wailea - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Credit Card Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Rollaways are available at an additional fee payable to hotel directly. Cribs are complimentary and on a request basis.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
• Overnight Self-Parking for 1 vehicle per suite
• 10% Discount on Fairmont logo merchandise in Makana Market + Café
• Inspire your energy fitness classes
• Pool and beach amenities including sunscreen and after sun care
• Experience session with pacific dream photography (reservation required, photos available for purchase)
• Unlimited North America Long Distance calls (Canada and America)
• Unlimited bussiness Internet Access*
• Keiki welcome amenity
• One resuable pathwater bottle per registered guest, per stay, to be filled at purified water stations located throught the resort
• One-hour snorkel equipment (Tow sets per suite per day, resort use only). Available on first-come, first-served basis
• Hawaiian canoe Experience - **A 24-hr cancelation policy applies with a 'no show' fee of $65 per guest**
• weekly cultural activities
*Members of ALL - Accor live limiteless recieve premium internet service and 10% off at willow stream spa (exclusion may apply)
The resort charge does not include overnight valet parking currently at $40.00 per night, per vehicle ( rate is subject to change without notice).
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6211 reviews-
Fantastic
What a magnificent property. Our family (4 adults 2 small children) chose a beachfront villa. It far exceeded our expectations. No criticisms
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Wonderful Stay
Beautifully renovated property, excellent food, perfect beach, and old school-top notch customer service! Pros Bellmen: helpful but not pushy or greasy. Front desk: professional, kind, friendly. Everyone went above and beyond to be authentic, genuine & kind. House keeping: warm smiles, friendly, deep clean & refresh everyday. (This seems to be a luxury anymore). Property: light, modern, newly remodeled. Amenities: reusable water bottles, ice cold refilling stations, nespresso coffee in room, turn down services upon request, great poolside or in-room food service (although pricey). Pool/hot tub/beach: good enough, but the beach is the gem here. Perfect cove, my kids swam with turtles & loved body surfing the waves. Beach chairs readily available with umbrellas & towels. Cons Expect to pay Maui prices on drinks, food & snacks. Poor customer service by a gruff woman running the market. Not kind or helpful. Limited allergen friendly food for poolside dining, and especially at the market.
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Fantastic Hotel
Amazing! My family and I just completed a week long stay at this beautiful hotel. I can not say enough about the fantastic customer service and friendly environment. I strongly suggest you check the Hale Kukuna room, hopefully you will meet Jobi and Leko They will teach you about the history and culture of Maui, they both have a very strong passion for the land, people, culture and the Fairmont. My 9 year old daughter and I took the Lei making, Hawaiian language, Ukulele lessons but most of all we learned about the people and history by looking at all the exhibits and books in the Hale Kukuna. The restaurants are amazing we had fantastic meals. i also went on the outrigger canoe which I strongly recommend. I was very impressed with the whole experience and met with the hotel manager Tom and the regional manager Michael to let them know how wonderful their hotel is. they are both very friendly and I can see where the staff get their customer service values from. we are already planning our next vacation back to this hotel. Mahalo to everyone at the Fairmont Kea lani.
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Gorgeous resort with excellent service
Our family had an amazing stay (mom, dad and 3 kids - 9yrs and 7yrs). The property is spectacular - it's beautifully landscaped, well taken care of, and feels very safe. The amenities are plentiful and accommodate both kids and adults. There are "tranquility areas" including a pool and a portion of the lawn that are only available to adults. There are 2 other pools for the families, which are joined by a really fun water slide. The pools are clean and really beautiful, with a cool bridge over one of them and a separate little kiddie pool. There are 2 hot tubs, one of which is nestled in the "jungle". There is a beautiful koi pond, water features and the lobby is quite breathtaking with water features and jungle vegetation. The entire hotel is open air, so unless you are in your room or a conference room, you feel like you're outside and can feel the ocean breeze. Our room was so beautiful and the staff kept it very clean and sand-free. :) Every member of the staff that we encountered was friendly and helpful, and expedited our requests with grace. This was our second stay here, and given the chance we definitely will again. 10/10
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Meh
We booked this hotel for my boyfriends birthday because I kept hearing that it was better than the Four Seasons (which we’ll also visit during this trip) and I wanted to compare the two hotels for future reference. I must say though, that my initial impression of Fairmont has been “meh”. While the hotel IS lovely (it has an open air lobby & you see the beach from the moment you enter), checking in to our room left much to be desired. We arrived early at 12:15 and there were no rooms available. This was no big deal though, we just enjoyed walking around & explored the grounds a bit. After waiting over an hour, we received a text that our suite was ready… Now the real fun could begin, right? Wrong. We got into the suite and were greeted by a juicy roach. Now, I DO NOT roach, but I said “you know what? It’s not uncommon on the island… I’ll let it slide. That was until we walked in to the bedroom area to see to find a dead mosquito/gnat/bug at the base of the pillow. I got ready to remove that and my boyfriend pointed out another roach on the wall. At this point, I’m like “nope”. So, I dispose of the bug, and go into the bathroom to was my hands and see there are hairs in the sink and the bathtub is dirty. Of note, there were also a bunch of hairs and stains in the bed. I immediately returned to the front desk to request a different room. I mean, for the thousands of dollars we spent to book this resort, I expected more. I will say though that Tara, who checked us in, was apologetic and offered to switch our room. We opted to do so, but the wait time was probably another hour or more. My initial impression of this place leaves much to be desired. I hope we don’t regret making this a part of this birthday trip. I guess the next few days will tell.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.